Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Reno, NV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,168 reviews
5 stars
1,031
4 stars
531
3 stars
222
2 stars
115
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and difficulty reaching departments.
Cleanliness
Several reviews praised the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Product Availability
Customers expressed frustration with product availability, particularly in the appliance department, where items were often out of stock.
Helpful Staff
Despite negative experiences, some customers highlighted specific employees who provided excellent assistance and resolved issues effectively.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed appointments and damaged items upon arrival.
- DRDr. Charles RamskovNov 16, 20255.0Lowe's was very helpful they had exactly what I needed and I was able to get help from customer service people right away. They also had very hard to find specialty red oak handrail in various sizes.
- BSBradley SollidayNov 11, 20255.0This is the better one in town. The covered lumber yard is awesome.
- ASAmanda StarrNov 9, 20251.0We ordered windows through Lowe’s in June 2024, and the experience has been unacceptable from start to finish. What should have been a straightforward order and installation has turned into a 17-month ordeal with repeated errors, lack of communication, and poor workmanship. From the beginning, there were multiple broken and incorrect parts, leading to repeated reorders and delays. Our sales representative, Parker Riggs, and his manager have consistently ignored our attempts to communicate. The Lowe’s store, customer service team, and manufacturer appear to have no effective coordination — everyone claims their systems “don’t talk to each other,” leaving us with no accountability and no progress. Customer service now checks in roughly every two weeks, which is unacceptable given that this order is still incomplete as of November 2025. Between my husband and me, we have spent countless hours on the phone and in the store trying to get updates that should be proactively managed by Lowe’s. The sliding screen door portion of our order remains unresolved. It has been reinstalled three times since October 2024, each time missing parts or arriving incorrect. Despite promises of reorders, it’s still incomplete. To make matters worse, the installer used framing lumber instead of trim to finish the windows — a clear sign of substandard work and disregard for proper installation standards. To top it off we still have unpainted “trim” that the installer was supposed to paint after the re-ordered windows were installed. This has been an exhausting and deeply disappointing experience. We expected professionalism and accountability from Lowe’s, but instead have faced repeated delays, poor communication, and inferior craftsmanship. We would never recommend Lowe’s for window installation and request immediate corporate intervention to bring this matter to resolution.
- DBDan BrucksNov 4, 20254.0I really like Lowes. The employees are very friendly, knowledgeable, and helpful. I recently ordered a heavy item to be delivered and the shipping contractor (not Lowe’s) didn’t follow the delivery instructions. I made a claim about slight damage and Lowe’s corporate came through with a gift certificate for my aggravation. Good on Lowe’s for keeping a customer satisfied!
- JJJessOct 14, 20251.0I ordered pad locks and 90 degree latches for two doors over 2 weeks ago....i finally get the email and text message to come pick them up. So i went to curbside pick up, checked and waited over 45 mins and NEVER GOT MY ORDER! I tried to get a refund and cancel the order but it can no longer be found? I get the run around from customer service and the store, basically neither dept wants to do their job and each blame the other dept and tell me i need to talk to the other one.... after dealing with this crap for 3 hours today i finally gave up. I will figute out how get my $50 back eventually. When i finally find someone in this worthless company that wants to do their job and help me get my money back, i will post an update so that with the details so that when this happens to someone else, there will be some guidance on how to resolve it. I will NEVER shop at Lowe's again....its Home Depot or ACE from now on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Reno, NV?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Reno, NV?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if the status changes.
Can I return or exchange items at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process in your order history; in-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's accept at the Reno store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services are offered by Lowe's?
Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home systems, tile, toilets, vanities, washers & dryers, water filters, windows, roofing, fences, and more.
Are there any nearby restaurants where I can dine before or after shopping at Lowe's?
Yes, Red Lobster, a seafood restaurant, is located near Lowe's, perfect for dining before or after your shopping visit.
If I need locksmith services near Lowe's in Reno, where can I go?
You can visit nearby locksmith services such as KeyMe or Minute Key, both located close to Lowe's for your key and lock needs.
Are there any healthcare facilities near Lowe's Home Improvement in Reno, NV?
Yes, nearby healthcare facilities include Gregory R Eissmann DDS - General Family Dentistry, Liberty Dialysis Northern Nevada, and Premier Physical Therapy and Sports Performance among others.