Brand Certified
Lowe's Home Improvement
4.1(1142 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
299 Grant Avenue Road, Auburn, NY
13021, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(315) 253-3410
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NY-Auburn/0561
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Auburn, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,142 reviews
5 stars
603
4 stars
272
3 stars
105
2 stars
48
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude interactions and poor service.
Product Availability
Customers noted issues with product availability and inventory discrepancies, with some items frequently out of stock.
Delivery Issues
Several reviews highlighted significant problems with delivery times and service, leading to customer frustration.
Store Environment
The store environment received positive remarks for cleanliness and organization, although some found it difficult to navigate.
Pricing
Customers appreciated the competitive pricing on many items, though some felt certain products were overpriced.
- PPPatrick4 days ago5.0The employees are amazing.
- MOMark ObererJan 16, 20261.0After delivering propane to this particular Lowe's #561 around 4:30 am. my truck broke down at the front entrance during a winter storm with freezing temperatures ranging around 14 to 16° After calling roadside assistance I learned that no one was going to make it out to my location for at least 90 minutes. So after completing my delivery and giving the receipt to the Lowe's store management I asked if I could come into the store to stay warm until help arrived. The store management denied me access to come in and get warm so I was forced to sit back out in the cab of my truck until help arrived. ❄️🌬️❄️🥶❄️
- MHMarcus HorningJan 2, 20263.0Nice place everything is good except the lumber is often warped pretty bad
- JMJohn MelchiorDec 18, 20255.0Great customer service and support each time I visit. They have what I need in stock allowing me to get my home repairs done.
- KTKeith TitusDec 4, 20251.0Potentially the worst delivery I’ve ever had. Ordered an oven in store. They said it would be at my house and it shows up 2 weeks late. The driver calls and says he’s 10 minutes away after being 6 hours late for the delivery. Gets to the top of my driveway and just drives away without calling. After calling an hour later he sends a text saying he wouldn’t drive down the driveway to deliver a STOVE. I love the Lowe’s staff in person at the auburn location and this is in no way a reflection of them but I will NEVER order another thing if it is not in the store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Auburn, NY?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, lawn and garden equipment, kitchen and bathroom remodeling products, and more.
What are the store hours for Lowe's Home Improvement in Auburn?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, with some days closed.
Does Lowe's in Auburn offer delivery and pickup services?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Weber, and many more.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What payment methods are accepted at Lowe's Home Improvement in Auburn?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there services for installation and assembly available at Lowe's?
Yes, Lowe's offers a variety of installation and assembly services including appliances, flooring, doors, windows, decking, lighting, and more.
How can nearby stores like Walmart Auburn benefit my visit to Lowe's?
After shopping for your home improvement needs at Lowe's, you can visit nearby Walmart Auburn for groceries, pharmacy services, or mobile phone needs, making it convenient to run multiple errands in one trip.
Are there any nearby financial services that can assist me with large purchases at Lowe's?
Yes, Generations Bank and AmeriCU Credit Union are nearby and can assist with financial services, including loans and banking needs for your home improvement projects.
What nearby services can I use for propane exchange and key replacement after shopping at Lowe's?
Blue Rhino Propane Exchange offers propane refills nearby, and Minute Key provides locksmith and key replacement services, both convenient for customers visiting Lowe's.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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