Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Ithaca, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
130 Fairgrounds Memorial Parkway, Ithaca, NY
14850, United States
Hours
Reviews
4.0
970 reviews
5 stars
500
4 stars
239
3 stars
99
2 stars
41
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised knowledgeable and friendly employees.
Product Availability
Customers noted a good selection of products, but some expressed frustration over the lack of specific items and difficulty in finding assistance.
Store Organization
Several reviews mentioned the store layout as confusing, with blocked aisles and difficulty locating items, leading to a frustrating shopping experience.
Delivery Issues
Numerous complaints were made regarding poor delivery service, including delays, damaged items, and lack of communication.
Staffing Levels
Many customers reported that the store was understaffed, making it hard to find help when needed, which contributed to negative shopping experiences.
- SOSusan Odum5 days ago5.0Lawrence (kitchen appliance) was knowledgeable, patient, and thorough with our purchase today.
- CGChris GleasonNov 13, 20255.0Great experience all around. The fridge was on sale, so I got more than I bargained for there. And the delivery guys went way above and beyond during a trickier than average scenario. I'll definitely order the rest of my appliances from Lowe's!
- DGDrake GonzalezOct 12, 20255.0I came into find a spider plant, great customer service, took me there, and ask if I needed anything else.
- SPSteve PacenkaSep 28, 20255.0Tremendous selection of tools, home repair, gardening, ... Greatly helpful employees. I'm there almost every week for home or work.
- SSScottSep 17, 20251.0Asked to have a key cut for my car door only. When Lowe’s employee saw the key fob for my car they wouldn’t even try to help me. Sounding very sure of himself insisted that it couldn’t be done. Went to Home Depot and had a key cut for my car door in less than two minutes on an identical key cutting machine. Next time I went to Lowe’s I saw they had the same key blank that I needed. Lowe’s employees need training.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Ithaca offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, hardware, lighting, lumber, paint, power tools, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Ithaca?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on Thanksgiving and Christmas.
Does Lowe's in Ithaca provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates if there are any changes to your order status.
What payment options are accepted at Lowe's Home Improvement in Ithaca?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payment.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History before shipping. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's in Ithaca?
Yes, you can visit nearby places such as Bed Bath & Beyond for home goods, Spring Buffet for Chinese cuisine, or Crunch Fitness for a workout session, all within close proximity to Lowe's.
What nearby stores can help me with related home improvement needs?
Sherwin-Williams, also nearby, specializes in paint and building supplies which can complement your shopping at Lowe's for your home projects.
Are there convenient services near Lowe's that might assist me before or after visiting?
Yes, nearby services include minuteKEY for key duplication and Verizon Wireless for mobile needs, making it convenient to run multiple errands around Lowe's.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, cabinets, lighting, and more to support your home improvement projects.