Raymour & Flanigan Furniture and Mattress Store

Reviews

• AW

  Ava Wedge

  3 days ago
  5.0
  Elliot was amazing! Thank you for helping my nana with finding the perfect recliner and explaining everything!
• AD

  Annette Domagala

  Nov 10, 2025
  5.0
  I was so impressed with your sales representative “Adam” who went over the top in helping us replace one of our nightstands due to damage that we unfortunately caused. The nightstands were originally purchased from Raymour 18 months ago. We’ve purchased other furniture from Raymour in the past and have always been satisfied with the service received. I called the store to see if we could purchase a replacement nightstand and was told by the store rep at the time that it was no longer available. So for the next several days my husband and I discussed how to remedy this problem including hiring a furniture refinisher to fix the damaged piece. But just for the heck of it, I went on the Raymour website, and there was the nightstand we needed! The website indicated that there were 7 available. I immediately called the Amherst store and had the pleasure of speaking with “Adam”. I mentioned that I had called the store the week before and told him about the response I got. Adam had the diplomacy and decency to say that the other rep was likely not at fault because the system may not have updated stock availability at that time. He helped us thru the order process, delivery process, and continued to follow up to make sure that we were satisfied with the whole transaction. If I could give more than five stars I would. Adam is a credit to your firm.
• TG

  Tony Gugliuzza

  Oct 27, 2025
  5.0
  Trish S was amazing! She was so patient, took the time to answer all my questions! When I’m ready to buy, I will definitely call Trish!!
• JJ

  J

  Oct 7, 2025
  1.0
  I bought a bedroom set and can’t use the bed because the side rails were broken. It didn’t come with slats
• MS

  Miranda Scamacca

  Sep 24, 2025
  1.0
  I bought a couch from Raymour in Feb 2025 and was told custom color was free and they’d honor any price drops before delivery. The very next day, they had a Presidents’ Day sale, but suddenly claimed price matching didn’t apply because of the waived color fee (which I was told was free). After hours of arguing, the manager admitted it was a training opportunity and honored the discount. Months later, the couch arrived damaged. They offered to deliver it temporarily until a replacement came, but failed to show up on the agreed day. When they finally did, they broke my window during delivery and further damaged the couch. I never got a call from management and had to coordinate the window repair myself. The contractor they sent chain-smoked in my house and left caulk streaks after it rained. The replacement couch arrived months later and it was the wrong model. They gaslit me, saying it was the “new version.” After more back and forth, they reordered it. That one arrived damaged too. They promised a call and compensation. I heard nothing. The final couch came with a stain. I got most of it out myself, but I’m done. Their customer service is abysmal, they take zero accountability, and constantly pass you off to avoid responsibility. I will never do business with them again and will tell everyone I know to avoid them.

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