Extra Space Storage

4.8
1097 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 119 Sawkill Rd in Kingston, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
119 Sawkill Rd, Kingston, NY
12401, United States

Hours

Reviews

4.8
1,097 reviews
5 stars
1,002
4 stars
50
3 stars
9
2 stars
5
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like John, Bobbie, and Evelyn.

Cleanliness

The facility is frequently described as clean, well-maintained, and secure, contributing to a positive overall experience.

Pricing Issues

Several reviews highlighted concerns about unethical pricing practices, including significant rent increases shortly after signing up, leading to dissatisfaction among customers.

Accessibility

Customers appreciated the ease of access to units and the convenience of online registration and management.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding management practices and pricing transparency, indicating a divide in customer satisfaction.
  • AC
    Amelia C
    1 day ago
    5.0
    WOw. Really great customer servcie. I cannot tell you how much I appreciate working with (I think John). Unfortunately, the space turned out to be too far afterall for our movers... one of the better customer service interactions I have had in a very long time. It goes a long way.
  • JE
    Jennifer Edwards
    2 days ago
    5.0
    Manager was very attentive and helpful in addressing move in, and a mishap with losing my lock while renting. They are polite and professional. Would recommend.
  • KT
    kate torpey
    Oct 27, 2025
    1.0
    Unethical pricing practices and FILTHY units is a terrible combo. I recently went in to check on my unit and everything was covered in MOUSE/RAT POOP. The hallway smell was so awful I nearly threw up. Recommend avoiding this place at all costs.
  • ES
    Elena Sophia
    Oct 23, 2025
    2.0
    This review is for the overall corporation: you call once to inquire, politely decline to give a phone because you're still doing research on options, and they call and email you afterwards and leave a pushy voicemail to get you to sign up and email you even though you didn't ask for either. Proving that bro-y tech culture that treats you like prey doesn't work, I'm going with a locally-owned storage place with a human who is kind and respectful. I suggest you do too.
  • WS
    Wazz spazz
    Oct 18, 2025
    1.0
    RENTER BEWARE. Bait and switch pricing alert! I'm really sad to write this, because the facility is quite nice. I would have written a 4 star review a few months ago. But the business practices of Extra Space are reprehensible. They doubled my rent after a few months, which is apparently something agreed to in the fine print. The new rate is subject to future raises, with whatever they can claim is the market rate (most likely using some AI bullshit). It's built into their business model and there have been class action suits against the company. From what I can tell, those suits have failed because of the nature of contact law in the US and the barely existent consumer protections. We really have no protection from being fleeced at every turn anymore. But we can still try to take our business elsewhere. RENTER BEWARE.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.