Lowe's Home Improvement

Reviews

• DB

  Deb Bennett

  Jan 28, 2026
  5.0
  Staff very pleasant and helpful. Really went out if their way to assist me.
• KB

  Kevin Brennan

  Jan 26, 2026
  5.0
  Love Lowe’s wish flex tools were staying
• TG

  Todd Germain

  Jan 20, 2026
  1.0
  Horrible experience purchasing a washer and dryer. Purchased them the 20th of December and now able to finally use my purchases on January 20th. When the first washer and dryer were delivered, the washer base was delivered with a broken leg. The bases were also assembled in the middle of the road in the snow. They were brought in and left wet and filthy. The Washer was also dented. The paperwork was also incorrect and we were told they could not do installation. We immediately called and told a new base would be ordered, but it would be 2 weeks for delivery. The delivery crew also did not remove the delivery bolts so the washer could be used. So, no working washer. After 2 weeks, the new base was delivered, but the delivery crew stated that we needed a new washer and they could not take the damaged washer and they would just leave the base. For a second time, the paperwork was incorrect with no installation. We immediately called and were told a new washer would be ordered, but it would be another 2 weeks. So, no working washer. Today, the new washer was delivered, but the delivery crew stated that they could not complete todays job because they too can not take the damaged washer since it was the fault of a different delivery crew. The paperwork today was also incorrect and there was no installation. After countless calls to the delivery supervisor the issue was finally resolved. There is an awful gap of communication between Lowes and their 3rd party delivery company. Thank you to the delivery crew today being professional and their willingness to resolve the issue.
• LC

  Luke Cleary

  Jan 8, 2026
  3.0
  Was here 3 months prior looking for ceiling lights which they were out of stock on a lot of lights, then came back 3 months later and it was even more bare. Many other area low on inventory. Whoever is in charge of inventory isnt doing a good job
• MM

  Madison

  Dec 23, 2025
  1.0
  UPDATE: 1/19 Lowe’s has now outright refused to refund the EPA lead test fee that was charged despite no test ever being performed. When I requested the legally required test results, Lowe’s could not produce any documentation showing a test method, test locations, date of testing, or outcome. Instead, they provided a generic “presumed lead” document and attempted to misrepresent it as a positive test result. A presumption of lead is not a lead test and does not generate test results. When I stated I intended to file a formal EPA complaint, I was told Lowe’s would “get their lawyers involved” if I did so. That response alone is deeply troubling. I was also pressured to sign a confidentiality agreement in exchange for a token refund of less than 10% of the total job cost — an apparent attempt to bully me into silence rather than take accountability for unsafe work, billing for services that were never performed, and months of mismanagement. The local store has repeatedly told me they are powerless and that everything is being dictated by corporate. Corporate, in turn, has refused to engage in good faith, denied refunds without justification, dismissed documented safety failures, and attempted to intimidate me into not exercising my legal right to file a regulatory complaint. What began as an incompetent installation has escalated into obstruction, intimidation, misrepresentation, and an effort to suppress legitimate consumer and safety concerns. This is not just poor customer service — it is a failure of compliance, transparency, ethics, and basic accountability. I am proceeding with formal complaints to regulatory agencies and consumer protection authorities. Original: BEWARE! This was one of the worst home-installation experiences I’ve ever had. A door install sold as a one-day job and costing over $4,400 turned into a three-month ordeal due entirely to Lowe’s mismanagement. The initial installer failed to complete the installation and left my home in an unsafe condition. The door was held in place with only three screws, had no waterproofing, and the keys were stuck in the handle, meaning the door could not be properly locked or secured. This is a serious safety concern, especially with two children under the age of five in the home. I was forced to make five trips to the installation site, two lasting over four hours. During the last two visits, the installer was provided open-box materials missing required components, making it impossible to complete the job. These visits were entirely avoidable and a complete waste of my time. When I visited the store in person to address these ongoing issues, employees verbally told me that the store managers “didn’t care.” Despite multiple requests, management refused to come out and speak with me directly, leaving frontline employees to relay dismissive responses rather than providing any accountability or resolution. I was told any pricing adjustments would be addressed at the end. When no one contacted me, I had to call, only then was I told Lowe’s was considering $103, described as preliminary and subject to further review. That follow-up never happened. I was later told my file contains 18 pages of notes with 93 comments, which reflects how severely this project was mishandled. I was also charged for an EPA test that was never performed, raising serious concerns about billing practices in addition to workmanship and safety. For a company this large, the lack of accountability, quality control, management engagement, and respect for customer safety and time is unacceptable. I would strongly caution anyone considering Lowe’s door installation services.

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