Brand Certified
Lowe's Home Improvement
3.9(1533 reviews)
Certified by Lowe's Home Improvement • Mar 08, 2026
Business Details
790 Loudon Road, Latham, NY
12110, United States
Certified by Lowe's Home Improvement • Mar 08, 2026
(518) 786-3350
Certified by Lowe's Home Improvement • Mar 08, 2026
https://www.lowes.com/store/NY-Latham/1177
Certified by Lowe's Home Improvement • Mar 08, 2026
About
Certified by Lowe's Home Improvement • Mar 08, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Latham, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 08, 2026
Hours
Certified by Lowe's Home Improvement • Mar 08, 2026
Reviews
3.9
1,533 reviews
5 stars
752
4 stars
338
3 stars
148
2 stars
96
1 star
199
- JCJaime Castro1 day ago5.0I wouldn't normally leave a review for a big box store like this, but Sharon (i hope i got her name right) was the sweetest lady ever and she made my experience amazing. She was working in the doors section, she's a gem!!
- NLNocap Entertainment , LLCFeb 26, 20265.0BIG GMF APPROVED JAKE IS THE BEST !!
- RGRyan GrahamDec 31, 20251.0Absolutely Unacceptable Delivery Experience – Latham, NY Lowe’s This has been one of the most frustrating and disappointing retail experiences my family has had in years. Lowe’s in Latham, NY was scheduled to deliver a refrigerator to my mother on Monday, December 29. No one showed up within the promised delivery window. There was no proactive communication, no courtesy call, and no accountability. Only much later was she contacted and informed—after wasting an entire day—that the delivery would be delayed and rescheduled for December 31. When the delivery team finally arrived today, the refrigerator could not be installed because it was visibly dented—a defect that had absolutely nothing to do with the customer. Instead of resolving the issue on the spot or offering any meaningful accommodation, the delivery was simply rescheduled again, this time for Saturday, January 3. That makes multiple missed or failed deliveries, multiple days wasted waiting, and still no refrigerator. What makes this situation worse is the complete lack of customer care or courtesy: • No delivery fee waiver • No prioritization for replacement delivery • No compensation or acknowledgment of inconvenience • No concern for the fact that my mother’s perishable food has spoiled • No consideration for the disruption to daily meals and planning This is not just an inconvenience—it’s negligence. If Lowe’s promises “fast delivery,” there should be clear provisions when Lowe’s itself causes delays or delivers damaged merchandise. Customers should not bear the cost—financially or practically—for failures that are entirely on the company. At this point, the issue isn’t just a dented refrigerator—it’s the pattern of poor communication, lack of accountability, and total absence of customer-focused problem solving. I would strongly caution anyone considering appliance delivery from this location. If something goes wrong—and it clearly does—you should not expect Lowe’s to make it right. Extremely disappointed.
- GFGloria FinemanDec 24, 20251.0Less than week ago forgot to give this lady a performance review; I usually come in the morning never seen this lady. Woman named Jennnifier identified herself as management . Extremely unhelpful and so so patronizing . Big smile on her face while being nasty, she was as red as Christmas lights. Clearly training or relocation needs to be done . Be thankful it was me and not my husband or mother , i can take a lot of bs 🤣🤣 . More concerned with talking about her subordinates negatively then getting someone to assist me . Never had an experience like this, i know people have their days . Never take it out on a customer . People at home depott know how to control their emotions …
- LSLorrie SilvaDec 14, 20251.0I ordered a washer online they came on Thursday to hook the washer up incorrectly i did not know this until the next day the fire department is at my door i live on the 3rd floor my washer flooded my neighbors apartment on the 1st floor causes many damages I called multiple times multiple numbers got tossed around person to person in different states finally they tell me they'll be there Saturday between 8am to 8pm come to find out they came never knocked on my door nor called the correct number so I go to the latham ny lowes speak with jeff the manager who was rude very disrespectful he says they didn't knock as he's pretending to knock as if it's funny he wasn't listening to me talking over me he could care less. Jeff should not be no manager or work in customer service very rude and no help at all he treated me like a joke very unpleasant person and I'm a paying customer who's been through hell since Thursday this was my 1st time ordering or going to lowes and it will be my last this was the worst experience I've ever been through.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 08, 2026Yext Knowledge Graph
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