Crystal Clear Pools

Reviews

• PP

  Paula Pera

  Jul 29, 2025
  5.0
  Wow, these guys are good. They installed a new vinyl liner in an older in ground pool. They spent a day and a half prepping and correcting the mistakes of the previous installer. They were meticulous in their work and found solutions to some novel problems they ran into. From the folks who came out to measure, to the installers- they were friendly, detailed in their explanations and courteous. I highly recommend!
• SS

  Sonic Steve

  Jun 22, 2025
  1.0
  One word to describe Crystal Clear: Apathetic. Their apathy seems to run from the top down of the company as I've found little interest in attending to my pool's problems for three years. My pool's main motor has been leaking for three years now, and the service team, at pool opening, has merely said that a new sand filter might help, but said the pool is fully operational as is. Well, this leak isn't from the sand filter, and it causes the pool to lose a lot of water, and lose its prime after each shut off. Not to mention, there is little to no jet strength so the pool doesn't circulate and the water is stationary most of the time, causing severe cloudiness and algae build up to the point no one wants to swim in it. They don't offer courtesy calls or reminders before arriving for the opening, so usually I am not home when they work. The team came to open the pool for the third year with this problem, and left without any concern. This was the first year I was home during the opening and I watched as they did their customary routines and left. I had many questions and the service worker would answer as he was continuing on his routine checks, but didn't stop to help explain what problems he saw, nor give any advice other than say, 'The office can provide you quotes for a new multiport valve or sand filter.' Fine, the team left, and the pool was technically open, but not operational. The bill amounted to $545, which included the removal of the elephant cover, and some chemicals, which did nothing to clear up the pool because of a lack of circulation. It's painly evident that there was no circulation in the pool, but they said give the pool a few days and it will clear up. It didn't. I contacted Crystal Clear's office to receive quotes on a multiport valve, which they said they did not have a match for our current system, and the best that they could do is replace the whole sand filter. When I mentioned that there is still a leak with the main motor, somehow the vice president was attached to the email and sent some rolling eye emoticons, which I wasn't supposed to see. That was the moment I gave up hope on Crystal Clear and called Majestic Pools. I will leave Majestic a separate review, but Majestic was the polar opposite with full professionalism, quickness, and support. Because of Crystal Clear's carelessness, I spent around $100 extra in pool cleaning supplies in an effort to get my pool clear, before realizing, without fixing the motor leak, nothing would work. After calling Majestic, who answered immediately, the repair manager diagnosed the cause of the leak immediately and said a team would be out in no more than a few days to repair the issue. Mind you, it took about a full week just to receive two emails back from Crystal Clear! Each time I sent a follow-up email, Crystal Clear would take around 2 full days just to send a response. I really wonder what goes on in that office. If the Vice President is emailing emojis back and forth, I can only imagine that management is hindering the success of its employees due to a lack of true leadership and a positive work environment. As you can see by my profile, I usually only leave positive reviews to help small businesses thrive, however Crystal Clear, after giving them three years of opportunities to correct a problem, they did not. When spending the amount of money on pool services, the least they could offer is attentive and friendly care. Instead, all they offer is the bare minimum for a premium price. It should be noted that Majestic's price for a service call, with a brand new multiport valve, removal of the old motor to fix the O-ring which had melted, reinstallation, and chemicals to clean the pool, all was under $500. The service worker for Majestic actually said that the Sand Filter was working very well, and had at least 4-5 years left, unlike Crystal Clear, who told me its lifespan was up. Now my pool's jets are blowing at full capacity and the water is...crystal clear...however it took another company who actually cared to achieve that.
• ML

  marsha lewandowski

  Jul 17, 2023
  5.0
  My new pool liner looks amazing! Thank you to Brett for an amazing installation of the liner, thank you to AJ for your wonderful job of measuring and being so helpful, thanks to Justin for the filter and pump install! Everyone is so nice!!!
• BS

  Bill Schwab

  May 20, 2020
  5.0
  I have been a pool owner for over 30+ years and have tried different Pool companies, for the last 25 years, I have used Crystal Clear for all my pool needs and have been extremely pleased with their courteous service and knowledge throughout the years! Rob, Becky and their staff are professional in their approach to the business and consistently deliver the results, that pool owners want! I had an issue(not their fault) and Mark was out within 24 hours, discovered the problem, reviewed with me, how he would correct it and went to work and resolved the issue! VERY Happy with Crystal Clear, 5 star recommendation!!!

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