Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cortland, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,020 reviews
5 stars
558
4 stars
246
3 stars
108
2 stars
28
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being inattentive or unhelpful.
Checkout Experience
Many customers find the self-checkout process complicated and frustrating, leading to dissatisfaction with the overall checkout experience.
Product Availability
Customers appreciate the variety of products available, but there are complaints about inconsistent stock levels and higher prices compared to other locations.
Staff Knowledge
While some staff members are noted for their helpfulness and knowledge, there are numerous reports of employees lacking product knowledge or being difficult to find.
Store Environment
The store is generally described as clean and well-organized, but there are concerns about staff being more focused on conversations than assisting customers.
- BCBelinda CinquantiOct 20, 20251.0I went on and asked two staff personnel, who were talking to one another, where a product was. They were nice and looked it up for me and stated where the department and isle was. I got to the isle/department and there wasn't anyone around. I said, "heck with this.". On my way out of the store, there were many groups of staff personnel who were talking to one another and not paying attention to the customers who were in the store. I went to another store (their competitor), where they were excellent in assisting me with the items I needed.
- SSSamuel SherryOct 6, 20255.0Lowes knows
- KRKate RoselllOct 1, 20251.0I recently visited this Lowe’s location and had an unfortunate experience at the self-checkout. I had two separate transactions—one with cash and the other with a card. I’ve used the self-checkout lanes at Lowe’s many times before and have always found the interface simple and convenient. However, after scanning just one item, an employee hovered over me the entire time, despite me letting her know that I would ask for help if needed or that the machine would alert her if there was an issue. This made me feel very uncomfortable. Eventually, I asked to use a staffed checkout, but there were no open lanes other than customer service, so I had to complete my purchase there. What made the experience worse was that when I glanced back at the self-checkout, it was busy with other customers, and the same employee was simply standing there—not hovering or being overly attentive as she had been with me. This inconsistency left me feeling singled out and uneasy. I don’t wish this experience on anyone, and I hope the store will address this so all customers can feel comfortable and respected. Lowe’s in cortland 10/01/2025 10:45
- AOabbi overbaughSep 1, 20251.0I wish I could rate negative stars. Terrible customer service. Terrible company. Absolute garbage store.
- SFS. Thomas FreebournAug 31, 20254.0They had everything we needed but they've made checkout so unnecessarily complicated that an associate has to help you anyway, so what is the point of self checkout? Thome whole thing is stupid. Every other store has this figured out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Cortland, NY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What services are available at Lowe's Home Improvement in Cortland?
Services include installation of appliances, cabinets, countertops, flooring, blinds, doors, roofing, and more, as well as free delivery, free haul away, easy returns, and easy exchanges.
What are the store hours for Lowe's Home Improvement in Cortland, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Cortland offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I find and track my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates will be sent as your order status changes.
Are there any nearby dining options if I visit Lowe's in Cortland?
Yes, nearby you can find Moe's Southwest Grill and Garcia's Mexican Restaurant for Mexican cuisine, Taco Bell and McDonald's for fast food, and 7 Brew Coffee for coffee and snacks, offering convenient dining options before or after your visit.
What nearby stores or services could complement a visit to Lowe's in Cortland?
Nearby stores like Price Chopper Supermarkets for groceries, Dollar Tree for discount goods, and Rhomer Carpet for additional floor covering supplies can complement your home improvement shopping.
Are there any nearby automotive or related services close to Lowe's in Cortland?
Yes, Splash Express Car Wash is nearby for vehicle cleaning, making it easy to combine errands while visiting Lowe's.
What payment methods are accepted at Lowe's Home Improvement in Cortland?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
How can customers get support or contact Lowe's Home Improvement in Cortland?
Customers may contact Lowe's primarily by phone at +1 607-756-1220 or via email at customercare@lowes.com for support and inquiries.