Raymour & Flanigan Furniture and Mattress Store

Reviews

• AK

  amandeep kaur

  Nov 13, 2025
  1.0
  This is the 3rd time that Raymour and Flanigan has disappointed me. I purchased a mattress on 10/18/25, which was supposed to get delivered later that week (FALSE ADVERTISING by the store for the next day delivery BE AWARE!!). The store or the sales representative never contacted me to notify me that mattress is not getting delivered on the day it was supposed to be, mind you i took off from WORK waiting for the delivery. I was decided to cancel my order on 10/25/25 i was told i should receive my refund 7-10 days. Going on 3 weeks and still no refund of over $2500 dollar mattress! The Garden City, Long Island location does not answer the phone for any help. This has been a nightmare to get my refund. NEVER AGAIN!!
• LS

  Lynn Schneider

  Nov 8, 2025
  2.0
  Getting 3rd mattress after 2 sunk in center. Showroom was helpful, manager excellent.. Delivery set for TODAY. SENT ME EMAIL 11:30 TO 3:30 CORRECTED TO 3:45. I KEPT CALLING.. NO ANDWER OR DISCONNECT. 5X. FINALLY SONEONE CALLED..AT 4"50. MY MATTRESS WAS NOT ON THE TRUCK SINCE I AM EXPECTED TO RESERVE A WHOLE DAY, I HSVE TO WAIT. TRIED. 14X TO CALL AND RESCHEDULE FOR TOMORROW ABSOLUTELY NO ANSWER. LEFT MESSAGES.. NO ANSWER. SAYS STORE IS OPEN... NO ANSWER. It is 2 days later and no one has reached out to confirm delivery for this Sunday..
• MP

  Markayla P

  Nov 7, 2025
  1.0
  Had a horrible experience at Raymour & Flanigan. The man helping us was extremely dismissive and completely changed his attitude once he realized I was shopping on a budget. It was clear he didn’t think he’d make a commission, so he stopped being helpful altogether. That kind of attitude is unprofessional and makes customers feel disrespected. Definitely not the way to treat people who are just trying to furnish their home within their means.
• 9L

  973 Country LLC

  Nov 3, 2025
  1.0
  This is the most terrible experience of our life. Everything was fine at the store, our sales associate was great selling us but after this. It’s terrible. They don’t answer the phone. I’ve must’ve called a collective 150 times in a matter of 1 week just to speak to someone. Only answered maybe 8 times and hung up on me 6 times of the 8. There were two orders and they had me pay for the most expensive one, I had to go 45 mins driving to the store just to speak to a manager and have it fixed. Then 2 items were out of stock out of my order, when they delivered it I noticed a piece of the bed was broken and the sales associate suggested the wrong mattress, it didn’t fit for the trundle. I’ve been trying for almost 5-6 days to cancel an item I ordered and no one can tell me if it’s been canceled. The manager who gave me his cell phone to text him with issues is now telling me to not text him anymore (I never asked for his number). I placed this order almost 2 weeks ago and still have not received my complete order and have not been able to get in touch with anyone at the store for help. Someone told me to drive there to get help bc they know no one will answer the phone. I’ve called corporate and no one answers the line and I’ve left my number for a call back and still nothing. This is the lost disgusting level of service and the worst part is that I can’t call anyone to cancel and they have my money. Oh and returns? That takes 10-14 BUSINESS days for a refund. We ordered 1 couch and then canceled it to add it to our bigger order and never got the refund until I went back a week later to make sure it was canceled and guess what.. it was never canceled.
• SM

  Scott Mongiardo

  Oct 31, 2025
  1.0
  Went to the store to purchase a mattress. The mattress I selected was available online for cheaper. When talking to the store rep, Raymond Jean, he said that I should order through the store since they have the mattress in stock and would hold it for me. I confirmed this with the store manager, George Terranova. He also said he would send the required COI to my apartment building. I followed up with Raymond multiple times over the next week on the COI but never heard back. Finally, 3 days before delivery, he gets in touch with me to tell me the COI has been sent to my building. I reached out to my building, it was never sent. Raymond additionally tells me the mattress is not in stock and it will be 2 weeks before it can be shipped. I asked to speak to the manager and Raymond disconnected me. I called the store 5 times and was put on hold and disconnected. When I finally spoke to the manager, George Terranova, he gave me an excuse as to why the mattress wasn't there and said there was nothing they could do. He kept insisting the COI was sent, even though my building management confirmed multiple times it was not. He initially refused to process a refund for the mattress, and then when he finally did, would not confirm the refund amount or timeline. If you are looking for anything, buy it online rather than going to this store. Horrible experience, will never shop here again

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