Extra Space Storage

Reviews

• JS

  Jose elias Santos

  3 days ago
  5.0
  Rachel was Very attentive and helpful to me as a new customer... the best!
• AA

  Ahmed

  3 days ago
  1.0
  AVOID CLUTTER. My inventory is currently fragmented across two states. Despite initially confirming that items shipped from Florida would be integrated into my Seattle account, they later sequestered new items in Florida without notifying me that they would be trapped in a separate regional silo. Now that I am in New Jersey, Clutter refuses to consolidate or deliver my property, citing "service area" restrictions. The most absurd part of this ordeal was support suggesting I fly to Florida to meet a truck in a "Walmart parking lot" to retrieve my own items. Much like other customers who have reported massive additional fees and logistical deadlocks due to Clutter's refusal to consolidate separate pickup locations, I have found their system to be a series of intentional hurdles designed to keep property sequestered behind "system glitches".
• ET

  Effy TAM

  3 days ago
  5.0
  Very smooth move-in and move-out process!! The staff is very lovely and helpful!!
• DM

  Daniel Mendez

  Apr 15, 2026
  5.0
  Vizz and Cody 100% helpful with my unit and getting the app to use for my unit thank you very much you guys
• MM

  Ms.maxArianna McgarityAl-badry

  Mar 23, 2026
  5.0
  From the moment I walked into Extra Space Storage in Long Island City, I felt genuinely taken care of in a way that’s rare these days. The space itself is clean, secure, and thoughtfully maintained—but what truly made my experience stand out was the exceptional customer service. mike and his other co-workers working there who brought such a calm, kind, and reassuring presence. Mike had this soft-spoken, patient way of communicating that immediately put me at ease. Moving and storage can be stressful, but Mike handled everything with such attentiveness and care, making sure I understood all my options without ever feeling rushed or overwhelmed. What I appreciated most was mikes sincerity—you could tell mike genuinely cared about helping people, not just doing a job. He answered all my questions thoughtfully, offered helpful suggestions, and made the entire process feel smooth and almost effortless. Mikes warm, respectful demeanor left a lasting impression on me. It’s rare to encounter service that feels both professional and heartfelt, but this experience truly was. I left feeling grateful, supported, and confident that my belongings were in good hands. I would absolutely recommend this location to anyone looking for not just storage, but a place where you’re treated with kindness and genuine care.

Frequently Asked Questions About Extra Space Storage