Extra Space Storage

4.8
711 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 24 32nd St in Brooklyn, NY today! Our large selection of storage units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, security access to your floor only, wide drive isles, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
24 32nd St, Brooklyn, NY
11232, United States

Hours

Reviews

4.8
711 reviews
5 stars
666
4 stars
21
3 stars
3
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Stacey, Thomas, and Teri, received high praise for their professionalism, helpfulness, and friendliness, making the rental process smooth and easy.

Facility Cleanliness

Customers consistently noted that the storage facility is clean, well-maintained, and comfortable.

Security Concerns

Some customers expressed dissatisfaction with security measures, particularly regarding the lack of security cameras and the response to break-ins.

Pricing Transparency

Several reviews mentioned unexpected rent increases and a lack of upfront communication about pricing, leading to frustration among customers.

Accessibility

The facility is noted for its easy access and accommodating hours, although some customers found the hours limited for those working weekdays.
  • DF
    Dario Fernandez
    5 days ago
    5.0
    I lost the code to my and was helped by Christoph.He was extremely profesional and helpful,cut my lock in a matter of seconds!!
  • BG
    Beth Gilfilen
    Nov 4, 2025
    5.0
    Cristoff and Nicholas were so helpful and friendly, they directed me to exactly the spot I needed and made the move-in process go smoothly. They were great about follow-up and super friendly and professional!
  • AC
    Angelo Cucuzza
    Nov 1, 2025
    5.0
    Thomas at the front desk is super helpful. We had an issue with our unit's lock and he helped resolve it with professionalism and in a promptful manner.
  • KM
    Kelly McConnell
    Oct 27, 2025
    5.0
    We love this place and Stacy is so helpful! Thanks for being so helpful with our questions and going extra to make sure we were taken care of.
  • JR
    Jesse R.
    Oct 17, 2025
    1.0
    My unit was broken into, along with a number of others. Re the response from owner: I did. I was told by an area supervisor that Extra Space Storage is a storage business - not a security business - and that they can't guarantee the safety of my items. So, yes the security issue apparently is acceptable. Further, I was told they didn't have security cameras on my unit. The supervisor said it was out of privacy concerns. Privacy concerns? What? Can't make it up, folks. Look elsewhere.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.