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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Chester, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,233 reviews
5 stars
675
4 stars
276
3 stars
109
2 stars
51
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate that the store often has what they need in stock and offers a wide variety of products.
Delivery Issues
Numerous complaints about delivery and installation services, including damaged products and poor communication regarding delivery schedules.
Store Environment
The store is generally described as clean and well-organized, with some positive remarks about the helpfulness of staff.
Mixed Experiences
Overall experiences vary widely, with some customers expressing satisfaction while others report significant frustrations.
- RSRichard K. StevensDec 21, 20252.0no customer service, staff just doesn't help customers
- RERoberto EspitiaDec 13, 20255.0Todo para la construcción y más!
- MMMartine MichelleNov 5, 20255.0Lynn is absolutely outstanding! She was super helpful and patient, taking the time to guide my husband and I through paint selection, hardware for my front door, and even a few ceiling fan options. She really went above and beyond to make sure we found exactly what we needed. What an exceptional person and a great team at this location!
- KRKrystal RosarioOct 25, 20255.0James in electrical was so wonderful and patient. It’s always nice to be greeted with a smile and help thank you James 😊
- BKBen KenobiSep 29, 20254.0I mean the only other one is 10-15 miles away. It's a Lowe's. Over priced Chinese products with American -named companies that label them.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chester, NY?
Lowe's offers a wide range of hardware and home improvement products including appliances, paint, patio furniture, tools, flooring, plumbing supplies, decking, grills, lumber, and garden equipment.
What are the store hours for this Lowe's location?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others having reduced hours.
Does this Lowe's offer in-store pickup and delivery services?
Yes, this location provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns started online may need to be shipped back, while in-store returns require proof of purchase at the customer service desk.
Are there expert installation services available at this Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, HVAC, roofing, and more.
What nearby places can help with propane needs when visiting Lowe's?
Blue Rhino Propane Exchange is nearby, providing propane supply and exchange services convenient for customers needing propane tanks along with their home improvement purchases.
Where can I find nearby dining options when shopping at Lowe's in Chester, NY?
Burger King and Taco Bell are nearby fast food restaurants, and Lobster Pier offers seafood dining options. These places are convenient for a meal before or after shopping at Lowe's.
Are there public transit or travel facilities close to Lowe's Home Improvement in Chester?
Yes, Chester Park and Ride is nearby, making it easier for customers using public transit to reach Lowe's.