Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Commack, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,556 reviews
5 stars
885
4 stars
366
3 stars
111
2 stars
42
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, lack of assistance, and unprofessional behavior from staff.
Store Cleanliness
The store is generally noted for being clean, organized, and well-stocked, with some customers appreciating the neatness compared to competitors.
Product Availability
Several customers expressed frustration with product availability and stock issues, often having to go to competitors like Home Depot to find what they needed.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries, incorrect items, and poor communication about order status.
Employee Knowledge
There are concerns about employee knowledge and training, with some customers feeling that staff were not adequately informed about products or services.
- NRN R1 day ago5.0Jayleen from the paint department went above and beyond to help me get a custom color match from a photo I took. It came out PERFECTLY. I’m a professional working artist so I tell you- this takes skill and color theory knowledge. Also she was just so helpful and nice. Thank you!
- RNRoni Narvaez4 days ago4.0Needs more employees everything you need for your house
- PKPatti KleinOct 19, 20255.0Can’t say enough good things about Michael in the appliance department in Commack. Lowe’s was our third stop and we immediately knew we were in the right place. Michael was kind, funny and knowledgeable. He listened to our needs and concerns and helped us to find the best product at a great price, and to set up a perfect delivery. Recommend him highly!!!
- KBKen BuxbaumOct 14, 20255.0Employees and manager successfully did everything possible to resolve the situation. They are to be commended.
- SBScott BloomOct 13, 20255.0Clean, no dusty shelves like their popular competitor. Great selection and prices
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Commack, NY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing items, storage solutions, tools, and more.
What are the store hours for Lowe's Home Improvement in Commack, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with specific holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, lighting, flooring, HVAC, windows, and more.
How can customers return or exchange items purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be started for return via your Order History. In-store returns require proof of purchase at the customer service desk or using the return barcode from your order details.
What are some nearby restaurants where I can eat before or after shopping at Lowe's?
Nearby dining options include Filetto's (Italian restaurant), Premier Diner (American restaurant and cafe), Red Robin Gourmet Burgers and Brews, Conca D'oro Restaurant & Pizzeria, Starbucks coffee shops, Chipotle Mexican Grill, Chick-fil-A, Hamza & Madina Halal Food, and Dunkin' for donuts and coffee.
Are there hotels close to Lowe's Home Improvement for out-of-town customers?
Yes, there are nearby hotels including Hampton by Hilton and Hampton Inn Long Island/Commack, which can be convenient for customers visiting from out of town.
Where can I get propane or other hardware supplies near Lowe's?
Close to Lowe's, you can find Blue Rhino Propane Exchange for propane supplies and Minute Key for locksmith services, which could assist with your home improvement or outdoor needs.