Avoid LI Marble Dusting – $19K Mistake
What started as a great experience with Kathy and Blake turned into a $19,000 nightmare. Within days of completion, I had black stripes above my tile and a dark ring on the waterline that needs scrubbing every few days.
Based solely on photos, Blake blamed “runoff” from my 23-year-old patio and coping — even though we’ve never had runoff before — and suggested I brush it with “magic acid." Kathy claimed they’d “never seen this before” and tried to blame light drizzle and my old coping. If rain or 23-year-old coping were truly the cause, why is the problem still happening weeks later — and why did it never occur in the decades before their work? When I pressed her to see the issue in person, she promised to come by. Four weeks later: nothing.
Three independent pool and product experts agree the real cause is obvious — they used marble dust above the tile, which is meant to cure under water. Dry application causes poor curing and leaches color. Now I’m stuck spending more money to remove, replace, or seal their defective work.
Unprofessional communication, zero accountability, and work that created a problem I never had before. I regret hiring them.
CS
Chris Sauvigne
Jun 17, 2025
5.0
Long Island Marble Dusting just completed my pool. Kathy, Blake and team did a phenomenal job throughout the process. Despite nonending rain that caused delays, they kept me fully informed and completed the project on time and on budget. The communication process throughout was completely transparent. They were a pleasure to work with and would highly recommend them.
MQ
Mike Quinlan
Jul 1, 2024
5.0
We recently hired LI Marble Dusting to renovate our gunite pool, and we are beyond pleased with the results! From the initial consultation to the final touches, Kathy, Blake and their team demonstrated exceptional skill and professionalism. The quality of workmanship is superb. We highly recommend LI Marble Dusting for anyone looking to enhance their outdoor space with a beautiful pool renovation!
EE
ericnmatthew
Jun 17, 2021
5.0
Excellent service and great work. Guys were clean and professional. Will definitely use this company again.
SP
Sylvia S. Welsh, PhD
May 19, 2021
5.0
I found Kathy of Long Island Marble Dusting to be a pleasure to work with. She responded promptly to my questions and patiently helped me sort out the whole process. The workers were polite and friendly and did the job beautifully. I would highly recommend this company if you need this service.
Frequently Asked Questions About Long Island Marble Dusting
Are you licensed and insured?
Yes, our company holds all necessary licenses and maintains comprehensive insurance coverage.
Do you subcontractors?
No, our team handles all work directly without the use of subcontractors.
Do you do service all of Long Island?
Yes, our services are available throughout the entire Long Island area.
Do you provide indoor pools services?
Yes, we offer services for indoor pool installations and maintenance.
Do you service commercial and residential pools?
Yes, we cater to both commercial and residential pool projects.
Can you break projects up in phases?
Yes, we can divide projects into phases to accommodate budget-friendly options for our clients.
Do you offer pool servicing?
No, our company does not provide ongoing pool maintenance services.
Do you provide services for vinyl pools?
No, our services do not extend to vinyl pool installations or maintenance.
Can we pick our own products?
Yes, you can visit our store to customize your pool with your choice of products.
Do you offer free consultations?
Yes, we provide complimentary, no-obligation estimates for our services.
Is Long Island Marble Dusting licensed and insured?
Yes, the company holds all necessary licenses and maintains comprehensive insurance coverage.
Does Long Island Marble Dusting use subcontractors for their work?
No, all work is handled directly by their own team without subcontractors.
Which areas does Long Island Marble Dusting serve?
They provide services throughout the entire Long Island area, including Suffolk County, NY.
Does Long Island Marble Dusting offer services for indoor pools?
Yes, they offer installation and maintenance services for indoor pools.
Can projects with Long Island Marble Dusting be completed in phases?
Yes, they can divide projects into phases to support budget-friendly options for clients.
What types of pools does Long Island Marble Dusting service?
They cater to both commercial and residential pools but do not service vinyl pools.
Can customers choose their own products for pool renovation?
Yes, customers can visit the store to customize their pool with a selection of products like pool tiles and coping.
What are the normal business hours for Long Island Marble Dusting?
They are open Monday to Friday from 9:00 AM to 4:00 PM and closed on weekends, with weekend appointments available by request.
Are appointments required to receive services from Long Island Marble Dusting?
Yes, they require appointments to be scheduled for onsite services.
What nearby places can I visit before or after my appointment at Long Island Marble Dusting?
Nearby, you can visit Balance Yoga and Healing Arts or the UFC GYM Huntington Station for fitness and wellness, or stop by Turnpike Plaza for shopping and dining options.
Is there a nearby salon where I can get a haircut close to Long Island Marble Dusting?
Yes, moda BARBER and Erica’s Day Spa & Salon are nearby hair and beauty salons where you can get a haircut.
Where can I find nearby convenience or pharmacy services around Long Island Marble Dusting?
Rite Aid, a convenience store and pharmacy, is located nearby for your shopping and health needs.