Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Brooklyn, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
3,514 reviews
5 stars
1,683
4 stars
871
3 stars
356
2 stars
145
1 star
459
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance, rude staff, and lack of accountability from management.
Inventory Issues
Customers frequently reported problems with inventory accuracy, including items being out of stock or not available as advertised.
Mixed Staff Experiences
While some customers praised helpful staff, many others experienced unhelpful or dismissive attitudes from employees.
Delivery Problems
Several reviews mentioned issues with delivery, including missed deliveries, lack of communication, and poor handling of delivery schedules.
Store Environment
Some customers appreciated the cleanliness and organization of the store, while others noted a lack of staff presence.
- GMGavin McCormack2 days ago4.0Great service
- LWLisaRoxanne Walters3 days ago1.0Deceptive return policy, terrible customer service
- CYConnie YannottiDec 30, 20251.0I just had one of the worst customer service experiences I’ve ever encountered at Lowe’s on Avenue U. I needed a kitchen faucet and wanted to confirm it was in stock before making the trip. I called the store and let the phone ring for 42 minutes — not a single person picked up. I ended up driving 40 minutes to the store, only to find out the faucet wasn’t in stock at all. Between the unanswered call and the round‑trip drive, I wasted nearly two hours for absolutely nothing. It’s incredibly frustrating that a major retailer can’t manage something as basic as answering the phone. This experience has definitely made me rethink shopping at Lowe’s in the future.
- GGgerriDec 12, 20251.0This store should be closed. Missing items, cancelled orders without reason, attitudes, laziness and incompetence from regular employees and managers. Unreliable and a huge waste of time resolving the issues they cause and are not held accountable for. If I lived in the parking lot, I’d still drive to the Lowe’s on 2nd Ave instead of dealing with this store and their incompetence.
- LLLakeDec 4, 20252.0I’m not going to even talk about everything that happened. However I came in with my boyfriend to get my Christmas tree very excited and ready to film for content and just have a good time. First there was no one working on trees and the person who was had his coat on and said he was on lunch. He didn’t call no one to help or nothing. By the time I stopped someone to help me find a supervisor, the supervisor came out and seemed as if he didn’t want to do anything. They pointed me out from across the room from him and he looked at me and again did nothing! He don’t come to me and say anything. I over heard someone say his name so I screamed his name to get his attention! His name is Winston! Definitely horrible service! And when I screamed his name he came over and my boyfriend heard him say something like “people piss me off” under his breath or something like that. I got my tree nevertheless but my content wasn’t happy and fun the way I intended for it to be! Very disappointing Lowes!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Brooklyn?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliance installation, cabinetry, flooring, doors, HVAC, roofing, and more, as well as delivery and in-store pickup.
What are the store hours for Lowe's Home Improvement in Brooklyn?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some holiday hour exceptions.
Does Lowe's Home Improvement in Brooklyn have delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
What payment methods are accepted at Lowe's Home Improvement in Brooklyn?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa for payments.
What are some nearby places of interest around Lowe’s Home Improvement in Brooklyn?
Nearby places include Blue Rhino Propane Exchange for propane needs, LensCrafters at Macy’s for eyewear services, and Chipotle Mexican Grill for dining options.
How can customers use nearby transit options or stores to visit Lowe’s in Brooklyn?
Shoppers can visit Macy’s and other stores in the area and then conveniently access Lowe's Home Improvement located nearby at 5602 Avenue U, Brooklyn, NY.
Are there any dining options close to Lowe's Home Improvement in Brooklyn for a quick meal before or after shopping?
Yes, customers can enjoy meals at restaurants like Chipotle Mexican Grill, Nathan’s Famous, Starbucks, and McDonald’s, all located near Lowe’s.
What kind of community involvement or associations does Lowe’s Home Improvement support?
Lowe’s supports various associations including Boys & Girls Clubs of America, Habitat for Humanity, Lowe’s Foundation, SkillsUSA, and others focused on education and community service.