Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Catskill, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
756 reviews
5 stars
405
4 stars
177
3 stars
77
2 stars
36
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for being unresponsive or lacking knowledge.
Delivery Issues
Many customers reported significant problems with delivery services, including delays, poor communication, and issues with the delivery team.
Store Organization
Customers expressed frustration with the organization of the store, particularly in the lumber section, where items were often unlabeled or misplaced.
Product Availability
While many customers found that Lowe's had a good selection of products, there were complaints about specific items being out of stock or difficult to locate.
Checkout Experience
Several reviews mentioned dissatisfaction with the checkout process, particularly the reliance on self-checkout and lack of staffed registers.
- TLToni lynneNov 15, 20254.0Other than waiting longer than we should, it was fine
- SMSarah MorrisOct 30, 20252.0The lumber section is a mess. Most is not labeled/priced at all or labeled/priced incorrectly. Very frustrating. We would have gone elsewhere if it weren't for the time crunch (only so many daylight hours). We spent over 30 minutes trying to find the correct sheets of plywood, with zero assistance. Not one associate in the entire lumber section. The only helpful employee was Lauri, but she couldn't leave her checkout station, so we brought different sheets of incorrectly labeled plywood to her to scan until we finally found what we were looking for. She called for assistance, but no one came. 10 minutes later we went to the paint section and the gentleman there called to get us some help. Still, no one came. To add insult to injury, the correct plywood was stacked incorrectly, with a piece of skid support wood smashed under the middle of the sheets. This caused the entire stack to bow out. Again, we would have left, but we had to get the plywood and get to work. With the extra time, effort, and nails we used to get those bowed pieces up on the building, we really should have gone somewhere else. We spent over $800 on the worst plywood we've ever seen. And it was entirely preventable if the employees putting away the plywood would have been paying attention to their job. This entire Lowe's trip was a complete disappointment, aside from Lauri, who really did do her best to try to help.
- KMKATE MICHENEROct 25, 20255.0Lowes Always has staffing that can answer our questions. Quick delivery times and good products
- PKPatel KrunalOct 21, 20255.0Good
- SBSandi BeckerSep 24, 20255.0ROY was amazing. So helpful. I give him a 100% score. Patient polite and extremely knowledgeable. He was teaching STEFFEN and he was also amazing. He didn’t know the answers so got Roy to come and help. Great team.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Catskill, NY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the operating hours of Lowe's Home Improvement in Catskill, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, and you will receive email updates regarding your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services does Lowe's provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, flooring, roofing, fence, and many others.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and offers onsite services, ensuring accessibility for customers with disabilities.
What nearby places can I visit before or after shopping at Lowe's Home Improvement in Catskill?
Nearby you can visit places like the Catskill Commons shopping center, the Pollace's Family Vacation Resort hotel, and dine at Pomodoro's Italian Restaurant. These offer shopping, lodging, and dining options for your convenience.
Are there nearby services such as key and locksmith shops near Lowe's Home Improvement?
Yes, Minute Key, a key and locksmith service, is located nearby, which can be handy for any lock-related services while visiting Lowe's or the area.
Where can I find propane exchange services near Lowe's Home Improvement in Catskill?
Blue Rhino Propane Exchange is located close to Lowe's, offering convenient propane exchange services for your outdoor equipment and grilling needs.