Raymour & Flanigan Furniture and Mattress Store

Reviews

• EA

  eric a

  Nov 17, 2025
  1.0
  My girlfriend and I purchased a dining room table I received 3 text messages per day for a week and I still received no phone call when they were going to be at the house I called the day of and was informed oh the texts don’t work…nice that would’ve been nice to know I also ordered a top protecter with the table and I was told that’s a special order it will take 3 weeks I said ok order it three weeks later nobody knows nothing and I can’t get anyone to call me back even if they promise do yourself a big favor just go somewhere else and save yourself a big headache.
• ME

  Micka Ellison

  Nov 14, 2025
  5.0
  We are very pleased with our new dining room chairs from Raymour Flanigan. Phil, our sales person, was very knowledgeable and professional as well. We will recommend Raymour Flanigan to our friends and will buy from them again. I give them 5 stars. Even the delivery went smoothly. Micka Ellison 😊
• JD

  Jay Druss

  Nov 5, 2025
  2.0
  I would of gave this a one star, but Inez was a great woman to work with so that is only why Im giving it 2 stars. As stated, Inez was an exceptional saleswoman, actually took the time to listen to our needs and get us all set up. We went in on a Monday and was told that normally deliveries were on Wed and Sat in our area. She did try to see if delivery on Wed was possible, however, we accepted that Sat would be more realistic. We were informed that we would hear about our delivery on Fri about a time frame for Sat, with a follow up call on Sat. Being disabled, we had someone help us move our bedroom around to get ready for the delivery. Friday of that week came, NO CALL, Sat by noon, still NO CALL. At that time, I decided we were going to take our business elsewhere and cancel the order. Trying to call the suggested number, ended up with me doing the call back option, my call was like 9 mins in que, figured they would call me back, while we got our room back in order. NO CALL back. I called again and figured I d just wait on the line this time, only estimated 6 min wait. 1.5 HOURS later, I spoke with a man that started the process of canceling our order. He stated, " I would hear back from someone that day regarding it." I heard nothing. So about 3 hours later, I called the store we went to, got put on hold by a CSR, to be transferred to someone that handled that, and was disconnected. I call back again, finally spoke with a person and I asked for a reference number of the cancelation to be emailed to me. NEVER got that email. Couple days go by, and I reach out to Inez for help, once again, very helpful, she was able to get me a copy of the cancelation request. She further told me that their refunds were back logged and that was probably why I didn't see a refund as of it. A week after my request for canceling, I reached out to my financial institution and filled a dispute over this. Took almost 3 weeks to finally get a refund. I wish others to have better luck than we did, as for us, we will never do business with them again.
• EM

  Elizabeth Mackey

  Nov 4, 2025
  5.0
  A very nice store!!!! Great staff and a beautiful store with beautiful furniture. No pressuring sales people!
• MA

  Michael Avery

  Oct 21, 2025
  5.0
  Very professional and always for the customer

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