Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Reno, NV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,179 reviews
5 stars
1,036
4 stars
534
3 stars
222
2 stars
115
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including difficulty reaching representatives, unhelpful staff, and unresolved issues.
Product Availability
Customers frequently reported issues with product availability and order fulfillment, including delays and incorrect items being delivered.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, there were many complaints about the overall lack of assistance and engagement from employees.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Installation Issues
Many customers expressed frustration with installation services, citing poor communication, mistakes, and lack of accountability from the installation teams.
- BCBlue ClarkDec 30, 20255.0Great store , staff was great
- RDRebecca DaiekDec 28, 20251.0After going through one of the worst AI phone trees/customers there is, when they actually try to connect you to customer service it’s disconnected (busy signal). There is no option to speak to an actual person in store, which is terrible customer service, especially when you live an hour from the store. I started shopping Lowe’s since they align more with my values, didn’t know I’d have to give up so much on the customer service end by leaving Home Depot.
- CHCody HouseDec 22, 20251.0My wife and I purchased a new sliding door, They had to come out twice because the first installation was not sealed properly and with this recent weather, it is also still not sealed properly , tried calling and speaking with someone, but no one is picking up the phone! I can’t believe this is happening to my house.
- MYMr YDec 21, 20255.0Love this store. The Reno site has the greatest drive thru yard and the employees are all very knowledgeable and respectful.
- VMVirginia MillerDec 1, 20251.0This business has the worst customer service I have ever seen, as well as the worst appliance delivery service in the world, which starts with the store who never inspect the appliances before delivery! To have not one but 2 consecutive deliveries that are severely damaged goods is poor to three extreme. Atop of this to have not one, but 2 stores with such poor customer service by managers and sales staff. The 1st delivery didn't even have the correct item brand. Lowes needs to re-examine their policies and procedures, and their trainings. They also need to ensure when someone buys from them they need delivery services, starting at store to be no less than excellent! Lowes doesn't have available alternatives or higher management to turn to, no district managers available, so this heightens poor customer services. Extremely poor serviced and not customer friendly. I have been in public relations for over 28 years and I can honestly say this is one of the worst examples of customer services and client relations I have ever seen. Hopefully this will change
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Reno, NV?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Reno, NV?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if the status changes.
Can I return or exchange items at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process in your order history; in-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's accept at the Reno store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services are offered by Lowe's?
Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home systems, tile, toilets, vanities, washers & dryers, water filters, windows, roofing, fences, and more.
Are there any nearby restaurants where I can dine before or after shopping at Lowe's?
Yes, Red Lobster, a seafood restaurant, is located near Lowe's, perfect for dining before or after your shopping visit.
If I need locksmith services near Lowe's in Reno, where can I go?
You can visit nearby locksmith services such as KeyMe or Minute Key, both located close to Lowe's for your key and lock needs.
Are there any healthcare facilities near Lowe's Home Improvement in Reno, NV?
Yes, nearby healthcare facilities include Gregory R Eissmann DDS - General Family Dentistry, Liberty Dialysis Northern Nevada, and Premier Physical Therapy and Sports Performance among others.