Raymour & Flanigan Furniture and Mattress Store

Reviews

• FD

  Frank DeLuca

  4 days ago
  5.0
  We recently bought a sofa here. The experience was easy and very professional. Denis was knowledgeable, patient, and super friendly. The delivery guys were also very professional and efficient. I would recommend this location for anyone looking for furniture. They have large variety of inventory.
• EA

  E A

  6 days ago
  1.0
  Misrepresentation and Unacceptable Customer Service I recently purchased the Greystone sofa from Raymour & Flanigan, advertised clearly as a grey sofa. On delivery day, the team dropped it off and left immediately. Upon further inspection, I realized the sofa appeared blue rather than grey. While I understand that lighting can influence how colors appear, the difference here was significant enough to warrant concern. I contacted customer service right away. They assured me that the Bricktown, NJ store would be able to assist and resolve the issue. Following their instructions, I reached out to the store and spoke with TJ, who also spoke with his District Manager. Despite being explicitly told that the store could help, I was informed that no exchange or return would be allowed. In other words, customer service directed me to a solution that the store had no intention of providing. This inconsistency between departments and the complete lack of accountability is unacceptable. I acted promptly, followed every step I was given, and attempted to resolve the matter reasonably. Instead, I was left with a product that does not match what was advertised and no support from the company that sold it to me. This blue sofa is of no use to me as it does not match. Based on this experience, I cannot recommend Raymour & Flanigan. The misleading product representation and the failure to honor customer service commitments reflect poorly on the company. I hope they take this as an opportunity to improve communication and take responsibility when customers are given incorrect information. Please take this into consideration before purchasing from this company.
• HP

  Heather Perry

  Apr 28, 2026
  5.0
  We worked with TJ Blakely to purchase a new sectional and coffee. TJ was very knowledgeable and professional. The store manager Cory also took the time to make us feel comfortable with our purchase.
• SH

  Shelton Hall

  Apr 27, 2026
  5.0
  Great experience. Beautiful clean showroom, friendly staff, good selection with decent customization depending on the set. I thought prices would be very expensive, but when on sale they are comparable to other competitors. You can catch a good finance deal 0% interest, a holiday sale, that's a great opportunity. Check it out.
• BD

  Beth Davenport

  Apr 23, 2026
  5.0
  I had such an amazing experience at Raymour & Flanigan thanks to Corey, the sales manager. He went above and beyond in every way. Not only was he incredibly knowledgeable and helpful, but he genuinely cared about helping me bring my vision to life. What really stood out was that he actually moved displays around the showroom so I could fully visualize how everything would look in my space. That level of effort and attention is rare and made such a difference in my decision. Corey made the entire process easy, stress-free, and even fun. If you’re shopping for furniture, I highly recommend asking for him, you won’t get better service anywhere else.

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