Brand Certified
Lowe's Home Improvement
3.9(2364 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5075 Kietzke Lane, Reno, NV
89511, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(775) 824-4750
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NV-Reno/0321
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Reno, NV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
2,364 reviews
5 stars
1,131
4 stars
558
3 stars
237
2 stars
132
1 star
306
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and ineffective communication.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or delayed orders.
Store Experience
While some customers praised the cleanliness and organization of the store, others noted a lack of assistance from employees and poor management.
Installation Issues
Several reviews detailed significant problems with installation services, including miscommunication, delays, and poor workmanship.
Mixed Staff Interactions
Feedback on staff interactions was mixed, with some customers praising helpful employees while others reported rude or unresponsive behavior.
- AJAlicia Carol JawadJan 21, 20261.0Horrible, Horrible, Horrible, I was treated so badly at Lowe's and it was over $ 6.98 I asked the man in the paint department of a sample of white paint I told him I needed it is be very white so he gave me a small container I did not open it until I got home but when I opened it I noticed it was not white it was kind of gray and gumming looking so I took it back to get the paint I needed and was told ( NO RETURNS ) on this item but I had just purchased it and was told it was very white I had a receipt and only looked inside it was still the same as it looked when I left the store but the employee looked at me like I was a home less person trying to take advantage of Lowe's and said ( NO RETURNS ON THIS ITEM ) I asked for a supervisor but none came they were busy so I tired to call the store when I got home no supervisors available I have been going to Lowe's for many years purchasing every appliance and everything I need around my house gallons of paint but there service has become terrible, all I wanted to do was return the bad paint they sold me and get the white paint I needed and I was treated ( TERRIBLE ) please do not use this store you may regret it I'm going to start going to Home Depot only, 👍YAY for HOME DEPOT, They are the best for home care. ❤️ HOME DEPOT ❤️
- JHJeremy HardingJan 20, 20262.0Marginal selection at best. This is the smallest lowes I have ever been in. It probably has something to get you through but never the part you need. Order online and save yourself the hassle.
- BCBlue ClarkDec 30, 20255.0Great store , staff was great
- RDRebecca DaiekDec 28, 20251.0After going through one of the worst AI phone trees/customers there is, when they actually try to connect you to customer service it’s disconnected (busy signal). There is no option to speak to an actual person in store, which is terrible customer service, especially when you live an hour from the store. I started shopping Lowe’s since they align more with my values, didn’t know I’d have to give up so much on the customer service end by leaving Home Depot.
- CHCody HouseDec 22, 20251.0My wife and I purchased a new sliding door, They had to come out twice because the first installation was not sealed properly and with this recent weather, it is also still not sealed properly , tried calling and speaking with someone, but no one is picking up the phone! I can’t believe this is happening to my house.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Reno, NV?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Reno, NV?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if the status changes.
Can I return or exchange items at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process in your order history; in-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's accept at the Reno store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services are offered by Lowe's?
Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home systems, tile, toilets, vanities, washers & dryers, water filters, windows, roofing, fences, and more.
Are there any nearby restaurants where I can dine before or after shopping at Lowe's?
Yes, Red Lobster, a seafood restaurant, is located near Lowe's, perfect for dining before or after your shopping visit.
If I need locksmith services near Lowe's in Reno, where can I go?
You can visit nearby locksmith services such as KeyMe or Minute Key, both located close to Lowe's for your key and lock needs.
Are there any healthcare facilities near Lowe's Home Improvement in Reno, NV?
Yes, nearby healthcare facilities include Gregory R Eissmann DDS - General Family Dentistry, Liberty Dialysis Northern Nevada, and Premier Physical Therapy and Sports Performance among others.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website