Raymour & Flanigan Furniture and Mattress Outlet

4.8
377 reviews

About

Home FurnitureMattress Store
5,000+ items in stock and delivered in 3 days or less*. Visit our Outlet at 528 Harry L Dr in Johnson City, NY to browse a wide section of quality discounted furniture. Get a bargain on amazing new looks and confidently furnish and style every space in your home.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Raymour & Flanigan Furniture and Mattress Outlet
528 Harry L Dr, Johnson City, NY
13790, United States

Hours

Reviews

4.8
377 reviews
5 stars
341
4 stars
17
3 stars
10
2 stars
0
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful nature of the sales staff, highlighting specific associates like Jay, Guy, and Erica for their professionalism and support.

Delivery Issues

Numerous reviews expressed frustration with delivery delays and miscommunication regarding delivery dates, leading to a negative impact on customer satisfaction.

Product Quality

Customers generally appreciated the quality and selection of furniture available, noting that the prices were reasonable for the quality offered.

Sales Experience

While many customers had positive experiences with sales associates, some reported issues with staff knowledge and misinformation regarding products.
  • BB
    Benjamin
    Dec 22, 2025
    1.0
    Do you ever want to give a company a LOT of money and get nothing in return? Then you found your place! Order a living room set six weeks ago and was told it would "take about a week to get it". Well... a month and a half later and they have my money and "no idea" what is taking so long to get my furniture. They had no problem finding my money to keep though.
  • PC
    Payton Cutting
    Nov 30, 2025
    1.0
    Extremely disappointing customer service experience. I’ve tried both online chat and calling today to get an update on the delivery of a couch we purchased. I took the day off work because we selected Sunday delivery at checkout, yet received no communication afterward. After multiple attempts, I finally reached someone via chat, only to be told the earliest delivery date is now Thursday—completely different from what we selected. The representative then ended the chat while supposedly transferring me. I’ve also been on hold by phone for over an hour with no response. I’m frustrated and genuinely confused by how poorly this situation has been handled. This has been an incredibly disappointing experience from start to finish.
  • RC
    Rachel Clark
    Nov 5, 2025
    1.0
    Terrible! I got a couch and a bed coming to $3,000. With a receipt that says that!!!! The leasing office I purchased from explained it was 7000!!! Not 3000. I was misinformed about how much my purchase was going to be a month. Had to make more than five phone calls to get everything situated. Raymour and flanigan say no returns!! Even if I was lied to. Or misinformed. They did absolutely nothing to help me. Told me this would be going on my credit report. And I need to pay for the couch and bed. Thankfully progressive leasing helped tremendously!!! And I have everything figured out. I will never go here again !!!! All these people care about is your money.!!!!!! Not for you to have something nice for yourself with your hard earned and money. !!!!
  • MR
    Michael Rapisardi
    Nov 5, 2025
    5.0
    Jay was a pleasure to work with
  • DD
    Debbie
    Oct 25, 2025
    1.0
    Removed old furniture Friday night, delivery for Saturday. Did not hear anything, I called. No delivery for Saturday, new system kicked us out. Now they r saying Wednesday, company coming Tuesday, NO FURNITURE!!! Jay said no delivery fee will be added, great, but we still don't have FURNITURE!

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Outlet

What products does Raymour & Flanigan Furniture and Mattress Outlet offer?

They offer over 5,000 quality discounted furniture and mattress items to furnish and style every space in your home.

Where is Raymour & Flanigan Furniture and Mattress Outlet located?

The store is located at 528 Harry L Dr, Johnson City, NY, 13790, USA.