Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Amherst, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1659 Niagara Falls Boulevard, Amherst, NY
14228, United States
Hours
Reviews
3.9
2,377 reviews
5 stars
1,130
4 stars
572
3 stars
225
2 stars
122
1 star
328
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with many customers reporting poor experiences, including rudeness and lack of assistance, while others praised specific employees for their helpfulness.
Product Availability
Customers expressed frustration with product availability and discrepancies between online inventory and in-store stock.
Pricing
Some customers found Lowe's prices to be higher than competitors like Home Depot, while others appreciated the reasonable prices and good deals.
Staff Knowledge
While some customers noted knowledgeable staff, others reported a lack of assistance and awareness among employees.
Store Environment
The store is generally described as clean and organized, but some customers reported issues with clutter and difficulty navigating the aisles.
- EBElizabeth BNov 15, 20251.0LOWE'S OF E. AMHERST, NY #1881 has the worst customer service. Don’t give them your money or waste your time trying to purchase anything from them. I’ve spent over an hour on the phone trying to resolve an issue with my order and nothing has been fixed yet. I spoke with three people in the store- front end customer service, department manager, and store manager. None of them could say why my order was cancelled which is disappointing but I understand the “system” canceled it and they can’t override it. The truly frustrating part is none of them were willing to help resolve the issue. They said they can’t do anything and their hands are tied. Now we have to hope the gift card we used to purchase the item makes it back to us in the mail which they advised takes 14 days AND the item we want is still on sale when we go to purchase again. Lowe’s can do digital gift cards and it would have resolved the issue immediately but that’s not part of their procedure so we’re out of luck. Customer care was also no help. Poor service all around and really frustrating.
- BKBill KlineNov 12, 20255.0Remodeling is what I do ! Still going strong and so are my suppliers thanks lowes for your help and supplys
- PNPatrick NetzelNov 7, 20251.0This isn't an indictment of the store itself, but Lowe's only contact options are a single phone number to India, or a broken chat-bot through their very broken app. Placed a large order online split between store pickup and delivery, with my Lowe's card. Pickup items started popping up as ready, others were shipping to the store. Cool. Woke up to a "Fraud Alert" and "Payment Declined" alert. Called the number. "Michelle" tried to help me for an hour, most of that time me asking her to repeat what she had said in her very broken English. Bottom line is that Payment was declined because it was missing the expiration date from the card. Lowe's Advantage cards don't have expiration dates on them. She refused to escalate the call, insisting that I give her another card. Lowe's just lost all of my future business.
- TSTiffany SOct 28, 20255.0I bought a new gas dryer from the Lowe's W. Amherst store when mine broke, and the third party installation company that was supposed to come messed up and ended up making me have to reschedule for the next week. Lowe's W. Amherst took it upon themselves not only to apologize for the installation company not following protocol, but they had their own installer come out to install my new dryer AND haul my old one away, which I didn't even pay to have done! It saved me from having to carry the old dryer out to the curb myself. The Lowe's delivery and installers were friendly, professional, treated me great, and did a top-notch job in installing my new dryer. I can't recall their names or I would name them out by name, but it was two young gentleman, and one was the other's boss. Great customer service! THANK YOU, Lowe's!!!
- JDJessica DalyOct 21, 20251.0If I could give Lowe’s no stars I would. Horrible horrible customer service made an online order. They took my money and put it on hold picked up the order they charged my card and now I have two charges for $900 and they don’t want to fix it. They just give you the same runaround after runaround after .Horrible horrible customer service made an online order. They took my money and put it on hold picked up the order they charged my card and now I have two charges for $900 and they don’t want to fix it. They just give you the same runaround after run around after to run around. So BEWARE if you do an online order they hold your money for 3-10 business days plus charge your card when you pick up your order. Customer service sucks these days but especially at Lowe’s. Didn’t try to rectify the situation at all!!!!! Will never shop here again!!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Amherst, NY offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Amherst, NY?
The store is open Monday through Friday from 6:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 7:00 PM.
Does Lowe's Home Improvement in Amherst offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Amherst?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, doors, garage doors, generators, gutters, flooring, lighting, water heaters, windows, roofing, fencing, and more.
Are there any nearby places to visit when shopping at Lowe's in Amherst?
Yes, nearby you can visit Minute Key for key services, Blue Rhino Propane Exchange for propane needs, and gardening supplies at other Lowe's locations nearby for your gardening projects.
Where can I find food options near Lowe's Home Improvement in Amherst?
Several dining options are nearby including Chipotle Mexican Grill, Carrabba's Italian Grill, Blaze Pizza, Jersey Mike's Subs, and The Halal Guys, which offer a variety of cuisines for a meal before or after your shopping trip.
Are there retail stores near Lowe's that I can visit for additional shopping?
Yes, nearby you can find retail stores such as Old Navy, Carhartt, Carter's, Target Boulevard Mall, and PetSmart for clothing, furniture, pet supplies, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online in your Order History before shipping the item back. For in-store returns, provide proof of purchase at the customer service desk.