Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hornell, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,085 reviews
5 stars
613
4 stars
262
3 stars
97
2 stars
42
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Numerous complaints were made regarding delivery problems, including late arrivals, incorrect deliveries, and poor communication about delivery policies.
Product Availability
Several reviews noted issues with product availability, particularly with appliances, leading to customer frustration.
Store Environment
The store was generally described as clean and well-stocked, with a good selection of items, although some customers mentioned issues with temperature control.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about customer service and product issues, indicating a divide in overall satisfaction.
- JCJoshua CasanovaNov 11, 20255.0I missed a order up online. Called and got Brittany the head cashier. She helped me fix my order and was very friendly and understanding. I haven't got customer service this good in years. Thank you.
- JMJeff McDowellOct 29, 20255.0Todd and Darrell were incredible, going above the call of duty to custom cut a bunch of PVC for us, voluntarily! And they smiled and were such great sports. Thanks fellas! You both made a huge difference in our day and reaffirm why we only shop at Lowe's!
- JSJim ShoeOct 18, 20251.0It's a big box store. They ran all of the locally owned businesses out and they are pretty much our only option for instant gratification on hardware for the home. I don't like big business when it comes to retail.
- DADaniel AmosOct 14, 20255.0Great
- LLLaurieOct 8, 20254.0I needed help with fixing my old stairs. Dave feom flooring helped me out and showed me where the items I asked about were. He was friendly and I left the store feeling happy about the interaction.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hornell, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Hornell?
Lowe's in Hornell is open Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM. Hours may vary on holidays.
Does Lowe's in Hornell offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement in Hornell offers both in-store pickup and delivery services for your convenience.
How can I check the status of an order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What brands are available at Lowe's Home Improvement in Hornell?
Lowe's offers trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and many others.
Are installation services available at Lowe's in Hornell?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, windows, cabinets, lighting, and more to help complete your home improvement projects.
What payment options does Lowe's Hornell accept?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can nearby public services like the North Hornell Volunteer Fire Department and Village Clerk be useful when visiting Lowe's?
The North Hornell Volunteer Fire Department and Village Clerk offices are located nearby, making it easy to access emergency services or municipal assistance when working on local building or renovation permits related to your Lowe’s purchases.
What nearby dining options are available around Lowe's Home Improvement in Hornell?
If you're visiting Lowe's and need a meal, McDonald's and Subway are conveniently located nearby for fast and easy dining options.
Are there nearby health services close to Lowe's Hornell?
Yes, there are several nearby health-related services including Robbins Eye, various chiropractic clinics like Hornell Chiropractic and Wellness, and Fresenius Kidney Care, providing convenient access to eye care and wellness services during your visit.