Business Details
About
Home FurnitureMattress Store
5,000+ items in stock and delivered in 3 days or less*. Visit our Outlet at 3464 McKinley Pkwy in Buffalo, NY to browse a wide section of quality discounted furniture. Get a bargain on amazing new looks and confidently furnish and style every space in your home.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Raymour & Flanigan Furniture and Mattress Outlet
3464 McKinley Pkwy, Buffalo, NY
14219, United States
Hours
Reviews
4.7
1,406 reviews
5 stars
1,230
4 stars
86
3 stars
24
2 stars17
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Several customers reported significant problems with customer service, including poor communication regarding deliveries and warranty claims.
Sales Experience
Many customers praised the sales staff for being helpful, knowledgeable, and not pushy, creating a positive shopping experience.
Delivery Problems
Multiple reviews highlighted issues with delivery, including delays, damaged items, and lack of proper communication.
Product Quality
Customers generally expressed satisfaction with the quality of the furniture, although some reported issues with specific items.
Positive Staff Interactions
Numerous customers mentioned specific staff members who provided exceptional service, contributing to a pleasant shopping experience.
- SGShannon GonzalezNov 8, 20255.0Devin was very helpful and kind.
- DDDesirae DavisNov 1, 20251.0if I could leave zero stars i certainly would! first off I purchased the warranty for my daughter's dresser, there has been some damage to the top so I called and they were sending out a repair man. I took work off for the repair man to come, I get a call that the repair van broke down and I just needed to submit pictures, that would of been great to know so I didnt have to take time off of work. I sent the pictures and they said they would get me a new dresser. They explained the dresser was a special order and would call me when it is in. About 2 weeks later I get the numerous phone calls to schedule for the dresser to be delivered. The customer service delivery team told me that I am a Monday only delivery and could deliver it October 13th in the morning amd said I would get a email the day before with a time frame. I call the morning of the 13th because I never got an email stating my time frame, I was told that they had no order for me whatsoever and the dresser would not be delivered today and that was after quite a few phone calls. I now have taken another wasted day off of work. I spoke with Hannah who said she spoke to her delivery manager and they ensured ke they could get the dresser delivered to me Friday October 17th, again another day i took off of work to be here so the dresser could get delivered. This time I did recieve a confirmation of time frame the dresser would be here between 11AM-2pm, i then logged on that morning to track the dresser, it said it would be delivered by 1pm, I got busy doing other things and logged back on around 11AM to make sure the dresser was still on schedule and it said competed!!! I still had NO DRESSER!!!! once again I called the customer service delivery team and they said as of 9:30 they recieved a message they did not have the dresser! Yet I recieved no phone call or communication til I called myself. I was then told that the delivery manager would call me personally and of course he never did even after I called again and left a message. This whole process has been so unprofessional and messy. I have taken 3 days off of work for this dresser, I could of just bought a whole new one with the 3 days that I have missed now from work! I still have not recieved any communication and I am absolutely livid. We have been long standing customers and I will more certainly never purchase anything from here again. Also another issue we had is when i ordered a bookshelf for my daughters room. The day it was supposed to be delivered they called me and said the book shelf fell off the truck and smashed into pieces, I said OK well just order me a new one, they responded with well we can't because that bookshelf is discontinued!!!!! Never in my life have I ever encountered this horrible of an experience and customer service. Im willing to spend more and go somewhere else that actually cares about their customers. Save the hassle and take your business somewhere else.
- SMShaiby MohamedOct 20, 20255.0Jack was our salesman and he was great.
- KFKristian FOct 7, 20255.0Walked in, told the people what we were looking for. They matched us up with their mattress expert, who had my son try out several different mattresses. Chose one, set up a delivery date, paid, and left. That is about as good as it gets! No huge sales pitches, no playing around with various sales and prices. No tricks as far as we could tell. Just helpful assistance getting what we wanted.
- MFMargaret FranekOct 4, 20255.0Jason (store manager) and Devin (1st day off training!) were AMAZING. We just bought a house and were in dire need of mattresses. We were going to have to wait 2 days to pick them up, which was so stressful. He found us 2 great floor samples we were able to take them with us today! Their knowledge was invaluable, and they saved us so much money and hassle. Happily heading home, looking forward to a great nights sleep! Thank you Jason and Devin!
Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Outlet
What types of furniture can I find at Raymour & Flanigan Furniture and Mattress Outlet in Buffalo?
You can find a wide section of quality discounted furniture including couches, mattresses, dining room furniture, and bedroom sets at the Buffalo outlet.
What are the store hours for Raymour & Flanigan Furniture and Mattress Outlet in Buffalo?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is Raymour & Flanigan Furniture and Mattress Outlet located in Buffalo, NY?
The outlet is located at 3464 McKinley Parkway, Buffalo, NY 14219, USA.
Does Raymour & Flanigan offer assembly services for purchased furniture?
Yes, the outlet provides assembly services for furniture purchased.
What payment methods does Raymour & Flanigan Furniture and Mattress Outlet accept?
They accept debit and credit cards but do not support mobile NFC payments.
How quickly can items be delivered from Raymour & Flanigan Furniture and Mattress Outlet?
Items are delivered in 3 days or less from the outlet.
Are there any dining options near Raymour & Flanigan Furniture and Mattress Outlet?
Yes, nearby dining options include Chick-fil-A, Ruby Tuesday, Pizza Hut, McDonald's, Mongolian Buffet, Black Angus Steakhouse, and Tim Hortons.
What stores are located near Raymour & Flanigan for additional shopping opportunities?
Nearby retail stores include Babies"R"Us, SKECHERS Warehouse Outlet, Toys"R"Us, Ross and Co Jewelers, Sherwin-Williams Paint Store, Party City BJ's Plaza, and Boot Barn.
Are there any coffee shops close to Raymour & Flanigan Furniture and Mattress Outlet?
Yes, nearby coffee shops include Starbucks, Gloria Jean's Gourmet Coffees, Tim Hortons, and others.
What nearby services can customers access when visiting Raymour & Flanigan Furniture and Mattress Outlet?
Nearby services include Aspen Dental for dental care, Jackson Hewitt Tax Service for tax needs, SVS Vision for eyewear and optometry, uBreakiFix for electronics repair, and multiple ATMs including M&T Bank and LibertyX Bitcoin ATM.