Brand Certified
Lowe's Home Improvement
4.1(1296 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
3856 State Route 31, Liverpool, NY
13090, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(315) 652-1200
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NY-Liverpool/2379
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Liverpool, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
1,296 reviews
5 stars
737
4 stars
274
3 stars
127
2 stars
39
1 star
119
- MMMark MoriartyFeb 27, 20265.0Good staff, easy to do pickups of online orders.
- SSSFeb 21, 20261.0Brought a Clearance fridge up to the employee so I could purchase it and he snagged the electronic price tag out of my hand and told me he can’t sell me it because it was clearenced out “too cheap”. When I asked what would be done he told me nothing, they aren’t selling it and will be bringing it out back to destroy it. Absolutely disgusting, especially in this economy. Also, after our issues with fridge delivery and being told we would be compensated after 4 weeks of run around with NOTHING, I will be going to Home Depot instead of Lowe’s in clay indefinitely.
- MEMike EdingerFeb 9, 20261.0Writing this mostly so I can maybe talk to a person who can actually help me instead of giving me the run around in an accent I can barely understand. I ordered a stove on 12/27. It wasn't delivered until 1/8. It was defective. I called Lowes on 1/9. They said they would send the install team back out. They rescheduled twice and didn't come back to look at the stove until 1/30. It was deemed to be a factory defect. I'm supposed to get a replacement. It is now 2/9, almost six weeks after my purchase and I still don't have a fully functional stove. Three times now I've called the Installation Services Team and three times I've been told "We will put a reminder in to update you in two days." This is unacceptable.
- MMMike MastraccoJan 30, 20265.0Went in looking for one item and it was there and it was easy to find.... I walked around looked at a few other items just to keep up with what's going on and self check out was very quick and very easy....
- EAEd AlbertsJan 19, 20261.0Order #300902363254834456. I ordered a freezer to be delivered. It was delivered with a dented front door. The Lowe’s delivery person asked if I would accept it if I was given a discount. I asked how much discount and was told 30%. I said I would accept that and the delivery person said customer service would reach out in the next day. Customer service did not reach out so a week later I contacted them. They offered a 10% discount and I declined. They said their supervisor would reach out within 48 hours. A week later the supervisor reached out and offered 15%. I politely declined and asked for a new freezer. The Lowe’s rep said it was past the 48 hour return window and I could not return it. Anyone else have similar issues with Lowe’s delivery or maybe this was just a one off poor customer service experience?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Liverpool, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, home décor, and more at Lowe's Home Improvement in Liverpool, NY.
What are the operating hours for Lowe's Home Improvement in Liverpool, NY?
Lowe's in Liverpool is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns from Lowes.com can be started online before shipping them back. In-store returns require proof of purchase at the customer service desk.
Does Lowe's offer installation services?
Yes, Lowe's provides various installation services including appliances, flooring, cabinetry, doors, windows, decking, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places for dining options close to Lowe's in Liverpool?
Nearby dining options include Chipotle Mexican Grill, Texas Roadhouse, KFC, Five Guys, Starbucks, Panera Bread, McDonald's, MrBeast Burger, Friendly's, and COR Center - Clay NY.
What shopping options are available near Lowe's Home Improvement in Liverpool?
Nearby shopping options include Hobby Lobby for crafts, Kohl's department store, Old Navy clothing store, Mattress Express Clay, Metro Mattress, and Verizon mobile phone store.
Are there any services or facilities near Lowe's in Liverpool for urgent care and pet training?
Yes, WellNow Urgent Care is nearby for medical needs, and PetSmart Dog Training offers pet training services close to Lowe's.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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