Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Geneva, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,239 reviews
5 stars
663
4 stars
308
3 stars
119
2 stars
52
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Several reviews mentioned difficulty in finding items and issues with stock levels, leading to frustration.
Employee Helpfulness
While some customers praised specific employees for their helpfulness, others noted a lack of knowledgeable staff available to assist.
Store Condition
The store was generally described as clean and well-stocked, although some customers noted issues with the layout and organization.
Delivery Issues
Multiple customers experienced problems with delivery services, including delays and poor communication regarding their orders.
- AMAnne MOct 25, 20252.0Ordered online. Item came with no receipt. Says I can’t return it without one! Space heater rattles inside! I don’t dare plug it in . 100$ wasted!
- PHPaul HoodOct 5, 20251.0No help...trying to find 1 item, of course you cannot go to the App because you're in a metal building
- RDRobert DaneOct 3, 20251.0Geneva,NY! While shopping there couldn't find shopping cart,went through the store trying to find items,no luck with several. Looked all over for help but couldn't find nobody working. I'm talking 1hr. Of walking around lost. Finally asked the man doing check out to find a item. I used to work at Home Depot so I know that there should be helpers. While checking out I heard the manager ordering works to help people. Allen of a sudden you couldn't move without running into one of them. Allen I to say(DO YOUR JOB PEOPLE)
- JCJanine ConrowSep 30, 20254.0Very helpful people. Store was neat and clean. The only problem was the construction in the parking lot.
- TRTD RunSep 14, 20251.0Lowe’s: Poster Child for Corporate Greed ⭐☆☆☆☆ Lowe’s has become the perfect example of a corporation that puts profits over people — even the very customers and employees that keep its doors open. They’ve stripped away many of the customer service gestures that once set them apart, calling them “abused privileges,” all while reporting record-breaking profits. They will even prosecute a lifelong customer for petty theft during a time of need rather than show compassion or decency. In a world already stacked against everyday people, Lowe’s represents everything wrong with corporate America — the 1% making the rules, exploiting the less fortunate, and squeezing every dollar they can. This store in particular feels slimy in its tactics, offers miserable customer service, and operates in a way that shows exactly what they value — profit margins, not people. Sadly, if you can’t beat their prices, you’re forced to shop here. And they know it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Geneva, NY?
You can find products like appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more at Lowe's in Geneva, NY.
What are the store hours for Lowe's Home Improvement in Geneva, NY?
Lowe's Geneva store hours are 6:00 AM to 9:00 PM Monday through Friday, 6:00 AM to 10:00 PM on Saturday, and 8:00 AM to 7:00 PM on Sunday. Holiday hours vary; for example, it is closed on 11/27 and 12/25.
Does Lowe's in Geneva, NY offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
What installation services are available at Lowe's Home Improvement?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, HVAC, lighting, roofing, flooring, fencing, window installation and more.
Are there any nearby places where I can get propane near Lowe's in Geneva, NY?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier where you can exchange or purchase propane.
If I need locksmith services near Lowe's Geneva, where can I go?
Minute Key, located near Lowe's in Geneva, offers key and locksmith services for your convenience.
What nearby places can I visit for outdoor recreation before or after shopping at Lowe's?
Seneca Lake State Park is nearby and offers skate park, park, and lake activities that you might enjoy before or after your visit to Lowe's.
Can I find other home improvement or hardware stores near Lowe's in Geneva?
Yes, nearby places include Tarson Supply Co., which is a home improvement store and hardware store, as well as Bobcat of the Finger Lakes - Waterloo, which offers building supplies and machine rentals.