Extra Space Storage

4.9
697 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1111 State Route 17M in Monroe, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, lifts available, parking spaces, elevator access, RV parking, golf carts available, vehicles are allowed in drive-up units, solar site, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1111 State Route 17M, Monroe, NY
10950, United States

Hours

Reviews

4.9
697 reviews
5 stars
670
4 stars
12
3 stars
5
2 stars
1
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Mike and Steve, received high praise for their friendliness, helpfulness, and professionalism.

Pricing Issues

Several customers expressed dissatisfaction with unexpected fee increases and lack of transparency regarding pricing.

Facility Condition

The storage facility is noted for being clean, secure, and well-maintained, with improvements made under new ownership.

Ease of Use

Customers found the process of renting and accessing storage units to be quick, easy, and efficient.

Staff Responsiveness

Many reviews highlighted the staff's quick response times and willingness to assist with customer needs.
  • TR
    Timothy Rose
    Oct 20, 2025
    4.0
    They were very nice easy to get a storage unit but the only thing I had a problem with is they said I was supposed to get a first month free and I did not
  • JV
    Jena Vignola
    Sep 26, 2025
    5.0
    Mike is the absolute best. The fee increases are ridiculous, but I have found that every storage company does the same thing - once you're in, they just keep raising and raising, probably hoping you won't be able to get out quickly and have no choice but to pay. But I've used several different Extra Space locations and Mike has been the most communicative and most helpful manager ever. I look forward to working with Mike again when I come back in the winter, and I would choose this location over others just cause Mike is here. 👍
  • LT
    Lydia Terwilliger
    Sep 22, 2025
    5.0
    Steve greeted us warmly and explained everything in detail. We are brand new users of a storage facility and Steve made sure we were comfortable with everything. He was patient and kind which we really appreciated.
  • JH
    Judy Harrington
    Sep 20, 2025
    5.0
    Great customer service and response time. Steve was very professional and an incredible help.
  • KX
    Kebert Xela
    Sep 18, 2025
    1.0
    My storage unit doubled in price after 6 months. They never said this would happen. I had to call and ask why my bill doubled AFTER I was charged. Guy working there said he'd get back to me and never called back. Now I have to move everything out unexpectedly. Not cool.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.