Business Details
About
Hot Tub StoreSwimming Pool ContractorSwimming Pool Repair Service
Welcome to Pettis Pools & Patio, serving Rochester and nearby areas since 1962. Founded by Larry and Erma Pettis, our family-run business specializes in creating spaces for happy and healthy living. We offer swimming pools, hot tubs, casual furniture, saunas, and more.
Our Stores
Visit our Greece and East Rochester locations with knowledgeable staff. Discover quality pools, hot tubs, saunas, furniture, chemicals, accessories, and excellent service to keep your pool crystal clear
Our Mission
At Pettis Pools & Patio, our mission is simple: to offer quality products, fair prices, and exceptional service every day. It's a philosophy that has guided us since our inception. Contact us for outdoor living enhancements!
Location
Hours
Reviews
4.6
228 reviews
5 stars
185
4 stars
24
3 stars
4
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the staff, particularly during installation and service.
Customer Service
Many reviews highlighted excellent customer service, with staff being helpful, friendly, and responsive to inquiries.
Installation Quality
The installation teams received positive feedback for their efficiency, thoroughness, and ability to explain the setup process.
Product Satisfaction
Customers expressed high satisfaction with their purchases, including hot tubs and pools, noting quality and value.
Communication
While many reviews praised communication, some customers reported issues with timely responses from the office personnel.
- JZJim Zimmer6 days ago4.0Kyle Kyle Jeff and Gianni all personable and efficient and accommodating
- DJDon JonesNov 13, 20255.0Kyle B, Kyle W,Gianni and Jeff did a nice job. Everything went well. Thanks.
- NFNora FoleyNov 13, 20255.0Kyle & Jeff were amazing with installing our new hot tub cover.
- MOMary Beth O'ConnellOct 27, 20255.0Purchased a hot tub. Sales person was very informative and accommodating. Delivery was great! Kyle B. Kyle W. Gianni and Jeff were friendly, efficient and were able to answer all my questions.
- MQmarie quintonOct 23, 20255.0We are so pleased with our outdoor sauna!! Kyle B, Kyle W and Gianni are the nicest guys to work with !! They set it all up and we are so excited to use it!! Thanks guys!
Frequently Asked Questions About Pettis Pools & Patio
What products and services does Pettis Pools & Patio offer?
Pettis Pools & Patio specializes in swimming pools, hot tubs, casual furniture, saunas, pool chemicals, and accessories, along with pool installation and repair services.
Where are Pettis Pools & Patio's store locations?
Pettis Pools & Patio has store locations in Greece and East Rochester, NY.
What are the operating hours of Pettis Pools & Patio?
The store is open Monday through Saturday from 9 AM to 5 PM and on Sunday from 12 PM to 4 PM. It is closed on certain holidays, including November 27, 2025.
How can I contact Pettis Pools & Patio?
You can reach Pettis Pools & Patio by phone at +1 585-383-0700 or via email at info@pettispools.com.
Does Pettis Pools & Patio have an online presence?
Yes, visit their website at http://www.pettispools.com and their Facebook page at https://www.facebook.com/125334310813013.
What is Pettis Pools & Patio's business mission?
Their mission is to offer quality products, fair prices, and exceptional service to enhance outdoor living spaces.
Are there any banks near Pettis Pools & Patio for convenient transactions?
Yes, KeyBank, M&T Bank, Family First Credit Union, and Family First Federal Credit Union are nearby, making it easy for customers to handle financial transactions when visiting.
What dining options are available near Pettis Pools & Patio?
Nearby restaurants include Papa John's Pizza, Domino's Pizza, Landmark Family Restaurant, and The Lobster Trap, offering a variety of casual and seafood dining options for customers before or after their visit.
Are there any recreational or fitness centers close to Pettis Pools & Patio?
Yes, the New York State Ballet, Zumba Fitness with Amy gym, and Pisces School of Dive are nearby, offering customers opportunities for fitness and recreational activities.
Where can customers find other related services such as auto repair or beauty salons near Pettis Pools & Patio?
Scott's Collision and Mavis Discount Tire provide automotive repairs nearby, while Hairzoo and Nail Art offer hair and beauty services, convenient for customers combining errands with their visit.