Raymour & Flanigan Furniture and Mattress Store

4.7
1851 reviews

About

Home FurnitureMattress Store
5,000+ items in stock and delivered in 3 days or less*. Visit our showroom at 873 New Loudon Road in Latham, NY to browse a wide selection of high-quality furniture and mattresses. Shop in-store or online to confidently furnish and style every space in your home.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Raymour & Flanigan Furniture and Mattress Store
873 New Loudon Road, Latham, NY
12110, United States

Hours

Reviews

4.7
1,851 reviews
5 stars
1,599
4 stars
118
3 stars
32
2 stars
23
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful without being pushy.

Delivery Experience

While many customers reported prompt and professional delivery, there were some concerns regarding issues with damaged items and delays in refunds.

Product Quality

Customers expressed satisfaction with the quality and variety of furniture available, often highlighting good deals on items.

Sales Process

The sales process was described as easy and efficient, with staff providing clear information and support throughout the purchasing experience.

Follow-Up Support

Several reviews noted the commitment of staff to follow up and ensure customer satisfaction after the sale.
  • JF
    Joseph Farruggia
    2 days ago
    1.0
    I will never use this location again!!!! They're all unprofessional salespeople and managers. If you have a problem they avoid,hangup on you and it's like a game to them. Don't buy here go elsewhere for your sanity. John and salesman Tom are so unprofessional. John is also the worst manager I have ever encountered in my life.
  • RM
    Raziya Mayan
    Oct 25, 2025
    5.0
    I want to give a huge thank you to the team at Raymour & Flanigan, especially Corey, the store manager, and the delivery managers Cullen and Justin. From start to finish, they went above and beyond to make sure we were completely satisfied with our purchase. Sometimes things don’t go perfectly the first time, but what really stood out was how committed everyone was to making it right. The delivery team made multiple trips until the product arrived in perfect condition. Each time, they were polite, professional, and genuinely cared that we were happy with the end result. Corey was extremely understanding and made the whole process smooth. He followed up with us personally and made sure communication stayed clear between the store and the delivery team. Cullen and Justin were also great to work with — they coordinated everything efficiently and made sure each delivery went as planned. It’s rare these days to find this level of customer service and accountability. The entire experience showed that Raymour & Flanigan truly values their customers and stands behind their products. Thank you again to Corey, Cullen, and Justin for all your patience, effort, and professionalism. Because of your outstanding service, we’ll definitely continue shopping at Raymour & Flanigan and will recommend the store to our family and friends!
  • JM
    Janette Meppen
    Oct 16, 2025
    5.0
    TJ made our furniture purchase the easiest process we have ever had! Delivery from Gary was professional on time and friendly.
  • SR
    Stephen Resendes
    Oct 12, 2025
    5.0
    Great mattress buying experience. TJ is an AWESOME salesperson -- knows "everything about everything" when it comes to mattresses. Never grew impatient with our million questions but gave us space and never pressure. Shopped around but came back here - overall very happy with the experience.
  • EB
    Erica Butler
    Oct 8, 2025
    4.0
    I did not expect to find what I was looking for at the price I paid. When I walked in the store, I was greeted by a sales person and I immediately asked "where is your clearance section ". I was told they didn't have a clearance section. The salesman then asked me what I was looking for. I mentioned a work desk. The salesman showed me the area where the desks were and mentioned if I needed assistance, to let him know. Well, most of the desks were out of the price range I was willing to spend. I did notice a desk with a reasonable price for the durability and style. I was thinking to myself, something must be wrong with this desk. I looked over the desk thoroughly, opened the drawers, I couldn't find anything wrong. The salesman did some further investigating, and was told the store ordered the wrong desk and was looking to get rid of it. Well.....lets just say the desk I was looking at cost over $1200, but the store was selling the desk for $497 dollars. Let's just say SOLD! Hey, you never know what you'll find when you're not expecting it. Raymour and Flanigan is usually out of my price range, however, getting this deal will keep me inquiring if I need any other pieces of furniture.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store

What types of products does Raymour & Flanigan Furniture and Mattress Store offer?

They offer over 5,000 in-stock items including couches, mattresses, dining room furniture, and bedroom sets.

Where is Raymour & Flanigan Furniture and Mattress Store located?

The store is located at 873 New Loudon Road, Latham, NY 12110.