Business Details
About
Mattress StoreBedroom Furniture StoreCity Mattress
Discover your finest night’s sleep at City Mattress. This second generation, family-run specialty sleep company was founded in 1964 with the singular concept of providing the largest selection of the finest mattresses at the guaranteed lowest prices by sleep professionals who care about your comfort in all that we do. With over 80 mattress comforts in a broad range of prices, City Mattress leads the market with service and selection. Get free delivery and set up of all your purchases. Beyond mattresses, City Mattress offers everything you need to sleep…wood beds, metal beds, upholstered beds, bedroom furniture, adjustable beds, pillows, linens and so much more.
Details
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.5
255 reviews
5 stars
200
4 stars
28
3 stars
9
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the knowledgeable and friendly sales staff, particularly Mike, Alecia, and Ben, for their helpfulness and no-pressure approach.
Delivery Experience
The delivery service received positive feedback for being prompt, professional, and courteous, with many customers appreciating the setup assistance.
Product Selection
Customers noted a wide variety of mattresses and price points available, allowing them to find options that fit their needs and budgets.
Mixed Experiences
While many reviews were positive, there were some complaints regarding specific customer service issues and product delivery problems.
- AFAndrew FJan 1, 20265.0Came here off of a referral. Mike was my salesperson. The experience was great from beginning to end. He was informative and helpful without being pushy, and left me alone enough to test and retest rhe mattresses. I felt the prices were reasonable, and walked out having purchased a mattress that will be delivered in 2 days.
- GBGeri BlochoDec 10, 20255.0I recently purchased a Prana elite adjustable slot bed base and mattress. I had a wonderful experience working with Mike in Amherst. I did a lot of research on the Internet, and each time the Prana elite bed frame was the best choice over other products. It had all the features that was important to me. I also want to commend the delivery service that I received. Both men were extremely pleasant, polite and answered any of our questions that we had. From start to finish, I can’t say enough about City Mattress. I would definitely purchase again and recommend to my friends and family.
- JDJason DeCeccoDec 10, 20251.0Creeps me out call the police on you i must
- MPM PDec 6, 20255.0Mike G was so helpful, no pressure, just great with sharing the information we needed. Thank you.highly Recommend!!
- HPHeather PriceNov 13, 20255.0Outstanding experience. Team gets an A+. From purchase to delivery, to actual mattress. Kyle’s pleasant demeanor and helpful suggestions at the store made the short notice necessity purchase fit my needs, comfort and budget. Nicole’s understanding and patience at the warehouse helped me correct a delivery issue today. And Kevin and Omar with the delivery team, when I missed the first delivery time, came all the way back in their last round and brought the mattress and set everything up in time for my guest room to be done. As I’m finishing up before guests arrive tomorrow, if you are considering a new mattress, every person I interacted with made the experience enjoyable, affordable and hassle free. City Mattress Amherst, Thank you 🙏
Frequently Asked Questions About City Mattress
What types of products does City Mattress offer?
City Mattress offers mattresses, adjustable beds, bedroom furniture, sleeper sofas, mattress protectors, linens, and pillows.
What are the store hours for City Mattress in Amherst, NY?
City Mattress is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does City Mattress provide delivery and setup services?
Yes, City Mattress offers free delivery and setup for all purchases, with same day delivery available.
Which mattress brands can I find at City Mattress?
City Mattress carries brands such as PranaSleep, TempurPedic, Aireloom, Simmons Beautyrest, Serta, Nectar, Stearns & Foster, Sealy, Casper, Purple, and more.
How can I contact City Mattress in Amherst?
You can contact City Mattress by phone at +1 716-837-6111 or email at amherst@citymattress.com.
Does City Mattress have wheelchair accessible entrances and parking?
Yes, City Mattress has wheelchair accessible entrances and parking available.
What payment options are accepted at City Mattress?
City Mattress accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Are there any nearby places to visit when shopping at City Mattress in Amherst?
Nearby you can visit The Taco Man for Mexican food or Duffs Famous Wings for chicken dishes, both great spots to enjoy a meal before or after your mattress shopping.
What medical facilities are near City Mattress that customers might need?
Nearby medical facilities include Quest Diagnostics, Suburban Women’s Healthcare PC, Ross Eye Institute, and Kaleida Health Blood Draw Laboratory.
Are there convenient services near City Mattress for errands during your visit?
Yes, Walgreens pharmacy and USPS Collection Point are nearby, making it easy for customers to handle errands while visiting City Mattress.