Lowe's Home Improvement

Reviews

• DS

  Diane Sheerin

  5 days ago
  5.0
  Had to pick up a few things to decorate my cubicle for Christmas. They had everything I needed and then some.
• KH

  Kyle Hagmann

  Nov 4, 2025
  3.0
  Most the staff is very helpful and friendly, especially Tina. She helps everyone out and goes above and beyond for people. I would’ve given 5 stars but over the last 5-6 visits I continue to get a lady with an eye patch. Extremely rude, huffing and puffing is disgust, stating how much she hates her job. Today she made a nasty comment about me having a debit card and 2 credit cards on how irresponsible it is to have that many cards. Returned stuff to Home Depot today as well… all were great people!
• DZ

  Dennis Zgoda

  Oct 24, 2025
  1.0
  Was placed on hold For 25 min with the store Manager Jacob. Was trying to address an appliance warranty issue. I was disconnected. I called back and was told he went to lunch. In short was put on hold for 25 min then Jacob hung up and went to lunch. Never to be heard from again. Update: When I inquired about the corporate number Maria told me she couldn’t give it out I should look it up online. I called the number you suggested they were also unconcerned. To date no follow up phone call. Updated 11/9 I have called as suggested still waiting for a call back. Apparently it’s not that big of a concern.
• RJ

  Russ Johnson

  Oct 20, 2025
  1.0
  Russ Johnson: Lowe’s: Where the Customer Service is as Dead as the Battery They Sold Me Ah yes, gather 'round, folks, for the epic saga of how Lowe’s managed to lose a $3,346.92 sale over a $50 battery—and somehow made me feel like the unreasonable one. So, on October 5, 2025, I made what I thought was an exciting, adult purchase: a shiny new Toro 42" zero-turn riding mower from the Clay, NY Lowe’s (Store #5095). After coughing up over three grand, plus tax (because joy isn't free), I waited eagerly for my new toy to arrive. The mower was delivered on October 7. That afternoon, I geared up, ready to mow like a suburban king... and nothing. The battery wasn’t just dead—it was in a battery coma. No clicks, no lights, no sign of life. Awesome! Thanks, Lowe’s, for delivering something that had literally one job—to start. Thinking this was a one-time fluke (ah, sweet naïve optimism), I trotted over to Walmart to buy a battery charger—because apparently when you spend $3,000+, your next task is to resurrect your own lawn equipment. Charged it a bit—still dead. Charged it overnight—miracle! It started. I mowed. Yay, success. End of story? LOL, no. One week later, I return for Round 2 with my new mechanical steed. Guess what? DEAD. AGAIN. Apparently, Toro stands for “Totally Out of Reliable Output.” So I call Lowe’s. The person I’m transferred to in the “mower department” makes a toaster look like a genius. He takes my info and says he’ll talk to the manager (spoiler: a phrase you’ll hear a lot in this circus). He calls me back (shockingly fast—credit where credit's due) and informs me that the manager said I’ll need to contact Toro myself because the battery is under warranty. Oh, so I need to go chase down the manufacturer for the battery that Lowe’s delivered dead-on-arrival? Makes total sense. I then ask if Lowe’s could, I don’t know, just replace the battery? I mean, basic customer service? Nah. He says that’s what his manager told him to say. Naturally, I ask to speak to said manager. He refuses. I ask for the manager’s name. “I’m not going to give you her name,” he says, apparently moonlighting as a CIA agent protecting national secrets. Eventually, the elusive manager calls. Her name? "Elisha". Last name? "Elisha." (Twice.) I had to request it three times like I was trying to unlock a boss level in a video game. She finally gives me the full name, presumably real. She explains that this happens all the time with Toro batteries (comforting!) and that if I want a replacement, I’ll need to bring the battery in, wait for manager approval, and maybe they'll swap it. Oh, and no—they won’t just bring me a working battery and take the dead one back. Because, clearly, that would make too much sense. I tell her, fine—forget it. Just come pick up the mower. I’m done. She then tries to guilt-trip me with, “You’d rather return the whole mower than bring in the battery?” Ma’am… you’d rather lose a $3,300 sale than deliver a functioning battery under the guise of at best mediocre customer service? So yes, Lowe’s is now sending a truck to come retrieve their shiny, non-functional mower. A grand customer service victory! Congrats to everyone involved on a job terribly done. Lowe’s, thank you for this magical experience. You’ve taught me never to spend another dime in your store—anywhere in the country. Lucky for me, Home Depot is literally across the street, and they seem to know how batteries work. Goodbye forever, Lowe’s. I’d say it’s been a pleasure, but… you know.
• JW

  Jeanie Ward

  Sep 19, 2025
  5.0
  Free parking is a plus.

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