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Extra Space Storage
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Extra Space Storage

4.8
(357 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1639 Route 22 in Brewster, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, kiosk, vehicles are allowed in drive-up units, solar site, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1639 Route 22, Brewster, NY
10509, United States

Hours

Reviews

4.8
357 reviews
5 stars
327
4 stars
12
3 stars
3
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the exceptional service provided by managers like Javon and Erin.

Cleanliness

The facility is frequently noted for its cleanliness and well-maintained units, with several reviews emphasizing the positive changes since new management took over.

Pricing Issues

Several customers expressed frustration over frequent and significant rent increases, indicating a lack of transparency regarding pricing.

Pest and Maintenance Problems

Multiple reviews reported issues with pests, such as rats, and maintenance concerns like leaks and mold, leading to dissatisfaction with the overall management.
  • FT
    Frank T
    Feb 17, 2026
    1.0
    BEWARE PLEASE READ.!!!! We chose this place based on reviews but noticed inconsistencies with multiple posts as they deserve NO Stars. It pains me to write negative reviews, but the public should be aware! Customer service is non existent, with multiple team members calling me from different branches to resolve any issue. StackNStor a few minutes away is outstanding, clean, customer service and worthy of new business.
  • ES
    Edward Smith
    Feb 2, 2026
    1.0
    Do not do business with this company. Worst experience of my life. It’s a five month long story, but they have been charging me more than we agreed upon every single month and the first time it took 3 months to correct and get store credit, and then they do it again next month. The branch managers don’t have the phone numbers for their supervisors so the only way to talk to the supervisors is to call from a different number. I’ve had 6 different storage companies and this is the worst one by far. I don’t even have the time or the energy to list all of the issues. It really seems like a big scam and anybody not paying attention is getting overcharged automatically. Save yourself the stress and go somewhere else.
  • LO
    Liz O'Connor
    Jan 17, 2026
    1.0
    Disgusting. Rat feces everywhere. When we first moved our things here under different management everything was cleaned and well maintained. Now we’re moving out because we found rat feces on all of our things. We have an infant at home, everything needs to be disinfected. When we called to tell them of the problem and asked how they would handle it the man who answered the phone says “I don’t really work at this location so I have no idea what they do. You have insurance so just file a claim.” I wouldn’t waste my money.
  • RL
    Robert De Lucia
    Dec 8, 2025
    5.0
    Great experience Very friendly Customer service inside this location is hands-down one of the best I’ve ever experienced
  • RD
    Randall Davis
    Nov 24, 2025
    1.0
    This place is absolutely ridiculous. I have had three units between the Brewster and New Milford locations. I am paying $380 each for 10x20s. (Infuriating to see what 10x20s are going for now) I have had leaks in the roof that weren't addressed for weeks. I have had rats eat at furniture. I have even had my own locks cut off and had management put different ones on and been unable to get into my own unit because they made a 'mistake'. I can go on and on about mismanagement, neglect, feeling like I am getting ripped off completely. I am in the situation I am in unfortunately with parents losing their jobs so I am holding all their stuff while they get back on their feet but I feel like I am trapped with this place. I would not recommend renting here. Avoid if possible. I pray for the day I can stop paying these people.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

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Certified March 01, 2026Yext Knowledge Graph
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