Brand Certified
Lowe's Home Improvement
4.2(1513 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
4200 Recreation Drive, Canandaigua, NY
14424, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(585) 919-3300
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NY-Canandaigua/1817
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Canandaigua, NY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.2
1,513 reviews
5 stars
844
4 stars
368
3 stars
125
2 stars
72
1 star
104
- CSChristina ScottMar 12, 20261.0So incredibly disappointed in their inability to not only properly handle a difficult situation but somehow inflame it further. We placed an order on November 22nd for a refrigerator and stove. We were informed that we would get information for the appliance delivery through text message confirmation. December 2nd we got the first delivery date of December 5th - we responded yes that works. Took the day off because they gave us a window of 2pm-6pm. Nothing arrived, no phone call - we had to call the store. The store told us they couldn't do anything to get a more specific date or even tell us where our appliances were. They also told us to just wait till the end to see what they were going to do for us to compensate for this headache. We got another text that it would now be delivered on December 19th. Our window was 10:30-2:30 so again, took time off of work to receive our appliances. AGAIN - no phone call or updates and no appliances. We called the store back and they gave the information for a warehouse manager that "would be able to assist" We called them and they said they couldn't help confirm the delivery. Again, text comes through for January 2nd being our new delivery date. You guessed it - still no appliances still no notification. This continues for January 20th, and January 27th, FINALLY February 4th the refrigerator was delivered. once completed we called the store back as the store manager told us to, and they told us we would get a call from a customer excellence team. Call never came - called again and they gave us a phone number to call. This "customer excellence team" said they called us on March 3rd - I looked back at any missed calls and they absolutely did not call us. They then proceed to offer us $100 store credit. I am sorry but that is 1% of the order we placed and absolutely not compensation for this nightmare of having to take a day off and drive 2 hours to a location not getting a delivery. I will NEVER be utilizing Lowes for future purchase and I dissuade anyone from utilizing Lowes as their store of choice.
- AAAliasMar 10, 20265.0Today David N. helped me fulfill a door dash order, which was much appreciated because I was unsure of item locations. He was so friendly, polite, and helpful- it made me wish that everyone in the world had this man's Superior customer service skills. He is one of the nicest people I have ever met, the world would be a better place with more of him in it. You guys are very fortunate to have him as an employee and anyone that meets him, is lucky to run across his path. You the man David! Thank you again so much
- MBMichael BellisFeb 26, 20265.0Pet friendly!
- PEPaul EnglishJan 3, 20264.0I go to Lowe's a lot for building material and other items from appliances to lawn and garden. That's in Macedon New York
- JSJoseph SolidayDec 10, 20251.0Ordered Saturday for Sunday delivery. Now Wednesday. Not sure when I will receive my order.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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