Extra Space Storage

4.9
1137 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 155 Empire Blvd in Brooklyn, NY today! Our large selection of storage units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, parking spaces, elevator access, heated loading bay, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
155 Empire Blvd, Brooklyn, NY
11225, United States

Hours

Reviews

4.9
1,137 reviews
5 stars
1,080
4 stars
33
3 stars
5
2 stars
5
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Shavon received numerous accolades for her exceptional customer service, being described as friendly, helpful, and knowledgeable.

Cleanliness

The facility is generally reported as clean and well-maintained, contributing to a positive customer experience.

Staff Responsiveness

Customers appreciated the staff's attentiveness and willingness to assist, particularly highlighting Dwayne and Shavon's efforts.

Pest Issues

There are serious concerns regarding a rat infestation in some units, leading to negative experiences and dissatisfaction with management's response.

Pricing Concerns

Customers expressed frustration over frequent rent increases and issues with the management's handling of complaints.
  • NK
    Nana Kumi
    1 day ago
    5.0
    Dwayne was very helpful in explaining my options for storage, and answering all my questions
  • BM
    Bernard Menner
    2 days ago
    5.0
    I just recently left this place and Dwayne the representative gave me an innovative experience. Just want to say thank you for making the process extremely easy for me. Please give this man a promotion.
  • PR
    Peter Rylander
    Nov 14, 2025
    5.0
    Shavon was fantastic! She went above and beyond helped me get my stuff stored quickly. I was in a rush and her help made the whole process that much easier. Clean storage space aswell, definitely recommend
  • TD
    TC Darnell
    Nov 9, 2025
    5.0
    I have 3 words Shavon Lee Dwayne I have rented from Eztra Space Storage over the years. In fact I am a customer in another state. By far this five star team has gone ABOVE AND BEYOND to assist me while traveling. If you are looking for a top tier customer care team book your storage HERE! TODAY! THANK YOU THANK YOU....did I say THANK YOU?
  • LC
    Lee-Anna Commissiong
    Nov 2, 2025
    5.0
    Shavon was very helpful. I had no prior knowledge of using a storage unit which made me nervous but she explained everything well. She made the process way less stressful. She’s the best.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.