City Mattress

Reviews

• AR

  Andromedae Rhoadamine

  Feb 25, 2026
  5.0
  Nicole was incredibly friendly, amicable, and knowledgeable, helping us out and answering all of our questions and concerns
• SW

  Susan Wantuck

  Feb 17, 2026
  5.0
  John Willis at the Transit rd location in Depew was a pleasure to deal with, and very knowledgeable of the Nectar Mattress we bought. I would recommend him to do business with. A+!!!
• JJ

  Josh

  Feb 14, 2026
  5.0
  I had the pleasure of having John show me around. He was professional and patient giving me space to try out every mattress that he thought suited my needs. I wasn’t sure on exactly what mattress was best but he explained each and every option, along with the pros and cons. Every question I had was answered and I felt I had left City Mattress knowing I made the right purchase. I would highly recommend him to anyone! Very personable, friendly, and honest!
• JN

  Joanne Nicosia

  Jan 5, 2026
  5.0
  Great customer service. John was friendly and very helpful assisting me in making a decision. Delivery was a breeze.
• GS

  G S

  Jan 3, 2026
  3.0
  I'm stuck between a 3 & 4 star review on this - doesn't deserve either. It's somewhere in the middle. Anyway.....stopped in yesterday just looking for something new. My mattress was OLD. I walked into an empty store where John and Nicole both greeted me warmly. John ended up helping me out and directing me toward what he thought would be a good fit for my needs. NO PRESSURE while I was looking, which was great. While he was assisting me, another couple walked in. He helped them a bit while I checked out what he showed me. Now comes checkout time. While he was trying to get things in order to get me what I wanted, a third couple comes in. He told me he'd be right back, then goes to assist them. Instead of telling them someone would be right with them, or just letting them browse while he helped me, he walked away to find out their needs and point them to mattresses that would fit what they are looking for. He comes back to finish up my sale, and I felt so rushed. I wanted pillows, which I said 3 or 4 times. He walks me over to a display with pillows, then he got distracted by something else (other customers? I dont remember). He never mentioned the possibility of financing, which I didn't know about until I heard one of the other couples talk to Nicole about it. He worked so fast, like he couldn't wait to get me out of there. He just wanted to get to the next sale. I didn't dare ask about the pillows again. Delivery was seamless. They were here when they said they were going to be. They were in and out in 5 minutes and the one guy was super nice. I'm not saying John isn't a nice guy, because he really is. When it was just me and him we chatted about alot of things. But once another customer caught his eye, the personal touch was lost. And I still have no new pillows.

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