La-Z-Boy Las Vegas

Reviews

• DS

  Duff Stanley

  6 days ago
  1.0
  As soon as I got home and sat in one of the chairs the left rear leg snapped off. Add to that every single screw holding the bottom frame and legs were loose and not just a little some were loose to the point that I thought they were stripped until they actually tightened up.
• KW

  Kevin-Lesa Williams

  6 days ago
  5.0
  We had a wonderful experience purchasing new furniture. Kassie was incredibly helpful in guiding us to just the right pieces and showed great patience as we explored many options. Christopher also did an excellent job finalizing our purchase and making the process smooth and seamless. Thank you both for making our furniture-buying experience so enjoyable!
• MH

  Miles Hamilton

  Apr 6, 2026
  5.0
  Excellent service and beautiful furniture! The staff were knowledgeable and patient, and the items were well-crafted and stylish. Definitely worth the investment.
• JK

  John King

  Mar 25, 2026
  5.0
  I was met immediately upon entering the store! The sales representative was very helpful and answered all my questions and seemed very knowledgeable about the product! She helped me pick out exactly what I was looking for! Great customer service!
• SM

  Shawn Murphy

  Mar 11, 2026
  2.0
  So, let's start off with the furniture quality. Seems well made and comfy. Customer service in the store was pleasant. No real issues in store browsing nor buying. The sales person did mess up our address on previous visits and we had not been getting our special mailers. No big deal there. But, and this is a BIG BUTT. Wife and I had been eyeing a dining room table and chairs for quite awhile. A sale came round day after Christmas, we pulled the trigger on the table, two pieces apparently legs and top, as well as six chairs with changeable seat tops. Also suckered ourselves into a sleeper sofa. Sales person said it'll be a bit before it comes in. Table and chairs came in first, we decided to wait for one delivery with the sofa. Big mistake. Once all the items were in, delivery came quickly. Sofa upstairs set up nicely, left a few random metal bits on the floor, thankfully I found them before dog. Not the worst part. Chairs came no issues. Table came without the hardware to put it together. This on a Saturday so no luck figuring out what happened. Was recommended we refuse the table, they'd figure out the hardware at the warehouse and we'd get it delivered again soon enough. NOT EVEN CLOSE. I mentioned at the beginning of this missive these items were purchased the day after Christmas, today is March 11. Just got table. There was no or very little communication between store and us. They told us they'd call and figure it out, we had to cal them. They told us the warehouse was looking for the stuff, they'd call us back when they found the hardware, they didn't we had to call them. They told us the manufacturer failed to send the hardware, they'd get the items in and call us back to schedule a delivery. They didn't. We, wife, had to repeatedly call them back asking about what is happening. Finally got word the manufacturer would be sending the hardware and it'll be another couple of weeks. Excuse me? Are they walking the stuff? Sending it via bicycle courier? You can't eat the cost to FedEx the items for your mistake? Apparently not. Had to call a 1800 number to inquire, sure let me look at notes on order, no notes. Called the store again, Oh, thought someone else was calling you back. After a few terse words they called back and said parts were in, delivery date was set. I am happy with the furniture not at all happy with the customer service and they way they handled their mistake. It should not take three months to get something delivered twice because you or your manufacturer lost something vital to the assembly. I don't think I'd recommend this company.

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