Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Middletown, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.0
1,439 reviews
5 stars
739
4 stars
325
3 stars
131
2 stars
55
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times and unhelpful staff being common complaints.
Employee Helpfulness
While some employees received praise for their helpfulness, many reviews noted a lack of knowledgeable staff available to assist customers.
Store Cleanliness
The store was generally described as clean and well-organized, although some customers mentioned issues with dust and overall cleanliness.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including delivery problems and stock discrepancies.
Return Policy Issues
Several reviews highlighted dissatisfaction with Lowe's return policy and the difficulty in processing returns or exchanges.
- PLPhil Nott l.i.Nov 13, 20255.0Found Everything I needed
- LBLynn BalbachNov 7, 20251.0Do not shop here! Purchased an Ariens snowblower in October 2025 online. We ordered unassembled, however it came assembled, not such an issue However, when husband looked it a few days later, as he was out of town, there was no key or manual to it! Called several times, no one answers phone. Went to store to get a key/manual for it. Waited 45 minutes at customer service and explained situation. Employee comes from back room and hands me a plastic red key, said this should work. No bag, no item, no stock number. Went home, key did not work. Called store, no answer! Went on lowes live chat, said someone would call back in 24 hours! So, four days later, women said a key would be mailed. Almost 4 weeks now, no key/manual! Called again over one week ago, man said someone would call back in 24 hours! Still, no phone call, no key, no manual! What a disgusting place of business, DO NOT SHOP HERE! Needless to say, we have a $1,500.00 plus snowblower with no key!
- SCSTA ClipsOct 26, 20251.0Poor customer service, unhelpful and honestly lazy workers, and rude managerial staff.
- AAAlliPau AWOct 24, 20251.0If I could give 0, I would. Waited about 15min-20 min for someone to help me in blinds. NO ONE CAME!!! I will avoid going back to this store ever again.
- GGGregoryOct 21, 20251.0This cashier named Madison keeps harassing me every time im in there. She won't stop flirting with me even though I told her im married and she keeps saying she has handcuffs at home
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Middletown, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, and gardening equipment at Lowe's Home Improvement in Middletown, NY.
What are the store hours for Lowe's Home Improvement in Middletown?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours for certain dates.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, you can initiate returns online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby transportation options to get to Lowe's Home Improvement in Middletown?
Yes, Lowe's is near the Metro North / NJT - Middletown Station and the Middletown train station, which provide convenient public transportation options to access the store.
What other stores are located near Lowe's Home Improvement where I can shop?
Nearby stores include Sam's Club for wholesale groceries, Best Buy for electronics and appliances, At Home for furniture and home goods, and Christmas Tree Shops for gifts.
Where can I get propane or automotive services near Lowe's Home Improvement in Middletown?
Blue Rhino Propane Exchange offers propane refills nearby, while Safelite AutoGlass and Middletown Honda provide automotive repair and glass services near Lowe's.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, doors, windows, cabinetry, lighting, and more to assist customers with their home improvement projects.