Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Brockport, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,331 reviews
5 stars
692
4 stars
331
3 stars
122
2 stars
54
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Product Availability
Customers frequently reported issues with stock levels, often finding that items they needed were out of stock or unavailable.
Store Organization
Many reviews highlighted disorganization within the store, with cluttered aisles and misplaced items making it difficult for customers to find what they needed.
Checkout Experience
The shift to self-checkout has drawn criticism, with customers expressing frustration over the lack of cashiers and the inefficiency of the self-checkout process.
Staff Knowledge
There were numerous comments about the varying levels of staff knowledge, with some employees being very helpful while others seemed uninformed or unable to assist.
- AGAngela Goungo1 day ago4.0Home improvement needs
- JLJeffrey LuceNov 12, 20251.0I wouldn't even give them a star they told us r washer and dry could be picked up Wednesday the 12 went in to pick it up and it's not there and they don't care couldn't even bother to call us to let us no so if ur ganna buy something there b ready to wait they want there money now but u can't have ur stuff till it's convenient for them
- CGCheryl GruschowOct 26, 20255.0This store is a must for all of your hardware needs
- JHJohn HuegelOct 26, 20255.0I am a regular at Lowe's. Always good selection, nice app for finding things. My old house is made up of a lot of Lowe's stuff, from paint to electrical and tools.
- TBTaylor BurtchOct 22, 20251.0Waited 30 minutes for Installation employee to come back, only for him to not help me at all then leave the store completely. Will be taking our home renovations elsewhere
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Brockport, NY?
You can find a wide range of products, including appliances, bathroom supplies, building supplies, flooring, garden tools, hand tools, hardware, lighting, lumber, paint, patio furniture, power tools, and more.
What are the store hours for Lowe's Home Improvement in Brockport, NY?
The store is open Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM.
Does Lowe's in Brockport offer delivery and in-store pickup services?
Yes, Lowe's offers both delivery and in-store pickup services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account. Email updates are sent if there are any changes to your order status.
What payment methods are accepted at Lowe's Home Improvement in Brockport?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Which brands are available at Lowe's Home Improvement?
Available brands include GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Kohler, Weber, and many more trusted brands.
Are there any special services offered by Lowe's in Brockport?
Yes, Lowe's offers installation services for appliances, flooring, doors, windows, lighting, and more, along with free delivery, free haul away, free shipping, easy returns, and exchanges.
What nearby places can help me find propane exchanges around Lowe's?
Blue Rhino Propane Exchange is located nearby, providing propane supply services which can be useful for your outdoor grilling or heating needs after shopping at Lowe's.
Are there storage facilities near Lowe's in Brockport?
Yes, Owens Road Self Storage is close by, offering self-storage solutions which might be helpful if you're working on home projects or need extra space for materials purchased at Lowe's.
What other building supply stores are near Lowe's Home Improvement?
Nearby building supply stores include Lakeside Roofing & Siding Materials, Inc., Lakeside Building Products, Zales Lawn and Landscaping, and Reynolds Plumbing, which can complement your shopping at Lowe's.