Raymour & Flanigan Furniture and Mattress Store

Reviews

• RA

  Regina Assidi

  1 day ago
  5.0
  Thank you Patti so much for helping us. It was a pleasure. She was very knowledgeable. and even purchased a Temperpedic Pillow for myself. I highly recommend Patti at the Lake Grove Store.
• KK

  Kathy Kapintschew

  1 day ago
  5.0
  Dayo was extremely helpful and patient as I was trying to determine what I wanted to purchase and what would actually fit in my home. We spent 2 hours together before I made up my mind. Also, I would recommend Raymour & Flanigan to anyone. I love all the furniture I purchased throughout the years from them. Excellent!
• ER

  Elizabeth Roos

  Mar 13, 2026
  5.0
  Samar is a wonderful sales person, she went above and beyond to help me make a decision on the,furniture i just purchased ! She is warm and friendly and professional at the same time. I will be back!
• KA

  Khatera Arefee

  Mar 12, 2026
  1.0
  ⸻ Very Disappointing Experience I recently purchased sofas from Raymour & Flanigan and unfortunately had a very frustrating experience. The sofas turned out to be too large for my space. I contacted the store the very next day to request a return or exchange, thinking it would be a simple process. Instead, I was given an extremely hard time. I had to call more than 10 times, and each time I received different information or no real help. It was very stressful and time-consuming. In the end, the only option they offered was to charge me a 25% restocking fee plus delivery fees, even though I contacted them immediately after receiving the furniture. This feels very unfair and not customer-friendly at all. For such a large and well-known furniture company, I expected much better customer service and more reasonable policies. Unfortunately, this experience has been very disappointing, and I would think twice before buying from them again.
• SF

  Sal Filippone

  Feb 16, 2026
  5.0
  We visited Raymour & Flanigan in Lake Grove, NY fully prepared to put up our guard and fight off the typically pushy sales associates you encounter in furniture stores. As we expected, we were immediately greeted by Gail Marshiano when we walked in. But then the unexpected happened; she said “I just wanted to introduce myself and let you know I’m available if you have any questions. Go ahead and walk around and let me know.” Then she let us look around without following us all over the store. Every so often she would check in, we would ask a few questions and then she would leave us so we could continue. She was always available but never made us feel pressured to buy. When we were ready to buy, we called her back over and she answered our final questions and got everything entered into the system so the Manager could process the transaction. It was by far the most pleasant furniture shopping experience my wife and I have ever had. We purchased an entire full set that we hadn’t even intended to because we were given the time to browse and put together things we liked. Gail was very friendly and knowledgeable, and was there whenever we needed her, but more importantly she was not there when we didn’t need her. There is nothing worse than trying to decide something with a salesperson staring at you waiting for an answer. Thank you Gail!

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