Extra Space Storage

Reviews

• TT

  Theresa Taylor

  Feb 18, 2026
  5.0
  I want to take a moment to recognize an absolutely outstanding employee: Suzanne.. From the very first interaction, she was professional, kind, and genuinely dedicated to providing excellent service. Suzanne went above and beyond to make sure everything was handled smoothly, answered all of my questions with patience, and made the entire experience stress-free and enjoyable. It’s rare to come across someone who truly cares about their customers, and Suzanne’s positive attitude and attention to detail did not go unnoticed. Because of her exceptional service, I would gladly and confidently recommend Extra Space Storage to others. Thank you, Suzanne, for making such a meaningful difference—your hard work truly shows!
• LR

  Lexi Ramos

  Feb 6, 2026
  1.0
  Rented a storage unit. I paid $210.59 and then decided to cancel the next day due to the location convenience. I was told I was getting a full refund however when the refund was processed they took $29 without any explanation after I was told I would receive a full refund. I only received $181.59. Dishonest and quite frankly be careful doing business with them.
• DS

  Dwayne Shaw

  Jan 29, 2026
  5.0
  She is amazing a beautiful people person energy just follows make u feel like u knew her forever
• CM

  Chris Mooney

  Jan 28, 2026
  5.0
  Friendly staff, very helpful in getting my vehicle parked on the correct space, even though it was snowy!
• JD

  John Doe

  Jan 22, 2026
  1.0
  Well it looks like people are still mad about the up and down prices . Nothing new but what people should be doing is getting rid of there insurance that the company offers , because less than 3% use there insurance in any one store and the rest are just giving there money away and when extra space owns the own insurance company so there just taking you to the cleaners. In your contract states insurance is optional and you can do away with it at any time and if any member of management tells you otherwise then just call there 1 888 number to make a complaint. The store managers and the District Manager will just lie to you . Like why would you get insurance when your in a climate control building , mice don't walk up walls and it's already temp controlled so why when you can just tell them you have your own and NO you don't need any proof , and again call there 1 888 number if told otherwise because insurance is nothing but an 100% SCAM all the way . The rising of prices well that's an even bigger SCAM and should look else where if not happy . COMPANY CARES MORE ABOUT PROFIT THEN THERE CUSTOMERS OR ASSOCIATES , that's why turnover is so high and we'll it doesn't help when the company doesn't want to admit when they have bad upper management ( MATTHEW CONNER ;) and instead of fixing the problem they just keep the bad help cause it's cheaper and well the less work on them the better . So good luck to anyone that doesn't take this warning seriously

Frequently Asked Questions About Extra Space Storage