Brand Certified
Lowe's Home Improvement
4.0(3288 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
700 Dibblee Drive, Garden City, NY
11530, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(516) 794-6531
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NY-Garden-City/1624
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Garden City, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
3,288 reviews
5 stars
1,705
4 stars
783
3 stars
264
2 stars
129
1 star
407
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with customers experiencing long wait times for assistance and unhelpful staff.
Staff Performance
While some employees received praise for their helpfulness, others were criticized for being disengaged and unresponsive to customer needs.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock despite online listings.
Store Condition
The store was generally noted as clean and well-organized, although some customers found navigation difficult due to layout issues.
Mixed Experiences
Overall, customer experiences varied widely, with some praising specific employees and others expressing frustration with management and policies.
- NDNicki D5 days ago1.0The worst Lowe’s around. Ordered a stove. Paid in full. Got an install date, never heard from them again. Now I’ll have to hunt down my stove, or my money. Beware of awful customer service at this store.
- WCWei ChongFeb 17, 20263.0The stars are for the people that work there. The subtracting of stars is for the manager who refuses to honor the price listed. After asking to meet him/her. They finally agreed to the listed price.
- GVGeorge VarugheseFeb 11, 20265.0Nice place. Lots of options.
- PDPeter DaliFeb 8, 20263.0Lowes online inventory is practically useless. Again drive there and out of stock. This is happening too many times to shop there anymore. Predictably i order from that big online place and it will be at my door overnight. The frustration is trying to support local retail and they drop the ball constantly. No help in the store and from the bottom up they don't seem care. They say they do but it never changes.
- JSJay SymmondsFeb 1, 20261.0Extremely disappointing customer service that reflects poorly on Lowe’s. Michael and Adam spent roughly 30 minutes standing around in the department while we were actively shopping and clearly looking for help. Despite being nearby, neither made any effort to acknowledge us or offer assistance. We eventually had to approach them ourselves. When we did, we were given inconsistent, conflicting answers along with excuses, and it was obvious neither employee had any interest in actually helping us. Immediately afterward, they went back to standing around for another 15–20 minutes while we continued shopping without support. Employees who are idle, disengaged, and unwilling to help customers are a liability to the brand. This experience was unacceptable and should concern store leadership.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Garden City, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Garden City, NY.
What are the store hours for Lowe's Home Improvement in Garden City?
Lowe's Garden City store is open Monday to Saturday from 6:00 AM to 10:00 PM and on Sundays from 7:00 AM to 8:00 PM, with adjusted hours during holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, and many more to help with your home improvement projects.
Which nearby places can visitors check out when visiting Lowe's in Garden City?
Nearby attractions include Dominic's of New York for quick food, Life Time Fitness and Life Time Life Spa for fitness and relaxation, and The Vanderbilt hotel and restaurant for dining and accommodations.
How can I get to Lowe's Home Improvement using local amenities?
Visitors can easily find Lowe's near popular spots such as LifeCafe, LifeSpa, and red roof hotels, making it convenient to combine shopping with dining and other services.
Are there any nearby services that complement a visit to Lowe's?
Yes, nearby services like Blue Rhino Propane Exchange for propane needs and Certified Metal and Glass for custom glass and window installations can complement your Lowe's shopping experience.
Does Lowe's provide support for customers speaking languages other than English?
Lowe's Home Improvement in Garden City primarily offers services in English and Spanish, with in-store translation services available for other languages.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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