RH Outlet Commack

Reviews

• KL

  Kyan Tadeu Thorsten Leong

  Nov 16, 2025
  1.0
  Horrible service. Waited forever to get someone to come help bring a 9x12 rug down. I finally did it myself. When I decided to get the $5k rug, and wanted to speak to the manager about the price and delivery, I waited for like half an hour for the manger to finish a conversation with 1 customer who didn’t even make a purchase. By the time they were done, I was halfway out the door. Oh, and the manager said he knows nothing about rugs. I find it odd that a manager at a furniture outlet store knows nothing about one of their product categories that have big ticket price.
• TO

  Tim O'neill

  Nov 5, 2025
  1.0
  Very hard to find help, not greeted at the door, and it seemed like anybody that worked there just had their head down walking by customers, unfortunately I took my business elsewhere.
• AD

  Anna Drapii

  Oct 26, 2025
  1.0
  The staff is completely incompetent. We came from New Jersey to buy chairs. We called beforehand and asked if they had chairs in stock, if they were in good condition, and the current price. When we arrived, the entire store staff was completely unfriendly, and the chairs were priced DIFFERENTLY and terribly dirty. When we asked how two identical stores could have different prices for chairs, they were rude. Not to mention the fact that the saleswoman couldn't remember us and kept coming up to us and asking if we liked the table. The store owner should pay attention to this.
• RP

  Richard Piana

  Oct 26, 2025
  5.0
  We had an absolutely outstanding experience with Amy at Restoration Hardware! She was incredibly knowledgeable, patient, and attentive. Amy helped us choose the perfect fire pit for our outdoor space, taking the time to explain every detail and ensure it matched both our style and needs. Her professionalism and warm personality made the entire process enjoyable and effortless. We couldn’t be happier with our purchase and the exceptional service Amy provided. She truly went above and beyond—highly recommend asking for her!
• DB

  David Barr

  Aug 31, 2025
  1.0
  Beware! I have been shopping at RH for years. When we heard this store was opening we were thinking it would be a great addition. We visited the store and decided to purchase a bed. The bed was in fair condition but did not have matching nightstands. Melitta, a sales associate said look on the RH website for the matching nightstands. Because of logistics we would need to return the next day to pick up the bed. When we arrived home two hours later we looked on the RH website for the nightstands. We found them but noticed the bed we just purchased that was in fair condition was only a few hundred dollars more for the same new version on the RH website. We immediately called the store and Jeremy answered the phone. I briefly explained the situation. Jeremy said, he could not assist because he couldn’t authorize the transaction. He said Melitta is the store manager but she’s on brake. She will call you back. Melitta called back and I explained the situation. I said, I did not leave the store with the product so please cancel the transaction. Melitta said you can speak with the assistant store manager, Jeremy please hold. 48 minutes passed on hold and nor Jeremy or Melitta came back on the call. A woman picked up the phone and I again explained the situation and she said I’m sorry I can not help you and I apologize that this has happened to you. She said Melitta is not the manager and Jeremy is not the assistant manager. The managers name is Neil and the assistant is Anthony. It’s a shame that RH has lowered their standards to hire staff that treats customers this way. If you plan on shopping at this outlet, expect to pay less and expect to be treated like you’re paying less. Restoration Hardware does not treat customers like this, but how would the outlet staff know, they work at the outlet and don’t actually purchase RH furnishings.

Frequently Asked Questions About RH Outlet Commack