Raymour & Flanigan Furniture and Mattress Store

Reviews

• DG

  Dipper the Great

  1 day ago
  4.0
  Products seemed quality, and the salesman was knowledgeable and good in conversation. My only complaint is when we were testing beds (the reason for our visit) and just kind of stood over us menacingly and continued his sales pitch not giving us any time to get a real feel for the beds or discuss amongst ourselves.
• TM

  Teresa Mettler

  Mar 31, 2026
  5.0
  The manager Renee Pastor was incredibly helpful. We picked out our set online and she took care of everything over the phone. Delivery was FAST and went very well. We are very happy with our furniture and the service we received and would highly recommend. We definitely will buy from this Raymour & Flanagan store again.
• LD

  linda dwyer

  Mar 24, 2026
  5.0
  Working with Laurie I. was a fantastic experience. She expertly guided me toward the exact pieces I had been searching for for weeks. Laurie’s design eye helped me pull everything together to create the perfect living room for my small space. She met all my needs, including finding the most amazing sleeper sofa that fits the room beautifully."
• MM

  Melissa McMillen

  Mar 21, 2026
  4.0
  I've purchased several bedroom, living room and dining sets over the years with zero complaints. Until the more recent visit. My significant other and I were looking for a new mattress. Our salesman was great on his knowledge of what would work best for us. Then, we proceeded to try different styles. The salesman grabbed the pillow covers, which is respectable for a place that has several people laying on the beds. What caught us off guard were the other people seemingly also trying mattresses with no pillow covers. It made us feel judged. We may have showed up in hoodies that day, but we had cash to buy whatever we wanted. It left such a distasteful feeling that we took our business elsewhere. I hope going forward they use the covers for everyone regardless of their appearance.
• JF

  J F

  Mar 17, 2026
  1.0
  No update still ignored reporting to AG-6+months **Terrible Service from Manager and Staff** I purchased a recliner sofa that arrived damaged, and within the first month, it required service three separate times for the same issue. A few months later, the frame split due to repeated bracket adjustments. Instead of repairing it for a fourth time, I was offered the option to reselect a new piece and was told someone would call me. No one ever did. Over the course of nearly three months, I called four times—including speaking with the manager—and each time I was promised a callback that never came. Even customer service assured me less than two weeks ago that someone would reach out, but I’m still waiting. At this point, it feels like they’re hoping I’ll simply give up. The quality of the sofa is unacceptable and should never have passed inspection. The lack of communication and follow-through has made an already frustrating situation even worse. I expect accountability and a timely resolution. Until I receive a response, this review will remain.