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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Camillus, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
868 reviews
5 stars
478
4 stars
198
3 stars
73
2 stars
30
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Availability
Customers expressed frustration over product availability and issues with pricing discrepancies between online and in-store.
Installation Issues
Several reviews highlighted significant problems with installation services, including delays and mismanagement.
Positive Staff Interactions
Despite negative experiences, some customers praised individual employees for their helpfulness and knowledge.
- GUGretchin UnderbergDec 28, 20251.0Terrible customer service . My husband and I bought a washing machine from the Camillus Lowe’s today. We brought it home about half hour away. My husband was installing it and realized it was the wrong one. Our receipt says GE we received a whirlpool (same one we had that kept breaking) I called to verify and yes they gave us the wrong one. I spoke to Alice who basically said we had to bring it back and get the correct one or we’d have to wait for a delivery date so they could come pick it up wait for the return to go through and then we could purchase a new one. Plus pay a delivery fee. She supposedly spoke to a manager to see what else could be done and that was basically it. Their customer service is terrible. It was their fault they brought out the wrong one and loaded it onto the truck. Yes, we should’ve checked too, but you figure can’t be that hard of a job to find the right washing machine that was ordered. Very disappointing. I told them we will be there in 20 minutes to pick up the correct one so we packaged up the washing machine drove it back and the other one wasn’t even waiting. My husband had to wait another 20 to 30 minutes for them to bring up the correct one. when he got there, no one knew what was going on shocker.
- MMMadisonDec 23, 20251.0BEWARE! This was one of the worst home-installation experiences I’ve ever had. A door install sold as a one-day job and costing over $4,400 turned into a three-month ordeal due entirely to Lowe’s mismanagement. The initial installer failed to complete the installation and left my home in an unsafe condition. The door was held in place with only three screws, had no waterproofing, and the keys were stuck in the handle, meaning the door could not be properly locked or secured. This is a serious safety concern, especially with two children under the age of five in the home. Because the lock was not functioning, I went to the Camillus Lowe’s store, which is closest to the job site, seeking immediate help for what was clearly an urgent safety issue. Despite explaining the situation, I was told the store could not assist me at all because the door had been sold by a different Lowe’s location. No attempt was made to look up the installation, contact the selling store, escalate the issue internally, or provide any interim solution. I was simply turned away while dealing with a non-functional exterior lock on my home. I was then forced to make five trips related to this installation, two lasting over four hours. During the last two visits, the installer was provided open-box materials missing required components, making it impossible to complete the job. These visits were entirely avoidable and a complete waste of my time. When I visited the original selling store to address the ongoing issues, employees verbally told me that the store managers “didn’t care.” Despite multiple requests, management refused to come out and speak with me directly, leaving frontline staff to relay dismissive responses rather than offering accountability or resolution. I was told any pricing adjustments would be addressed at the end. When no one contacted me, I had to initiate follow-up myself and only then was I told Lowe’s was considering $103, described as preliminary and subject to further review. That follow-up never happened. I was also told my file contains 18 pages of notes with 93 comments, which reflects how severely this project was mishandled. I was also charged for an EPA test that was never performed, raising serious concerns about billing practices in addition to workmanship and safety. For a company of this size, the lack of coordination between stores, management accountability, quality control, and concern for customer safety and time is unacceptable. I would strongly caution anyone considering Lowe’s door installation services.
- MOMichael Jude OstuniDec 12, 20255.0This store has a great paint department, also noteworthy was the customer service staff... I had to make an online purcash and they were incredible walking me through the process. Way to go Lowes !
- AHAli HussienDec 10, 20254.0You can find everything you need it to fix anything in your house
- KKKimberly KearneyNov 30, 20255.0Love this place!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Camillus, NY?
You can find a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing essentials, decking materials, grills, lumber, garden equipment, and bathroom storage solutions.
Does the Lowe's store in Camillus offer installation services?
Yes, Lowe's provides various installation services including appliances, blinds, cabinets, countertops, decking, doors, garage doors, HVAC systems, flooring, lighting, roofing, and more.
What are the store hours for Lowe's Home Improvement in Camillus?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM, with some variations on holidays.
Can I pick up my order in-store at Lowe's Camillus?
Yes, Lowe's offers in-store pickup for your convenience. You'll receive an email with pickup instructions once your order is ready.
What payment options are accepted at Lowe's Home Improvement in Camillus?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any special services for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start returns through your Order History, and in-store returns require proof of purchase at the customer service desk.
What are some nearby places customers might visit before or after shopping at Lowe's?
Nearby places include Centro Park-n-Ride for bus transportation, Starbucks for coffee, and Applebee's Grill + Bar for dining options, making it convenient to combine your visit with these locations.
Is there a convenient place to park or use public transit near Lowe's in Camillus?
Yes, the Centro Park-n-Ride bus station is nearby, providing easy public transportation access to Lowe's and the surrounding area.
Are there nearby locations where I can get quick services related to home or personal needs around Lowe's in Camillus?
Minute Key, a locksmith service, and Rite Aid, a convenience store, are both close to Lowe's, offering handy services for customers visiting the area.
How can I stay updated on deals and savings at Lowe's Home Improvement?
You can visit the Lowe's savings page online or use the Lowe's mobile app available on the Apple App Store and Google Play Store to access coupons and special offers.