Extra Space Storage

4.9
467 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 127 18th St in Brooklyn, NY today! Our large selection of storage units, drive up access, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, covered parking, non climate controlled units available, parking spaces, elevator access, security access to your floor only, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
127 18th St, Brooklyn, NY
11215, United States

Hours

Reviews

4.9
467 reviews
5 stars
444
4 stars
6
3 stars
0
2 stars
5
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Christina, Robyn, and Zakiyah, received high praise for their friendliness, professionalism, and helpfulness throughout the rental process.

Cleanliness

The facility is consistently described as clean and well-maintained by multiple customers.

Efficiency

Customers appreciated the quick and seamless rental process, often noting that their needs were met promptly.

Knowledgeable Staff

Many reviews highlighted the staff's knowledge and ability to provide detailed information about storage options and pricing.

Positive Atmosphere

The overall atmosphere of the facility was described as welcoming and friendly, contributing to a pleasant customer experience.
  • SS
    S
    3 days ago
    5.0
    Zakiyah was a pleasure. She assisted me with my reservation today. Very thorough and helpful
  • DL
    Dawie Louw
    Jan 5, 2026
    5.0
    The storage units are well maintained and the staff are always helpful in advocating for customers. The spontaneous rate increases can be difficult.
  • IP
    Iris Platt
    Jan 2, 2026
    5.0
    Had a great experience checking in with Zakiyah. She was very friendly, professional, helpful, answered all my questions and gave me some insights on what to expect during my time renting a storage unit there. Facility is clean and feels safe.
  • CJ
    Chilly Jones
    Dec 13, 2025
    5.0
    It was a seamless experience. The customer service was excellent, especially Mr. Nir was exceptional, friendly, very honest with everything. I didn’t get the names of the 2 other employees there but they are also friendly, helpful, and patience with me. The unit was clean and as advertised.
  • AB
    Astra Bahne
    Dec 6, 2025
    5.0
    I was renting a unit at another facility that was getting too expensive so I decided to look for another affordable one and found this place. We walked in and Zakiyah helped us, she was friendly and helpful. She helped us find the unit and showed us how to work the elevator. She answered all of our questions and made the process smooth and painless. The facility was clean and comfortable. We rented the unit and put our stuff in all within under an hours time. There is parking on premises and large push carts to assist moving stuff from car to unit. All in all I give 5 stars and highly recommend.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.