Lowe's Home Improvement

4.1
1351 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chester, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
3924 Summerville Way, Chester, NY
10918, United States

Hours

Reviews

4.1
1,225 reviews
5 stars
671
4 stars
275
3 stars
109
2 stars
48
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and long wait times for assistance.

Product Availability

Many customers appreciated that the store had items in stock and a good selection, although some noted inconsistencies in product availability.

Delivery Issues

Numerous complaints were made regarding delivery and installation services, with reports of damaged items, missed appointments, and poor communication.

Staff Knowledge

Several reviews highlighted knowledgeable staff who provided excellent assistance, though there were also mentions of untrained employees leading to frustration.

Store Environment

The store was generally described as clean and well-organized, contributing positively to the shopping experience.
  • MM
    Martine Michelle
    Nov 5, 2025
    5.0
    Lynn is absolutely outstanding! She was super helpful and patient, taking the time to guide my husband and I through paint selection, hardware for my front door, and even a few ceiling fan options. She really went above and beyond to make sure we found exactly what we needed. What an exceptional person and a great team at this location!
  • KR
    Krystal Rosario
    Oct 25, 2025
    5.0
    James in electrical was so wonderful and patient. It’s always nice to be greeted with a smile and help thank you James 😊
  • BK
    Ben Kenobi
    Sep 29, 2025
    4.0
    I mean the only other one is 10-15 miles away. It's a Lowe's. Over priced Chinese products with American -named companies that label them.
  • LD
    Lipa Deutsch
    Sep 18, 2025
    5.0
    Good customer service
  • MM
    Mk M
    Sep 11, 2025
    1.0
    Nobody helps

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.