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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Amherst, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1659 Niagara Falls Boulevard, Amherst, NY
14228, United States
Hours
Reviews
3.9
2,391 reviews
5 stars
1,139
4 stars
575
3 stars
225
2 stars
121
1 star
331
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Order Issues
Numerous customers experienced problems with order fulfillment, including wrong items delivered and difficulties in resolving issues.
Staff Knowledge
While some customers found staff knowledgeable and helpful, others reported a lack of assistance and poor product knowledge.
Store Environment
The store is generally described as clean and organized, but some customers noted issues with staffing levels and product availability.
- JMJustin Moser6 days ago5.0Brad the pro desk employee was amazing!!!! His customer service and going above and beyond. He seriously went above and beyond for us. I appreciate him greatly ! Thank you so much brad! Your amazing at your job!
- SSSamJan 4, 20265.0I LOVE THIS LOWES , I’d rather pay the couple of cents more (you get a discount with their CC) than go to their big box competitor . The employees are happy, and go out of their way to help you! The store is bright , clean and organized ! It made me happy just walking in. Rob , the manager helped me about three times in a span of 30 mins from three different employees calling for him when I had a question or issue. The young lady at customer service help me rent a truck on 1/2/26 went above and beyond and made sure I understood everything. Homedepot is closer to me but I’d rather take the trip here just bc I love the environment of this store.
- SLScott LewandowskiJan 4, 20261.0My wife and I purchased a drier, with the belief we purchased the installation and removal of the old one. This was done over the phone with a Lowe’s associate as the original drier had to be returned. So we paid the difference for a more expensive drier but apparently they didn’t carry over the same package. So we called to address the services we thought were purchased and willing to pay the extra. No family can go without a drier for 2 weeks and there is no way to speed up the process. Here is the real source of the complaint, as we were transferred to the assistant store manager, which we did not ask to speak with. Zero empathy, it was like a robot reciting store policy and nothing accomplished. Here is the kicker, once he was done he abruptly hung up. We’ll just install it ourselves. No organization should feel good about treating a customer like this.
- NJnom jaDec 18, 20255.0Nice and helpful staff. Katie was great in Helping me with questions/ needs I had with products
- IKImran KhanDec 11, 20255.0Ordered two chest freezer on black Friday sale. Went to pick up it wasn't there somehow it was lost, I rented a u haul for pick up. Had some issues but Store manager "PJ" AND THE associate "Shalea" was amazing throughout the whole situation and very helpful and very thoughtful. 5 start customer service. Lowes should Definitely be grateful for them in their store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Amherst, NY offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Amherst, NY?
The store is open Monday through Friday from 6:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 7:00 PM.
Does Lowe's Home Improvement in Amherst offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Amherst?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, doors, garage doors, generators, gutters, flooring, lighting, water heaters, windows, roofing, fencing, and more.
Are there any nearby places to visit when shopping at Lowe's in Amherst?
Yes, nearby you can visit Minute Key for key services, Blue Rhino Propane Exchange for propane needs, and gardening supplies at other Lowe's locations nearby for your gardening projects.
Where can I find food options near Lowe's Home Improvement in Amherst?
Several dining options are nearby including Chipotle Mexican Grill, Carrabba's Italian Grill, Blaze Pizza, Jersey Mike's Subs, and The Halal Guys, which offer a variety of cuisines for a meal before or after your shopping trip.
Are there retail stores near Lowe's that I can visit for additional shopping?
Yes, nearby you can find retail stores such as Old Navy, Carhartt, Carter's, Target Boulevard Mall, and PetSmart for clothing, furniture, pet supplies, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online in your Order History before shipping the item back. For in-store returns, provide proof of purchase at the customer service desk.