Business Details
About
Swimming Pool ContractorHot Tub StoreSwimming Pool Repair Service
Welcome to Pettis Pools & Patio, serving Rochester and nearby areas since 1962. Founded by Larry and Erma Pettis, our family-run business specializes in creating spaces for happy and healthy living. We offer swimming pools, hot tubs, casual furniture, saunas, and more.
Our Stores
Visit our Greece and East Rochester locations with knowledgeable staff. Discover quality pools, hot tubs, saunas, furniture, chemicals, accessories, and excellent service to keep your pool crystal clear
Our Mission
At Pettis Pools & Patio, our mission is simple: to offer quality products, fair prices, and exceptional service every day. It's a philosophy that has guided us since our inception. Contact us for outdoor living enhancements!
Location
Hours
Reviews
4.7
470 reviews
5 stars
396
4 stars
51
3 stars
8
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing and installation processes.
Professionalism
The installation and service teams were noted for their professionalism, efficiency, and attention to detail during various tasks.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining products and services, ensuring customers felt informed and confident.
Timeliness
Customers appreciated the punctuality of service and delivery teams, often noting that appointments were kept as scheduled.
Problem Resolution
The business was commended for its proactive approach to resolving issues, with staff going above and beyond to ensure customer satisfaction.
- CJCarol JonesOct 13, 20255.0Thank you Mike and Dillon for taking the time to close my new pool. You were informative and took your time when sharing the process. Would love to have you both back again!
- ZMZach MiddletonOct 2, 20255.0Great experience all around!
- MNMichelle NunyaSep 11, 20255.0Very knowledgeable, professional, rhey do good work and care about doing it right
- FJFiove Casilio JrSep 9, 20254.0Best and closest place to get our pool and jacuzzi supplies
- MOMike O'BrienSep 6, 20254.0Our installer (Joe) was fantastic. He was knowledgeable, friendly and most importantly completed the job to our satisfaction. Only issue was getting the new liner on the date we agreed. Apparently the person responsible at Pettis dropped the ball…. Outside of that, well done.
Frequently Asked Questions About Pettis Pools & Patio
What products and services does Pettis Pools & Patio offer?
Pettis Pools & Patio offers swimming pools, hot tubs, casual furniture, saunas, pool chemicals, and accessories, along with pool installation and repair services.
Where are the Pettis Pools & Patio stores located?
Pettis Pools & Patio has stores in Greece and East Rochester, serving Rochester and nearby areas.
What are the operating hours of Pettis Pools & Patio?
They are open Monday through Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Is Pettis Pools & Patio open on national holidays?
Pettis Pools & Patio is closed on some holidays, for example, they are closed on November 27, 2025.
How can I contact Pettis Pools & Patio for inquiries or support?
You can contact them by phone at +1 585-392-7711 or via email at info@pettispools.com.
What is the mission of Pettis Pools & Patio?
Their mission is to offer quality products, fair prices, and exceptional service every day to enhance outdoor living spaces.
Where is Pettis Pools & Patio located?
Their address is 1186 Manitou Road, Hilton, NY 14468, USA.
What nearby places can I visit when I come to Pettis Pools & Patio?
Nearby places include Wood Kettle Brewing, a brewery and American restaurant ideal for dining after your visit, and Cobblestone Farm, a local farmers market offering fresh produce.
Are there any nearby community or religious organizations close to Pettis Pools & Patio?
Yes, nearby you can find Parma Greece United Church of Christ and Lakeshore Community Church, which might be of interest if you are visiting the community.
How might the nearby hardware and landscaping stores benefit someone visiting Pettis Pools & Patio?
Nearby stores like Rochester Topsoil WNY and Cherry Tree Landscaping can provide additional landscaping supplies and professional services to complement your pool and patio installation or maintenance.