Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Herkimer, NY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
945 reviews
5 stars
517
4 stars
230
3 stars
87
2 stars
22
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor service, especially regarding online orders and in-store assistance.
Store Organization
Customers noted issues with disorganization, particularly in the lumber section, and difficulty finding items, despite some stating they could usually find what they needed.
Checkout Experience
There were mixed feelings about the self-checkout system, with some customers expressing frustration over the lack of cashiers and the self-checkout process.
Product Availability
Several reviews highlighted problems with product availability and delivery issues, leading to dissatisfaction among customers.
Cleanliness and Stocking
The store was generally described as clean and well-stocked, although some customers reported issues with freight in aisles and lack of carts.
- HOHeather Adam-Cerri & OdinDec 5, 20255.0Dec. 5, 2025 Today I visited Lowes and upon getting to the self check out (no line, no waiting BTW), and without me even asking…I was immediately helped with the check out process by a young man by the name of “Tom”.( My inexperience must been obvious to him 🫣) I just want to publicly thank Tom for all his help..He did my checkout for me at lightning speed and was pleasant as well! THANK YOU TOM…your kindness and eagerness to help definitely stuck out of the crowd! 😁
- DDDesireDec 5, 20255.0Carl was really great help
- JFJames FerdulaOct 22, 20255.0Always easy to find what you're looking for and the staff is amazing
- JJJesse Moffatt (J)Sep 14, 20251.0Lumber is not labeled and disorganized. Staff unwilling to replenish unless broken and damaged lumber is all sold. Don't waste your time.
- OLObed LozadaAug 15, 20255.0I love that place
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Herkimer offer?
Lowe's in Herkimer offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, decking, grills, lumber, garden equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Herkimer, NY?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; it is closed on November 27 and December 25, with extended hours on certain holidays.
Does Lowe's Home Improvement in Herkimer offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's Home Improvement?
Check your order status online by entering your order number or logging in to your MyLowe's account. You will receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Herkimer?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services for appliances, blinds, cabinets, countertops, decks, doors, garage doors, gutters, hardwood floors, HVAC, lighting, shower doors, siding, sinks, smart home devices, tile flooring, toilets, vanities, washers and dryers, water heaters, windows, roofing, fences, and flooring.
Are there any nearby places customers might visit when coming to Lowe's Home Improvement in Herkimer?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Godfather's Hideout for Italian dining, and Herkimer Nails if you want to relax with a beauty treatment before or after shopping.
Can I find gardening supplies near Lowe's Home Improvement in Herkimer?
Yes, the Lowe's Garden Center nearby offers home improvement and gardening products, ideal for customers looking to enhance their yards and outdoor spaces.
Is there automotive service available near Lowe's Home Improvement in Herkimer?
Mohawk Motors L.L.C, an automotive repair and car dealer, is located nearby, so customers can conveniently address automotive needs while shopping at Lowe's.
How can I find product safety and recall information for items purchased at Lowe's?
Recalls and safety news for products sold at Lowe's are posted on the Lowe's Recalls and Product Safety News page online.
Does Lowe's Home Improvement in Herkimer provide assistance for tax-exempt purchases?
Yes, you can apply for a tax-exempt account by visiting the customer service desk in store.
What languages are supported at Lowe's Home Improvement in Herkimer?
Lowe's supports English and Spanish, with in-store translation services available for other languages.