Business Details
About
Hot Tub StoreSwimming Pool ContractorSwimming Pool Repair Service
Welcome to Pettis Pools & Patio, serving Rochester and nearby areas since 1962. Founded by Larry and Erma Pettis, our family-run business specializes in creating spaces for happy and healthy living. We offer swimming pools, hot tubs, casual furniture, saunas, and more.
Our Stores
Visit our Greece and East Rochester locations with knowledgeable staff. Discover quality pools, hot tubs, saunas, furniture, chemicals, accessories, and excellent service to keep your pool crystal clear
Our Mission
At Pettis Pools & Patio, our mission is simple: to offer quality products, fair prices, and exceptional service every day. It's a philosophy that has guided us since our inception. Contact us for outdoor living enhancements!
Location
Hours
Reviews
4.6
245 reviews
5 stars
202
4 stars
24
3 stars
4
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the sales and installation process.
Installation Quality
The installation teams received high marks for their professionalism, efficiency, and thoroughness during hot tub and pool installations.
Product Satisfaction
Customers expressed satisfaction with their purchases, particularly hot tubs and pools, noting the quality and value of the products.
Communication Issues
Some customers reported delays and poor communication from the office staff, particularly regarding service scheduling and follow-ups.
Service Department
While many praised the service department for their responsiveness and expertise, there were also complaints about inconsistent service and unresolved issues.
- STSonya TraversJan 2, 20265.0Kyle B, Kyle W, Deven, Dan, and Nick were all amazing. From making the decision on which hot tub to purchase to the efficient install, everything went so smoothly. They were all so incredibly nice and knowledgeable. I would readily have this experience every day of my life; is too bad that hot tubs last so long.
- DVDaniel VasileDec 30, 20255.0Kyle B and Deven were great! They arrived on time and were both professional and knowledgeable. We will recommend Pettis Pools to friends and family .
- JMJenelle MorseDec 18, 20255.0Love everything about my experience with Pettis. Mike L greeted me when I walked into the showroom. He spent a lot of time showing me my options and helped me figure out what would work best for me, my family, and my budget. I had a hot tub delivered today and again the service was exceptional. Kyle B, Kyle W, and Devon were efficient, professional, and friendly. They explained and showed me everything I need to know. Plus, they were clean cut and I felt comfortable having them at my home. Thank you Pettis Pools!!
- TWTiffiany WatersDec 15, 20255.0Kyle, Kyle, and Devon did a wonderful job delivering my new hot tub. They were professional, knowledgable and friendly. The install went fast and smooth and they didn't mind my dog or the "present" my cat tried leaving for us.
- OMO MapesDec 11, 20255.0Great sales and delivery experience! Professional and easy to work with staff all around. Bill was so patient with all my questions, and Kyle B, Kyle W and Mannie were amazing as we navigated delivery of our hot tub in very windy and VERY cold conditions. Thanks for everything!
Frequently Asked Questions About Pettis Pools & Patio
What products and services does Pettis Pools & Patio offer?
Pettis Pools & Patio specializes in swimming pools, hot tubs, casual furniture, saunas, pool chemicals, and accessories, along with pool installation and repair services.
Where are Pettis Pools & Patio's store locations?
Pettis Pools & Patio has store locations in Greece and East Rochester, NY.
What are the operating hours of Pettis Pools & Patio?
The store is open Monday through Saturday from 9 AM to 5 PM and on Sunday from 12 PM to 4 PM. It is closed on certain holidays, including November 27, 2025.
How can I contact Pettis Pools & Patio?
You can reach Pettis Pools & Patio by phone at +1 585-383-0700 or via email at info@pettispools.com.
Does Pettis Pools & Patio have an online presence?
Yes, visit their website at http://www.pettispools.com and their Facebook page at https://www.facebook.com/125334310813013.
What is Pettis Pools & Patio's business mission?
Their mission is to offer quality products, fair prices, and exceptional service to enhance outdoor living spaces.
Are there any banks near Pettis Pools & Patio for convenient transactions?
Yes, KeyBank, M&T Bank, Family First Credit Union, and Family First Federal Credit Union are nearby, making it easy for customers to handle financial transactions when visiting.
What dining options are available near Pettis Pools & Patio?
Nearby restaurants include Papa John's Pizza, Domino's Pizza, Landmark Family Restaurant, and The Lobster Trap, offering a variety of casual and seafood dining options for customers before or after their visit.
Are there any recreational or fitness centers close to Pettis Pools & Patio?
Yes, the New York State Ballet, Zumba Fitness with Amy gym, and Pisces School of Dive are nearby, offering customers opportunities for fitness and recreational activities.
Where can customers find other related services such as auto repair or beauty salons near Pettis Pools & Patio?
Scott's Collision and Mavis Discount Tire provide automotive repairs nearby, while Hairzoo and Nail Art offer hair and beauty services, convenient for customers combining errands with their visit.