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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Colonie, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,281 reviews
5 stars
624
4 stars
309
3 stars
130
2 stars
55
1 star
163
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant problems with delivery, including missed appointments, damaged items, and poor communication regarding delays.
Customer Service
While some employees received praise for their helpfulness and knowledge, many reviews highlighted a lack of staff availability and poor customer service experiences.
Product Availability
Customers frequently noted issues with product availability and organization within the store, leading to frustration during their shopping experience.
Installation Services
Several reviews mentioned frustrations with third-party installation services, including missed appointments and lack of communication regarding installation needs.
- POPropiedad familias OrtegasDec 30, 20255.0Excelente Service
- DEDaphne EşiyokDec 26, 20255.0UPDATE: I am updating my review because the installers did a phenomenal job. The crew arrived on time and the communication with their team was great. The Lowe’s team can definitely do a better job at making sure that the customer is informed prior to attempting deliveries, especially with materials that if left outdoors can be damaged by rain or snow. PREVIOUS REVIEW: Horrible experience with doors installation. The communication is extremely poor with the store and the company doing the installation. Save your money and prevent the stress of working with such an inexperienced team. It’s a waste of time calling and taking to some many people to finally get the issue resolved. If you are getting a door installed why would the customer will need to get the items delivered when the installer can simply pick up everything at the store, doors and trim?
- SSShelby SchaefferDec 6, 20251.0The most irritating experience I’ve ever had with buying an appliance. I walked into the store in colonie because I was in the area and saw the stove I’ve been wanting on sale. Afraid to miss a sale I asked the sales associate Dennis if it was possible to have them deliver the stove to Kingston NY or would it make more sense to order it online and have them ship to to Kingston. He told me that it was more than okay to have them deliver it, it didn’t matter how far it was and it was only going to cost $53 to have them deliver and install it. He tells me they will contact me within 24-48 hours. Days go by with nothing. Finally 9 days later I receive a call that the stove is ready for pickup by installer but that the delivery is out of their range and they are going to have to charge another HUNDRED AND TEN DOLLARS FOR DELIVERY. after I was told at the store that there was no extra charge for the longer distance. We get that all squared away. We set a date for the stove to be delivered. I even get a text confirming delivery date and address. The day finally comes and at FIVE FIFTY IN THE MORNING. 5:50 AM . I get a call from the most insensitive and unapologetic manager Shawn who calls me to tell me the distance is too far and the stove won’t be delivered today. No apologizes , no opportunity to fix it or make things right. Just that it wasn’t going to be delivered and have a good day. Save yourself the headache with this store, it’s terrible staff and install team.
- JZJeffrey ZangerNov 15, 20255.0Mike G. Was very friendly and helpful to us. He came to us quickly, explained the sale promotion thoroughly and we were on our way within a half hour. And the Mike that checked us out was also friendly and checked us out with no problems. Also, another associate was very helpful hooking us up with Mike G. Very positive experience in this store.
- BCBrian CNov 10, 20254.0Construction and home improvement supplies I shop at Lowe's for most of the items, parts, fasteners, and tools to do most of the home repairs I encounter the items are of fair quality and the prices are low the associates are usually knowledgeable about the location of products and helpful I find the atmosphere peaceful with little difficulties I use the Lowe's website when finding products that I don't know where to look and that is usually correct with the isle and bay numbers the checkout is selfservice with an associate in the location to assist when needed and is usually offering help if a person would like I'm generally happy with Lowe's and there no hassle product return procedure
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Colonie, NY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe’s Home Improvement in Colonie, NY?
The store is open Monday through Saturday from 6 AM to 9 PM and Sunday from 8 AM to 8 PM. Holiday hours may vary, with some days closed or having reduced hours.
Does Lowe’s Home Improvement in Colonie offer delivery and pickup services?
Yes, Lowe’s provides both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe’s?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates about your order status.
What brands does Lowe’s carry in their Colonie, NY store?
Lowe’s stocks a variety of brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
Are there any nearby places where I can get propane exchange services near Lowe’s in Colonie?
Yes, Blue Rhino Propane Exchange is located nearby and offers propane exchange services.
Where can I find pet care services near Lowe’s Home Improvement in Colonie?
Camp Bow Wow Albany, offering pet sitting and boarding services, is located close to Lowe’s for your pet care needs.
Is there a wholesale club near Lowe’s in Colonie where I can shop for bulk items?
Yes, BJ’s Wholesale Club is nearby where you can shop for wholesale and bulk items conveniently close to Lowe’s.
What payment options does Lowe’s Home Improvement accept at their Colonie store?
Lowe’s accepts major payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return items to Lowe’s and what is their return policy?
Most items can be returned within 90 days. Returns from Lowes.com can be initiated online, while in-store returns require proof of purchase at the customer service desk.