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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Latham, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,397 reviews
5 stars
677
4 stars
324
3 stars
139
2 stars
83
1 star
174
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant problems with delivery, including missed appointments, damaged items, and poor communication regarding delays.
Customer Service
Feedback indicates a lack of helpfulness and professionalism among staff, with several customers describing rude or dismissive interactions.
Product Availability
Customers frequently noted issues with product availability and order fulfillment, including incorrect items being delivered and long wait times for pickups.
Positive Staff Interactions
Despite the negative experiences, some customers praised individual employees for their helpfulness and customer service.
Store Condition
The store was generally described as clean and organized, with a good selection of products.
- RGRyan GrahamDec 31, 20251.0Absolutely Unacceptable Delivery Experience – Latham, NY Lowe’s This has been one of the most frustrating and disappointing retail experiences my family has had in years. Lowe’s in Latham, NY was scheduled to deliver a refrigerator to my mother on Monday, December 29. No one showed up within the promised delivery window. There was no proactive communication, no courtesy call, and no accountability. Only much later was she contacted and informed—after wasting an entire day—that the delivery would be delayed and rescheduled for December 31. When the delivery team finally arrived today, the refrigerator could not be installed because it was visibly dented—a defect that had absolutely nothing to do with the customer. Instead of resolving the issue on the spot or offering any meaningful accommodation, the delivery was simply rescheduled again, this time for Saturday, January 3. That makes multiple missed or failed deliveries, multiple days wasted waiting, and still no refrigerator. What makes this situation worse is the complete lack of customer care or courtesy: • No delivery fee waiver • No prioritization for replacement delivery • No compensation or acknowledgment of inconvenience • No concern for the fact that my mother’s perishable food has spoiled • No consideration for the disruption to daily meals and planning This is not just an inconvenience—it’s negligence. If Lowe’s promises “fast delivery,” there should be clear provisions when Lowe’s itself causes delays or delivers damaged merchandise. Customers should not bear the cost—financially or practically—for failures that are entirely on the company. At this point, the issue isn’t just a dented refrigerator—it’s the pattern of poor communication, lack of accountability, and total absence of customer-focused problem solving. I would strongly caution anyone considering appliance delivery from this location. If something goes wrong—and it clearly does—you should not expect Lowe’s to make it right. Extremely disappointed.
- GFGloria FinemanDec 24, 20251.0Less than week ago forgot to give this lady a performance review; I usually come in the morning never seen this lady. Woman named Jennnifier identified herself as management . Extremely unhelpful and so so patronizing . Big smile on her face while being nasty, she was as red as Christmas lights. Clearly training or relocation needs to be done . Be thankful it was me and not my husband or mother , i can take a lot of bs 🤣🤣 . More concerned with talking about her subordinates negatively then getting someone to assist me . Never had an experience like this, i know people have their days . Never take it out on a customer . People at home depott know how to control their emotions …
- LSLorrie SilvaDec 14, 20251.0I ordered a washer online they came on Thursday to hook the washer up incorrectly i did not know this until the next day the fire department is at my door i live on the 3rd floor my washer flooded my neighbors apartment on the 1st floor causes many damages I called multiple times multiple numbers got tossed around person to person in different states finally they tell me they'll be there Saturday between 8am to 8pm come to find out they came never knocked on my door nor called the correct number so I go to the latham ny lowes speak with jeff the manager who was rude very disrespectful he says they didn't knock as he's pretending to knock as if it's funny he wasn't listening to me talking over me he could care less. Jeff should not be no manager or work in customer service very rude and no help at all he treated me like a joke very unpleasant person and I'm a paying customer who's been through hell since Thursday this was my 1st time ordering or going to lowes and it will be my last this was the worst experience I've ever been through.
- MWMelinda WhippleDec 13, 20251.0I’m an unhappy customer at this moment . I don’t care how or who’s paying for it but when I get a phone call on Dec 4 th saying your Fridge will be Delivered Dec 12 th and u will get a call the day before or of to let you know a 4 hr frame time . I get a call at 1208 pm saying this is Lowe’s we will be at your house in 15-20 mins . It’s 9 26 am Saturday. After being told call this number this number it was supposed to be delivered yesterday between 1030 an 230 . Here I sit with no fridge and lost about $100 in food 😡Now I sit a wait for a call to see when they can redeliver . I feel all theses Lowe’s around I should b on the list no matter Wht .
- BCBrianna CallahanDec 9, 20251.0Unable to speak to a representative at this branch due to being placed on hold for 40 minutes before they hung up. Called back and got the same treatment. Called the Clifton Park location for assistance and went there for purchases.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Latham, NY offer?
Lowe's offers a wide range of products including appliances, bathroom and kitchen supplies, building materials, tools, flooring, lighting, outdoor equipment, and more. They also provide services such as installation for appliances, flooring, cabinets, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Latham?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas days.
Does Lowe's Home Improvement in Latham offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History before shipping. For in-store returns, provide proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Latham?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Is Lowe's Home Improvement in Latham accessible for customers with disabilities?
Yes, the store offers wheelchair accessible parking and has onsite services to assist customers.
What nearby restaurants are close to Lowe's Home Improvement where I could grab a meal before or after shopping?
Nearby restaurants include Popeyes Louisiana Kitchen, Boston Market, Moe's Southwest Grill, Taste of Italy - Latham, NY, and Taste of Italy Pizza, offering a variety of fast food, American, Mexican, and Italian cuisine.
Are there any nearby medical facilities close to Lowe's Home Improvement in Latham?
Yes, WellNow Urgent Care and CVS Pharmacy are nearby, offering urgent care services and pharmacy needs respectively, useful for health or medical needs while visiting the area.
What nearby services can help with automotive needs around Lowe's Home Improvement?
Nearby automotive-related services include Valvoline Instant Oil Change for quick oil changes and Hoffman Car Wash for auto detailing and car washing services.