Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Macedon, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,144 reviews
5 stars
611
4 stars
282
3 stars
99
2 stars
47
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff were helpful and friendly, while others were unresponsive or unprofessional.
Appointment Issues
Frequent complaints about missed appointments and poor communication regarding scheduling.
Stock Availability
Generally reliable stock levels, but some customers reported items being out of stock or misrepresented online.
Checkout Experience
Self-checkout options are prevalent, but many customers expressed frustration with long lines and lack of staffed registers.
Delivery Problems
Numerous issues with delivery delays and poor installation services, leading to customer dissatisfaction.
- CKCharles KempNov 11, 20251.0Self checkout only now. Registers are gone. There were 4 employees standing by them doing nothing. Between that and employees who know nothing about what they are selling I will be taking my business to local businesses like HEP, Santelli Lumber and Fairport Hardware where the staff is knowledgeable and the prices are usually cheaper
- FGFrank GaciochNov 2, 20252.0Very Regular shopper....recently went in to find a solution with materials and to try to get help with a material that was alone on a shelf that I hoped would remedy a project. (It had an individual tag on it-unfortunately for the wrong item when I scanned it at self check out) A manager was not making any attempt to be helpful and was only interested in store policy- that the item could not be sold alone...Note: I was politely asking and manager was not at all responsive to discussing my need, only about reciting store policy. He insinuated that I wasn't interested in their goal to make a profit when I asked if I could buy or have this lonesome item... Many associates have routinely done a great job assisting me and I truly appreciate their efforts. I do understand and accept store policy...I would of hoped a conversation regarding the "isolated item" would have been allowed, yet it was clear a conversation was not welcomed. I also understand difficult customers make difficult times for employees...I wasn't being "that" customer. This is not the first time Lowes has espoused the letter of their policy vs the spirit of the need to logically discuss situations that could help the customer if agreed by both parties...Thinking it may be appropriate to have a conversation about customer service. Loyalty goes both ways... Update: From Lowe's response I now truly understand my concerns are valid...I felt insulted with no provocation just looking for a polite conversation which I was not given the opportunity to have...That is not the way to treat customers, loyal or new.
- MKMarta KorytkowskaNov 1, 20251.0Scheduled 2 times for a kitchen design. 1. Walked in store without scheduling to schedule 3 separate people couldn’t tell me how until I got online to do it. Made an appointment for 8 am. 2. Showed up for 8am appointment got no showed- told at 8:30 that the person called out sick. It happens rescheduled for next day at 12. 3. Showed up at 11:50 for the noon. Guy saw my name in the system and said he couldn’t block it so he can’t take me. Manager did nothing but offered me to come back a third time. This is a joke.
- SBSteve BagleyOct 23, 20255.0They are usually spot on if online says it's in stock you can count on it being there and in the place it says it is
- EWErich WinklerSep 29, 20255.0Great service. Store well organized
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Macedon, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Macedon?
Lowe's is open Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM.
Does Lowe's in Macedon offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes in your order status.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services are available at Lowe's Home Improvement?
Lowe's provides installation services for appliances, blinds, cabinets, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring.
Are there any nearby places of interest around Lowe's in Macedon for a customer to visit?
Nearby places include Flaherty's Macedon (an American restaurant and bar), Sportworks (miniature golf course and gym), and Champions Golf Center (miniature golf and driving range) which are great for dining and recreation before or after your visit to Lowe's.
Where can I get propane exchanges near Lowe's in Macedon?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services for your outdoor cooking and heating needs.
If I need car services near Lowe's, what options do I have?
Nearby you can find Caliber Collision for auto body and repair services, and GO Car Wash for vehicle cleaning.
How can I contact Lowe's Home Improvement customer service?
You can reach Lowe's customer service via email at customercare@lowes.com or by phone at +1 315-903-9962.