Raymour & Flanigan Furniture and Mattress Store

Reviews

• BB

  Bill bick

  4 days ago
  5.0
  Was a good buying experience. The sales women took the time to show me multiple mattresses before making a decision. Explaining the differences and prices. Would recommend plenty of choices and price ranges.Thank you very much. Can't wait to sleep on a new mattress.
• TS

  Tanmay Shewale

  5 days ago
  1.0
  I have been a loyal customer for years and have always purchased extended warranties on my products—a sign of my trust and investment in this company. Regrettably, that trust has been completely eroded by a series of deeply disappointing experiences regarding your delivery and warranty fulfillment process. The Coffee Table Replacement — Broken Delivery and Zero Accountability When a warranty replacement was arranged for my coffee table, the delivery experience was an outright failure. Standard protocol requires the delivery team to have the customer inspect and sign off on the product before they leave. This delivery person left without requesting any confirmation or sign-off whatsoever. The reason became immediately clear: the replacement coffee table was broken. The base and the top were visibly mismatched and damaged. I attempted to reach the delivery person immediately to address the issue before they left the area. I called 78 times. That is not an exaggeration. Seventy-eight calls, and not a single answer or callback. The Bottom Line I continue to invest in extended warranties because I believe in protecting my purchases—but a warranty is only as good as the service behind it. What I have experienced is: • Inadequate quality control for replacement items. • Professional negligence from delivery staff who feel no obligation to ensure customer satisfaction. • A complete breakdown in communication when issues are identified. The foundation of any retail relationship is trust—and right now, that foundation is broken, much like the coffee table sitting in my home. I expect a prompt resolution to this matter.
• TS

  Tyler Smith

  Feb 26, 2026
  1.0
  Wife bought a couch here, it has 3 significant defects that became apparent within just a couple months (one that could be deadly to animals and children where the electronic unit moves without pressing buttons!). Contacted support and they have not responded.
• CL

  Chrissy Lare

  Feb 19, 2026
  5.0
  Inez and Karen were super helpful. Inez was able to answer all of our questions and helped us find the best bedroom set for our family. Karen was also very helpful. She helped ensure we had the best price and secured a perfect delivery date that works with our schedule!
• JC

  J C

  Feb 17, 2026
  5.0
  I've been to this location several times, and I have NEVER regretted it. The gentleman I've worked twice with, Allan, has been absolutely incredible and is the reason I will keep returning to this location. He asks what I'm looking for and shows the best matching products without trying to upsell me or downplaying factors that are important to me in what I'm looking for. He's wonderful about promotions and working with me, making sure I'm comfortable at EVERY stage of the process. He's also incredibly personable, respectful, and professional, but never cold: the perfect mix of presentation. Any time people mention getting furniture, I bring my experiences up and tell people to head to Raymour & Flanigan instead. Never disappointed. Never regretted a single purchase. Setting up payment and delivery (and receiving the delivery) is wonderful as well. A streamlined and thoroughly professional experience. HIGHLY recommend going in. You won't regret it.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store