Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Brooklyn, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
3,504 reviews
5 stars
1,679
4 stars
870
3 stars
355
2 stars
144
1 star
456
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few praised friendly and helpful employees.
Inventory Issues
Numerous reviews highlighted problems with inventory accuracy, including items being out of stock or not matching what was listed online.
Delivery Problems
Customers frequently complained about delivery issues, including delays, incorrect items, and poor communication regarding delivery schedules.
Store Cleanliness
Some customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with their visits while others reported frustration and disappointment.
- DSDevorah S2 days ago1.0Lack of customer service. They make you purchase before getting any help and then every worker who can help is on break. And then when you ask what’s going and what the hold up is, after a 45+ minute wait, you get met with an attitude “it’s not that serious and you’ll have to wait” ; Lowe’s your customer service department needs a major revamp at this location. I’d skip Lowe’s and go to Home Depot across the parking lot.
- JFJohn FarielloNov 11, 20251.0They did not have rock salt out and employee stated he could not bring it down
- CCCassandraNov 4, 20254.0Always searching to make my projects better
- CCCy CloneOct 19, 20253.0found some staff to be rude and not helpful- only come here cause prices are sometimes $1 less than home depot- and i'm cheap
- DLdavid lindnerOct 7, 20251.0Walked in to exchange my propane tank. Was then given 4 different instructions on where to go what to do, effectively wasting 20 minutes running around. That was then followed by an employee yelling at me to go outside. I do so and wait by the cage, at which point I spot that same ever so helpful employee and begin walking towards him. He then screams out repeatedly “you are harassing me that is a form of harassment” like a lunatic. I said not one word to this gentleman the entire interaction and did not get within 40 feet of him. Meaning this stellar employee of the month had to have seen me waiting, observed I needed his assistance (as he was in fact the one with the key to the gates, and then chose me finally having enough of waiting to act in a ridiculous and inappropriate manner. I then grab a tank from the cage and ask that it feels light and if it’s full. He responds by saying I again am harassing him and that if it’s in the cage that means it’s good. The tank was empty. I walked away, saying nothing as getting yelled at again was not something I was especially keen on experiencing. So to recap, I lost $25 on an empty propane tank, wasted 30 minutes with no help, and was verbally attacked for about 5-8 minutes on and off by the only employee who was capable of helping.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Brooklyn?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliance installation, cabinetry, flooring, doors, HVAC, roofing, and more, as well as delivery and in-store pickup.
What are the store hours for Lowe's Home Improvement in Brooklyn?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some holiday hour exceptions.
Does Lowe's Home Improvement in Brooklyn have delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
What payment methods are accepted at Lowe's Home Improvement in Brooklyn?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa for payments.
What are some nearby places of interest around Lowe’s Home Improvement in Brooklyn?
Nearby places include Blue Rhino Propane Exchange for propane needs, LensCrafters at Macy’s for eyewear services, and Chipotle Mexican Grill for dining options.
How can customers use nearby transit options or stores to visit Lowe’s in Brooklyn?
Shoppers can visit Macy’s and other stores in the area and then conveniently access Lowe's Home Improvement located nearby at 5602 Avenue U, Brooklyn, NY.
Are there any dining options close to Lowe's Home Improvement in Brooklyn for a quick meal before or after shopping?
Yes, customers can enjoy meals at restaurants like Chipotle Mexican Grill, Nathan’s Famous, Starbucks, and McDonald’s, all located near Lowe’s.
What kind of community involvement or associations does Lowe’s Home Improvement support?
Lowe’s supports various associations including Boys & Girls Clubs of America, Habitat for Humanity, Lowe’s Foundation, SkillsUSA, and others focused on education and community service.