Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kingston, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
901 Frank Sottile Boulevard, Kingston, NY
12401, United States
Hours
Reviews
4.0
1,091 reviews
5 stars
550
4 stars
257
3 stars
108
2 stars
55
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff was mixed; while many praised helpful and friendly employees, others reported unhelpful or rude service.
Product Availability
Customers appreciated the wide selection of products available, but some experienced issues with stock and order fulfillment.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor handling of claims.
Store Experience
The store was generally described as clean and well-stocked, but some customers expressed frustration with long wait times and self-checkout only options.
Pricing and Discounts
Customers valued competitive pricing and discounts for veterans, but some reported issues with pricing mismatches and return policies.
- NNNeil3 days ago1.0Placed a curbside order for a 7 ft prelite flocked Christmas Tree. It took three hours for them to get the order ready, once it was ready I went to the curbside pickup. I checked in like I was supposed to do and waited. I waited for over twenty minutes and decided to go in, there is waited another 10 minutes after hitting the help button until someone finally acknowledged me. Finally got the tree after nearly 30 minutes of waiting
- CBChris BenderNov 16, 20251.0EDIT 2: Reduced to 1 star. Still on the shelf 24 hours later. Mentioned to an associate who was friendly but didn’t seem to care. Don’t blame him. EDIT: I spoke to Lowe’s customer service 800 number per their request on 11/18/25. Jeremy at customer service said he would be in touch with store management to remove the product from the shelf so other customers are not poorly impacted. Next time I’m in Kingston I’ll stop in to see if it’s been removed. I recently purchased a few cans of textured spray paint that was on clearance for $7 a can instead of $28. I was obviously hoping that I got a bargain. It did not turn out that way. I used the spray paint as instructed, and the aerosol can simply did not have enough power to spray the paint properly. The heavy textured paint dribbled out of the can and made a mess all over the wall. The return process was fine and I was refunded my money. However, I indicated to the associate how poor the product was, and highly suggested that they just take the remaining product off the shelf rather than trying to sell it to unsuspecting customers. I went back a few days later and there were still multiple boxes of this spray paint on the shelf. If it’s marked down from $28 to $7 they obviously know it’s not a good product. Contractors clearly aren’t buying the product or they would’ve scooped it up by now. The fact they left it on the shelf just shows how beholden they are to the corporate profit model.
- GGGiselleNov 3, 20255.0Joey in Receiving was truly a lifesaver. We had some issues with an online purchase for a vanity and toilet and Joey went above and beyond to help us resolve it and find a solution forward. We were also able to easily reach him with a question at the store. Steve & team from the Delivery group were also great delivering our items. Above and beyond service as well. The online order and automated emails were very confusing but working with these guys above made us confident to be repeat customers at this location in the future.
- FSFrank SalernoOct 25, 20255.0The lady at the flooring department was very helpful she didnt rush us off she took her time helping us Bravo to her this was in the evening
- MSMichael SpieglerOct 23, 20255.0Dude named Jamie was super helpful. Went above and beyond to help us find what we were looking for. Wish all people were as helpful as that Dude was
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kingston, NY?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage and more.
What are the operating hours for Lowe's Home Improvement in Kingston?
Open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some adjusted hours on holidays.
Does Lowe's Kingston offer services such as installation and delivery?
Yes, Lowe's provides various installation services including appliances, flooring, cabinets and more, along with in-store pickup and delivery options.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located near Lowe's, making it convenient for propane exchanges during your visit.
What other shopping options are near Lowe's Kingston store?
Nearby you can find Sam's Club for wholesale bakery and café items, Ollie's Bargain Outlet for discounts on home goods, and Walmart Kingston for groceries and electronics, providing a variety of shopping options in one area.
Are there places for dining or relaxation near Lowe's Home Improvement in Kingston?
Yes, Blimpie, a fast food restaurant, and Regal Nails, Salon & Spa are close by, allowing customers to enjoy a meal or relaxation before or after shopping at Lowe's.
Where can customers find mobile phone services near Lowe's in Kingston?
Verizon Wireless, T-Mobile, and iFixandRepair mobile phone stores and repair services are conveniently located nearby for customers needing mobile phone assistance.