Storage Post Self Storage

Reviews

• OG

  Offer Gimpel

  2 days ago
  5.0
  To Whom It May Concern, I am writing to recommend the manager (Nichol) and employ ( Helena ) that are currently working at the Storage Post location at 32 Grand Avenue in Brooklyn. Helena consistently demonstrates professionalism, reliability, and strong customer focus, approaching her role with maturity and accountability. She effectively assesses customer needs and matches them with appropriate storage solutions, balancing space, cost, and long-term considerations, even during busy periods. She is proactive, composed, and communicates clearly, contributing to a well-organized and smoothly run facility. Her ability to think beyond immediate tasks and support overall site operations makes her a valuable asset to the team. I recommend her with confidence and believe she will continue to excel in roles that involve greater responsibility and customer engagement. On top of that Jeff is taking great care of the premises and is very kind and helpful . All of these create a very nice experience using the storage facility . Thanks 🙏 Sincerely,
• DR

  Daniel Rivera

  Jan 2, 2026
  5.0
  I've purchase several storage rooms from "Storage Post" in the past year. The staff is attentive and friendly. The facility is clean and orderly, and the prices are very competitive. Five stars all the way!
• SK

  Shahariar Khan

  Dec 17, 2025
  5.0
  came into public storage today and Viola and nick gave me a wonderful customer service. Thank you guys!
• TB

  Tessa Bergamot

  Nov 16, 2025
  1.0
  I have been a customer of Storage Post Brooklyn Grand location since April 2016. We are now Nov 2025. My charge date on my credit card was the 29th of the month. My credit card expired last month (Oct). I was notified via text messages, voicemails and a later 'threat' text that my unit has been 'locked and no longer accessible'. All this happened within a span of 3 days - that's 72 hours. I updated my credit card on Nov 2nd. I emailed them 2 times prior to that to let them know that I have done the necessary and to not charge me any fees. Never heard back. I called today (Nov 16) after seeing that a $15 fee was in fact charged and was told no, nothing can be done about it because I was 'effectively late'. To note, we are just coming out of a government shutdown in the country and even banks have offered concession payments to its customers. To reiterate, I have been a customer of theirs for over 9 years. 9 whole years. My rate has gone up by 60% in these 9 years. Never have I ever received any communication about these rate increases. I did receive a total of 4 harassment messages about a 'credit card expiring' situation. That is all. This is my review for this establishment. Further response from me as Customer: Establishment has responded within 12 hours on a Sunday when a public review was posted. With the generic ‘we have no record of you.’ To the Owner: no I don’t use my legal name. 2 things you can do instead of asking a long standing Customer whom you’ve treated this way after they’ve already emailed you and called you. 1) you could check with whoever was on phone duties on Sunday Nov 16. 2) You could also filter by Oct 29 due and see which accounts were billed fees last month for credit card expiry. And narrow down from there. But I guess it’s easier to respond by ‘we have no record of you’ and put the onus back on the Customer to line your ducks in a row further for you, because you know, that’s what service is about. Any response at all about your practices and uncommunicated rate increases? Feel free to answer right here, I’m sure people would like to know.
• DC

  daniel chapov

  Nov 8, 2025
  5.0
  Nicole was absolutely amazing she went above and beyond she made everything go very smoothly and is an absolute asset to this company

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