Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Latham, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,385 reviews
5 stars
676
4 stars
319
3 stars
138
2 stars
82
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.
Product Availability
Customers generally found the products they needed, but there were complaints about inventory issues and online orders not being fulfilled correctly.
Store Cleanliness
The store is noted for being clean and organized, which customers appreciate.
Delivery Issues
Numerous complaints about poor delivery service, including missed deliveries and lack of communication.
Staffing Problems
Frequent mentions of understaffing leading to long wait times for assistance and checkout.
- ERElizabeth Rotondi4 days ago1.0Worst Lowe's in the area!
- JMJ MOct 19, 20251.0Worst customer service I have ever dealt with. Sounds like a 10 year old with his mother telling what to say. Old bitty says " You have to come look for item."
- MVMichael VerrastroOct 16, 20255.0Have to give a big 5 star shout out to Ward who was a huge help in assisting me in the bath department. Friendly, polite, even went out of his way to look for a cart for me. Such a pleasure to deal with someone who gets the idea of customer service!
- RRRonnie RoseOct 7, 20253.0Had what I needed
- CCCorey ComiskeySep 28, 20251.0I truly love Lowe’s and have always preferred shopping here over other stores, which makes this experience even more disappointing. It is extremely rare that I write a negative review, but my interaction with an associate named Leilani left me feeling compelled to. She was not only unhelpful but also rude and insulting. This is not the level of service I’ve come to expect from Lowe’s. I believe in accountability, and no customer should ever be treated in such a dismissive or disrespectful way. I hope management addresses this issue so the customer experience reflects the values that make me usually enjoy shopping at Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Latham, NY offer?
Lowe's offers a wide range of products including appliances, bathroom and kitchen supplies, building materials, tools, flooring, lighting, outdoor equipment, and more. They also provide services such as installation for appliances, flooring, cabinets, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Latham?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas days.
Does Lowe's Home Improvement in Latham offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History before shipping. For in-store returns, provide proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Latham?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Is Lowe's Home Improvement in Latham accessible for customers with disabilities?
Yes, the store offers wheelchair accessible parking and has onsite services to assist customers.
What nearby restaurants are close to Lowe's Home Improvement where I could grab a meal before or after shopping?
Nearby restaurants include Popeyes Louisiana Kitchen, Boston Market, Moe's Southwest Grill, Taste of Italy - Latham, NY, and Taste of Italy Pizza, offering a variety of fast food, American, Mexican, and Italian cuisine.
Are there any nearby medical facilities close to Lowe's Home Improvement in Latham?
Yes, WellNow Urgent Care and CVS Pharmacy are nearby, offering urgent care services and pharmacy needs respectively, useful for health or medical needs while visiting the area.
What nearby services can help with automotive needs around Lowe's Home Improvement?
Nearby automotive-related services include Valvoline Instant Oil Change for quick oil changes and Hoffman Car Wash for auto detailing and car washing services.