Extra Space Storage

4.8
404 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2727 Knapp St in Brooklyn, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
2727 Knapp St, Brooklyn, NY
11235, United States

Hours

Reviews

4.8
404 reviews
5 stars
369
4 stars
15
3 stars
7
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Justine and Carlos, received high praise for their exceptional customer service, friendliness, and helpfulness.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Concerns

Some customers expressed dissatisfaction with recent price increases, feeling they were unfair and sudden after moving in.

Accessibility

The location is noted for being easily accessible, with convenient logistics for customers.

Overall Experience

Many customers reported a seamless and positive experience, recommending the facility to others.
  • NB
    Nataliia Bozhovska
    1 day ago
    5.0
    Great experience, fast and easy!
  • JB
    James B
    Nov 15, 2025
    5.0
    Justine was so helpful and attentive. She answered all of my questions and explained everything clearly and thoroughly, showed me around and taught me how to navigate everything simply. She’s great and the place itself is clean and well kept! Excited to have a new storage unit. Thanks Justine and team!
  • DW
    D. Willis
    Oct 31, 2025
    5.0
    Facility is always clean. Staff is friendly and super helpful. Justine is absolutely amazing.
  • DA
    David Abrahmov
    Oct 24, 2025
    5.0
    I can only praise the staff in this place always kind and helpful, especially the wonderful Justine Ramirez she is top notch this one goes all the way to the top. Cheers i appreciate the experience well done.
  • MM
    MARIA MONTALVO
    Oct 13, 2025
    1.0
    Sad to say my rate went up, it went up 50% in only two months after getting the unit. Just enough time so you get settled in. I realize it would be going up but not so soon. a year or even 6 months would have seem fair. Even though I was very happy to have a unit there I now am faced with what I can do with my things, when I got the increase I called the office and they say its based on market value, the best they could do is a reduce rate by $20.All the employees are wonderful, but I will have to find other options.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.