Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Garden City, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,985 reviews
5 stars
1,525
4 stars
752
3 stars
244
2 stars
110
1 star
354
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees like John Diaz and Ayesha, while others reported poor service and unresponsive staff.
Store Organization
Generally noted as clean and organized, but some customers experienced difficulty navigating the store and finding products.
Product Availability
Customers appreciated the variety and availability of products, but there were complaints about inaccurate online inventory and issues with specific items being out of stock.
Delivery and Returns
Negative feedback regarding delivery issues and inflexible return policies, with some customers expressing frustration over damaged items and poor handling of returns.
Overall Experience
While many customers had positive experiences and appreciated the helpful staff, there were significant complaints about service inconsistencies and product quality.
- SCSam Chang5 days ago1.0Waited on the phone for over 20 minutes to speak to a sales associate so I can place an on-line order of over. This store is becoming just as bad as Home Depot with their customer service.
- FLFernando LealNov 15, 20255.0Great prices and the in-store mode with the app is fantastic. It takes you items with pinpoint accuracy.
- XXX SUZI XNov 14, 20251.0Waited for 20 minutes for assistance with the locked up wire. Asked a cashier 3 times to page someone to help me, no one came to help. Had to walk around the entire store to find someone. Then I tried to use a coupon and it wasn't being accepted at the self checkout. The cashiers couldn't figure it out. After 15 more minutes, a manager came over, barely read the coupon and just said "there's limitations" and told me I couldn't use it. I left everything at the register and walked out. I wound up purchasing the wire that night online at a different Lowe's location and I successfully used the coupon. This Garden City location is awful! Won't shop there ever again.
- DKDana KulaNov 8, 20255.0Best experience at this store with John Diaz and Ram and Paul! Very helpful from start to finish! Excellent customer service!
- NRNick RichardsonOct 21, 20255.0Best experience I’ve had in a home-improvement store I own a roofing company and time is very valuable at the competitors location. I would normally spend about an hour this location I was in and out 20 minutes and I was renting a machine great experience with the supervisor Brian he made it a seamless process. I will definitely be glad to bring my business here instead of the competitor moving forward. Thank you, BRIAN!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Garden City, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Garden City, NY.
What are the store hours for Lowe's Home Improvement in Garden City?
Lowe's Garden City store is open Monday to Saturday from 6:00 AM to 10:00 PM and on Sundays from 7:00 AM to 8:00 PM, with adjusted hours during holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, and many more to help with your home improvement projects.
Which nearby places can visitors check out when visiting Lowe's in Garden City?
Nearby attractions include Dominic's of New York for quick food, Life Time Fitness and Life Time Life Spa for fitness and relaxation, and The Vanderbilt hotel and restaurant for dining and accommodations.
How can I get to Lowe's Home Improvement using local amenities?
Visitors can easily find Lowe's near popular spots such as LifeCafe, LifeSpa, and red roof hotels, making it convenient to combine shopping with dining and other services.
Are there any nearby services that complement a visit to Lowe's?
Yes, nearby services like Blue Rhino Propane Exchange for propane needs and Certified Metal and Glass for custom glass and window installations can complement your Lowe's shopping experience.
Does Lowe's provide support for customers speaking languages other than English?
Lowe's Home Improvement in Garden City primarily offers services in English and Spanish, with in-store translation services available for other languages.